IT and Telecoms

Debt Recovery Officer at Softcom Limited

Softcom was established in 2007 with a mission to “connect people and businesses with meaningful innovation”. A technology company which aims to solve problems that will connect people and businesses to value that ultimately improves their lives. We want our products to enable inclusion and growth for people and businesses in Africa.

We are recruiting to fill the position below:

Job Title: Debt Recovery Officer

Location: Ikeja, Lagos
Job type: Full time


  • As the Recovery Personnel, you will be responsible for the administration and implementation of the debt recovery processes, providing support to the organization with particular emphasis on the collection of all debts, negotiating payments/payment arrangements or rescheduling, handling debtor enquiries and providing administrative assistance to the team prior to legal recovery proceedings where applicable.
  • The position requires liaising directly with debtor clients, issuing notices or letters, negotiate on outstanding payments and where necessary initiates recovery actions.

Job Responsibilities

  • Recovery of classified loans.
  • Conduct regular review and visits to clients with outstanding loan portfolio at risk.
  • Daily review of all the outstanding and overdue loan clients.
  • Make regular reports and suggestions to the bank on actions required to protect its fund from bad loan clients.
  • Initiate process to prosecute hard core debtors in line with guiding bank policy and within acceptable legal framework.
  • Negotiate work out plan or loan rescheduling with willing debtors.
  • Minimizing customers response times by issuing reminder notices and customer statements and monitoring collection of debts in a timely manner.
  • Liaise with loan officers on how to manage and monitor non-performing loans.
  • Contact relevant employers with outstanding debts in line with policy and procedures.
  • Negotiate, set up and monitor payment arrangements in accordance with delegations and procedures.
  • Refer matters to for legal recovery action where necessary.
  • Liaise with Senior Recovery Officers regarding overdue amounts and employer payment/non-payment.
  • Contribute to the achievement of team and organisational objectives.
  • Contact debtors by telephone, letter, email or fax, to agree debt recovery plans and follow up as appropriate.
  • Reviewing documentation (all aspects of contract) to assess liability, identify contract issues and judge recoverability.
  • Using knowledge and initiative to reach amicable solutions to recovering debts from clients, taking into account circumstances of the case.
  • Establish repayment schedules, monitoring repayment of debts, and adherence by debtors to installment schedules.
  • Researching debtor companies, assisting in researching laws and procedures to provide written advice to clients.
  • Maintain statistics on recoveries.
  • Any other responsibility that may be assigned by the line manager.


  • B.Sc / HND in Accounting, Banking & Finance, Economics, Statistics or any other related field.
  • Must have at least, 2 – 3 years relevant experiences in Recovery in similar financial sector.
  • Must possess strong negotiating skills.
  • Articulate and result oriented.
  • High level of integrity.
  • Accurate, organised, and motivated.
  • Previous successful loan recovery experience.
  • Strong planning and organizational skills.
  • Good time management.
  • Strong communication skills (both written and oral) and an excellent telephone manner.
  • Appropriately assertive manner to deal with debtors and clients.
  • Confident manner.
  • Proactive and ability to take initiative.
  • Able to work within a team as well as independently.
  • Ability to handle pressure and tight deadlines.
  • Natural ability to interact with people from various backgrounds and various levels.

How to Apply
Interested and qualified candidates should:
Click here to apply online

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