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Media / Advertising / Publishing

Client Service Associate in a Marketing and Advertising Company

Outside Peek – Our client in the Marketing and Advertising Industry is recruiting an experienced professional to fill the position below:

Job Title: Client Service Associate

Location: Victoria Island, Lagos
Employment Type: Full-time

Job Summary

  • The Client Service Associate will handle all client inquiries, concerns, and complaints in a professional manner.
  • He/she would be responsible for collaborating with relevant departments to better address client needs, provide regular updates to management team, and upsell company products where possible.

Responsibilities

  • Collaborating with the relevant departments to better address client needs
  • Maintaining an accurate record of all existing and potential clients
  • Responding to client inquiries in a timely and professional manner
  • Measure and report on performance of all digital marketing campaigns
  • Head the Client Servicing Function of the Agency & Manage a Team of Client Servicing Professionals
  • Provide regular updates to clients on the progress of projects and campaigns
  • Identify new business opportunities through client referrals
  • Develop open and effective channels of communication with each client
  • Participate in marketing campaigns.

Qualifications / Requirements

  • Bachelor’s Degree in Communications, Journalism, Public Relations, or related field.
  • 3 – 4 years of experience working in a PR agency, Advertising, or Digital agency.
  • Good knowledge of Microsoft Office Applications – including word, Excel, PowerPoint, communicator, and outlook.
  • Track record of over-achieving quota.
  • Strong account management handling skills and active listening.
  • Excellent communication and presentation skills.
  • Must have a bit of experience with events management.
  • Ability to remain calm and polite in stressful situations.
  • Willingness to cooperate with clients and management to resolve any issues that may arise.

Salary
N120,000 – N170,000 Monthly.

Deadline: 30th September, 2021.

Method of Application
Interested and qualified candidates should send their Applications to: cv@outsidepeek.com using the Job Title as the subject of the mail.

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