Alerzo Limited is a reputable technology and services company that has transformed the process of distribution of FMCG products to informal retailers.
We are looking for candidates for immediate employment in the position below:
Job Title: Telesales Team Lead
Locations: Uyo – Akwa Ibom, Benin – Edo, Owerri – Imo & Port Harcourt – Rivers
Employment Type: Full-time
Key Responsibilities
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Respond promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Ensure customer satisfaction and provide professional customer support
- Empower and Engage the Customer Service Team
- Enhance the First Call Resolution
- Identify new tools and technologies to better serve the customer
- Drive better sales through service
Job Requirements & Qualifications
- BSc / HND with a minimum of 2 + Years of experience
- Well exposed to B2B Sales and must have exposure in leading a team of 4-5 people.
- Excellent communication and negotiation skills
- Interesting leadership abilities
- Ability to multitask.
Remuneration
- Attractive
- HMO and other statutory benefits.
Deadline: 15th October, 2021.
How to Apply
Interested and qualified candidates should send their CV to: careers@alerzo.com using the Job Title and State (e.g Data Entry Officer Oyo) as the subject of the mail.
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