Busy Mind is an HR Consulting firm providing a range of human resources services to clients across industries.
We are recruiting to fill the position below:
Job Title: Customer Service Intern
Location: Lekki, Lagos
Employment Type: Internship
- Deal directly with customers either by telephone, electronically or face to face
- Respond promptly to customer inquiries
- Handle and resolve customer complaints
- Obtain and evaluate all relevant information to handle product and service inquiries
- Provide pricing and delivery information
- Perform customer verifications
- Set up new customer accounts
- Process orders, forms, applications and requests
- Organize workflow to meet customer timeframes
- Direct requests and unresolved issues to the designated resource
- Manage customers’ accounts
- Keep records of customer interactions and transactions
- Record details of inquiries, comments and complaints
- Record details of actions taken
- Assist prepare and distributing customer activity reports
- Maintain customer databases
- Manage administration
- Assist communicate and coordinate with internal departments
- Follow up on customer interactions
- Provide feedback on the efficiency of the customer service process.
- Qualification: HND / B.Sc Degree
- Experience: 0 – 1 year customer service experience or similar role
- Attention to detail
- Spotting fibre materials.
- N45,000 Monthly Allowance with daily lunch.
Deadline: 30th November, 2021.
Method of Application
Interested and qualified candidates should send their CV and Cover Letter to: firstname.lastname@example.org using the Job Title as the subject of the mail.
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