Reliance Health (www.reliancehealthinc.co) is a post-Series A YC company using data and technology to make healthcare more affordable and accessible. We’re growing super-fast and expanding to multiple countries. In addition to YC, we are backed by Tencent, Partech, and WTI.
We are recruiting to fill the position below:
Job Title: Reliance Care Officer
Location: Gbagada, Lagos
Employment Type: Full-time
Job Summary
- The ideal candidate will be responsible for interacting with our customers and various stakeholders, ensuring excellent customer service experience and client retention across all engagements.
- As one of the first contact for our customers and stakeholders, you will be expected to show a high level of product knowledge, learning agility, empathy, emotional intelligence and problem-solving acumen.
- Also, you are able to learn fast and work under high pressure. You are a team player – able to work across different stakeholders, communicate expectations openly and clearly, and welcome constructive feedback.
Job Description
- Communicate courteously with clients (Individuals and SMEs) across all assigned platforms.
- Respond to requests, inquiries, and complaints from clients and prospective clients.
- Assist prospective clients in their choice of the company’s Health Plan by providing relevant information.
- Follow-up on prospective clients and ensure they become actual clients.
- Upgrade enrollees’ Health plans accordingly.
- Escalate unresolved issues to the team lead and follow up on the clients’ complaints.
- Politely attend to clients’ suggestions, objections, and complaints.
- Communicate with clients to inform them of updates in service.
- Conduct surveys to evaluate Customer Satisfaction.
- Forward feedbacks, tasks, and recommendations to appropriate units/personnel.
- Record details of customer feedback using the appropriate internal communication system.
- Document daily activities and forward report to Team Lead.
- Update the to-do list from communication with clients.
Job Experience
- Tertiary Education from a recognised institution
- 0 – 1 year post-NYSC experience
- Previous experience in Customer service or a related role is an added advantage
- Proficiency in the use of Microsoft Office tools and business software.
- Willingness to work on a shift basis and at weekends.
- Working knowledge of customer service principles and etiquette.
- Excellent emotional intelligence and problem-solving acumen.
- Excellent communication skills.
Deadline: 31st October, 2021.
How to Apply
Interested and qualified candidates should:
Click here to apply online
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