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Business and Finance

Customer Service Representatives in an an Insurance Company

An Insurance company in Nigeria is currently recruiting suitably qualified candidates to fill the vacant position below:

Job Title: Customer Service Representative

Locations: Asaba – Delta, Anambra, Edo and Lagos
Employment Type: Full-time

Job Details

  • Manage large amounts of incoming phone calls
  • Generate sales leads
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Meet personal/customer service team sales targets and call handling quotas
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies
  • Take the extra mile to engage customers

Requirements

  • Candidates should possess an OND / NCE / HND / B.Sc in any field of study.
  • Proven customer support experience or experience as a Client Service Representative
  • Track record of over-achieving quota
  • Strong phone contact handling skills and active listening
  • Familiarity with CRM systems and practices
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize, and manage time effectively

Salary
N80,000 – N120,000 / Month.

Deadline: 30th April, 2022.

How to Apply
Interested and qualified candidates should forward their CV to: hroakpensions@gmail.com using the Job Title and preferred Location as the subject of the email e.g “Customer Service Representative / Asaba”.

Note: Multiple applications will be disqualified.

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