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International / Multinational

Operations and Technical Manager – Abuja at PayChex International Marketing Limited

PayChex International Marketing Limited is a wholly owned Nigerian company providing a wide range of Electronic/Virtual value added services, integrated marketing solutions and consulting services. It is managed by a team of experienced and purpose driven professionals with a combined work experience spanning over 20 years.

PayChex International Marketing Limited’s brand is People Development and Empowerment. Our mission is to be pre-eminent and the most efficient virtual product distribution channel for all Virtual and Pin based prepaid products in Nigeria, with a focus at buidling the largest Multi-level Marketing network equipped with a motivation for empowerment.

Our values are: Ownership – We take the initiative to do what’s needed, Team Spirit – We work as one, united by common principles and attitudes, Entrepreneurship – We allow out of the box ideas to thrive, Achievement – We don’t only set tall goals;we always aim to outwit expectations.

We are recruiting to fill the position below:

Job Title: Operations and Technical Manager

Location: Abuja Municipal Area Council (AMAC), Abuja (FCT)
Employment Type: Full-time

Job Responsibilities

  • Manages the Emergency Call Center including the operations and technical.
  • Maintains and improves call center operations by monitoring system performance; identifying and resolving problems; preparing and completing action plans; completing system audits and analyses; managing system and process improvement and quality assurance programs; installing upgrades.
  • Review monthly operational performance reports by collecting, analyzing, and summarizing data and trends.
  • Attend managerial meetings to communicate changes, issues, and opportunities.
  • Ensure the servers are working 24/7.
  • Ensure maintenance service is carried out on all servers at site.
  • Support any IT related issues within the center.
  • Ensure that the agents and supervisors have all their tools and applications running.
  • Assist the Center Administrative Manager in pooling out reports for the weekly and monthly report.
  • Monitor random incoming calls to improve the call quality reduce the errors and track operator’s performance.
  • Carrying out maintenance work on all the personal computers at the sites.
  • Ensuring all managers are compliant with safety, healthy and company procedures.
  • Collating and reviewing of all monthly operational reports before it is sent to the Facility Executive Manager.
  • Relating and working with the Facility Executive Manager on operational issues.
  • Relating and working with the Human Resource Department.

Hiring Needs

  • Candidate must have a minimum of two years’ work experience.
  • Candidate must have a Degree in Software Engineering or Computer Science.
  • Candidate must have vast knowledge in ICT and Networking.
  • Candidate must have an NYSC certificate.
  • Excellent problem solving skills.
  • Candidate must have outstanding organizational skills.
  • Candidate must have excellent teamwork and leadership skills.
  • Proper verbal communication skills.
  • Candidate must have technical and conceptual skills.
  • Candidate must have human and interpersonal skills.

Deadline: 8th October, 2021.

Method of Application
Interested and qualified candidates should send their CV to: pirit@ecc112.com using the Job Title as the subject of the email.

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