Zilt Investment Limited, a leading Real Estate Firm in Nigeria, is currently recruiting suitable candidates to fill the position below:
Job Title: Customer Service Officer
Location: Ibadan, Oyo
Employment Type: Full-time
Job Duties and Responsibilities
- Greet, communicate with and welcome clients
- Answer all customer’s questions and address complaints
- Answer all incoming calls, redirect them when needed
- Systematically filing important company documents
- Service customers over the phone and practice telephone courtesies at all times.
- Practicing quality in all aspects of the job to ensure customer satisfaction.
- Ensure good customer retention by providing excellent and professional services.
- Consistently cross-sell and upsell the company’s financial products and services during customer interaction.
The successful candidate should be able to demonstrate the following selection criteria:
- Interested candidates should possess relevant qualifications and work experience.
- Solid phone selling with excellent oral communication, interpersonal and active listening skills.
- Ready to work six days a week
- Must be ready to work late
- Acceptable level of written English.
- Highly motivated, matured and committed individual.
- Resourceful, proactive and able to work independently to produce high-quality technical or professional work.
- Getting results through personal proficiency.
- Basic PC knowledge, with the ability to quickly adapt to new software applications.
- Fast learner and able to adopt stressful environment and fast moving work atmosphere.
- High level of numeracy.
Method of Application
Interested and qualified candidates should send their CV and Cover Letter to: firstname.lastname@example.org using the Job Title as the subject of the email.