Teclab Management Services – We are a Human Resource consulting agency with specialization inTraining, Corporate Staff Training, Blue-collared and Admin Staff Training, Training for Artisans and Factory Workers, Personnel Management, Organizational Re-structuring, Developing Policies and writing Procedures in line with developed Policies, Information Verification / Staff Audit, Outsourcing of Unskilled and Blue-collared, Information feedback system set-up.
We are recruiting to fill the position below:
Job Title: Customer Service Officer / Secretary
- Engage in large amounts of incoming phone calls responding to enquires and resolving complaints
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers.
- Candidates should possess a Bachelor’s Degree, HND qualification with 2 – 3 years work experience.
Deadline: 27th September, 2021.
How to Apply
Interested and qualified candidates should send their CV to: Recruitment@connectrail.net using the Job Title as the subject of the email.