International / Multinational

GBV Case Management Worker at Norwegian Church Aid (NCA)

Norwegian Church Aid (‘NCA’) is a member of the ACT Alliance and works with people and local actors, especially Faith-based actors in many countries where it works in their struggle to eradicate poverty and injustices. We provide humanitarian assistance in disasters and work for long-term development in local communities and societies. In order to address the root causes of poverty, we advocate for just decisions by public authorities, businesses, and religious leaders.

NCA has a presence in Nigeria to respond to the Humanitarian crisis in Northeast Nigeria. NCA has its core competencies in Gender-Based Violence and Water Sanitation and Hygiene. NCA has its strengths in works and invest in local partners ensures building their capacities are built from the onset of response, in order to enable them to have the capacity to respond in a long-term intervention including recovery and development.

We are recruiting to fill the position of:

Job Title: GBV Case Management Worker

Location: Monguno, Borno
Employment Type: Contract
Contract duration: 1 year with possible extension


  • Provides age-appropriate case management to survivors of GBV, including assessment of survivor’s needs, basic crisis counselling; developing a plan to address individual needs and safely implementing this plan to pursue services from other service providers as per survivor’s wishes.
  • Provides group PSS to women and girls; facilitates sessions focused on building awareness of different themes related to their wellbeing and safety and deliver key messages on GBV/ASRH.
  • Supports the Adolescent Girls Facilitators to conduct age-appropriate and specialized group emotional services for adolescent girls through identified or established safe spaces.
  • Provides essential information on available services and supports survivors in navigating the referral pathways and accessing services and identify concerns related to and support adherence to GBV referral protocols and GBV guiding principles and bring these concerns to the GBV Officer – response.
  • Develops and maintains effective working relationships with relevant stakeholders including community leaders and other humanitarian partners and service providers.
  • Documents all program and beneficiary’s activity in an accurate and timely manner using standardized tools and forms.
  • Completes weekly and monthly activity reports, according to guidance provided by the GBV Officer – response.
  • Performs all other duties, as needed, or requested by the supervisor.

Working Relationships:

  • Maintains frequent communication with GBV Officer to ensure GBV activities and objectives are communicated.
  • Works with other program and operations staff at the field location to ensure the coordination of GBV activities are managed smoothly.


  • Ensures application and compliance of security protocols and policies.
  • Facilitates emergency and non-emergency security expenditures.
  • Actively promotes PSEA (Prevention of Sexual Exploitation and Abuse) standards within NCA and amongst beneficiaries served by NCA.


  • Social Work, Nursing, Public Health, Social Sciences, Gender Studies, Humanities, Law, or other related discipline.


  • 1 – 2 years’ experience with a minimum of one year work experience of GBV in emergencies, protection, and gender programming.


  • Strong negotiation, interpersonal and organization skills.
  • Can function effectively in a loosely structured work environment and to set appropriate priorities and deal effectively with numerous simultaneous requirements.
  • Ability to work under pressure and manage workload effectively and efficiently to meet deadlines.
  • Ability to work in participatory manner with staff to assess needs, implement and monitor activities.
  • Ability to integrate and work well within multi-ethnic and multicultural team.
  • Working knowledge in the use of MS Word and Excel.
  • Fluent English in written and oral.
  • Must have strong GBV Minimum Standards and GBV Case Management Guidelines knowledge.
  • Knowledge of Gender Handbook, Humanitarian Principles, IASC Protection and CP minimum standards and guidelines. Experience in counselling, social work, women’s health, or other related field.
  • Clear understanding of and interest in the wellbeing of women and girls and supporting their healing after the experience of violence.
  • Understanding of case management, psychosocial support and life skills programming to promote survivor healing and recovery.
  • Demonstrated understanding of and ability to maintain confidentiality and respect for survivors.
  • Positive and professional attitude, including ability to lead and work well in a team setting.
  • Strong ability to maintain composure, prioritize work under pressure, and work in a difficult environment
  • Practical experience working with refugees, IDPs, women and girls, and implementing programs in vulnerable communities.
  • Understands the challenges and obstacles women and girls face regarding cultural practices, norms, and society pressures.
  • Understands sensitivities of conducting awareness on violence related issues.
  • Emotional maturity and stability to deal with conflict and confrontation in non-violent way and maintain appropriate boundaries.
  • Displays cultural, gender, religion, race, ethnicity, and age sensitivity and adaptability.
  • GBVIMS/ Primero experience high advantage.

Core Competencies:

  • Strong commitment to human rights, gender equality, and understanding of issues surrounding violence against women and girls.
  • Commitment to and understanding of NCA core values and principles.
  • Must adhere to and encourage PSEA and NCA Code of Conduct and ensure timely reporting.
  • Strong belief in and commitment to human rights and gender equality.
  • Demonstrated competency to work independently with minimum supervision.
  • Resilient, flexible and gender sensitive.
  • Commitment and energy to work across multiple sectors and with a variety of actors.
  • Ability to work effectively in a culturally diverse organization.
  • Ability to communicate ideas in a culturally sensitive manner.
  • Ability and willingness to travel and stay in the field, regularly.
  • Ability to manage conflict and reach and build consensus.
  • Willingness to live and work in difficult and rapidly changing conditions.
  • Constructive and pro-active communication with a wide variety of actors and stakeholders.

NCA’s Commitment
NCA is committed to following the following policies, standards and commitments and all staff are equally expected to conform to their requirements:

  • Humanitarian Accountability Partnership (HAP)
  • Code of Conduct for the International Red Cross and Red Crescent Movement and Non-Governmental Organizations (NGOs) in Disaster Relief
  • ACT Alliance Code of Conduct
  • SPHERE Humanitarian Charter and Minimum Standards in Disaster Relief
  • NCA Nigeria Security Plan
  • NCA Nigeria Staff Handbook.

Prevention of Sexual Exploitation and Abuse:

  • Actively promote PSEA (Prevention of Sexual Exploitation and Abuse) standards within Norwegian Church Aid and amongst beneficiaries served by Norwegian Church Aid

Compliance & Ethics:

  • Promotes and encourages a culture of compliance and ethics throughout Norwegian Church Aid.
  • As applicable to the position, maintains a clear understanding of Norwegian Church Aid’ and donor compliance and ethics standards and adheres to those standards.
  • Conducts work with the highest level of integrity.
  • Communicates these values to staff and to partners and requires them to adhere to these values
  • Other duties as assigned.
  • The duties and responsibilities listed are representative of the nature and level of work assigned and are not necessarily all inclusive.

Deadline: 28th December, 2021.

Method of Application
Interested and qualified candidates should send their Application Letter and CV in a single MS Word document to “The Human Resources, Norwegian Church Aid” via: using the Job Title and Location as the subject of the email.


  • Applications not following the given formmat will not be considered.
  • Note that background checks will be conducted thorough the HR offices of your current and previous employers
  • Your three PROFESSIONAL referees MUST be your current or previous line managers and MUST be official emails.
  • Qualified Borno State indigenes are encouraged to apply.
  • Position opens to both female and male candidates.
  • This position is open to Nigeria nationals only.

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