IT and Telecoms

Technical Account Manager at InfoWARE Limited

InfoWARE empowers decision-makers with real-time market data, a dynamic network of information, and powerful software to run your entire business. Software that supports life cycle management and strategic decision-making in more personal and proactive ways. We help make your business processes simpler and smarter.

We are recruiting to fill the position below:

Job Title: Technical Account Manager

Location: Lagos
Employment Type: Full-time

Job Summary

  • Are you a natural problem solver? Do you have an interest in innovative technologies and IT?
  • Do you think you can deliver exceptional customer service? InfoWARE Limited provide our clients with first rate business solutions and back it up with unequalled services and support.
  • Over the years we take intense pride in helping companies handle their business operations. Due to expansion we are looking to add to our team of software support engineers.
  • As a customer facing support engineer your role will be to provide physical, phone and email based technical support to corporate customers while ensuring ticket resolution and customer satisfaction.
  • Supported by our quality assurance team, subject matter experts and training and development department, you will have a comprehensive induction and training program to ensure you deliver exceptional customer service.

What We’re Looking For

  • Dynamic, passionate and proven people who want to make a positive difference with the people they work with and customers we support.
  • You will have the ability to thrive in a fast-paced and challenging environment where everyone is empowered and committed to deliver the best in industry customer experience.
  • Fluency in English (written and spoken) is compulsory and also a ‘can do’ attitude and a thirst to learn and develop professional and soft skills.

Duties and Responsibilities

  • Take ownership of all new client implementations, be the bridge between client and the company, ensuring a smooth implementation where expectations are met.
  • Be an expert in all product implementation, the key challenges involved in roll outs and how to mitigate these risks
  • Work closely with the CEO, Head of Product, Head of Software Development to ensure coherence in product roll out strategy and go live processes.
  • Act as the primary technical contact, deliver advanced technical troubleshooting and problem solving solutions for corporate customers including, issues escalated to the highest level of management
  • Collaborate on cross-team and cross-product technical issues by working with colleagues from other teams as needed to resolve customer problems
  • Collaborate with subject matter experts and escalation managers when additional support is needed
  • Manage critical issues by setting customer expectations, devise and implement action plans and professionally communicate to all parties involved

Requirements, Skills and Competencies

  • Bachelor’s Degree in Computer Science, Computer Engineering, Electrical/Electronics, and other Physical Sciences courses.
  • MUST have completed NYSC
  • Work experience in ICT industry would be an added advantage
  • Superior researching, problem solving and troubleshooting skills
  • Adaptability to work independently and part of a team bringing in experts when needed
  • Excellent customer service skills
  • Effective written and verbal communication skills and solid professional skills with utmost customer obsession.
  • Strong stakeholder engagement and influencing skills
  • Be responsible for post implementation snagging
  • Passion for technology and learning
  • Ability to work effectively in a team environment with a demonstrated ability to build and maintain positive relationships and team objectives
  • Be able to think out of the box
  • Experienced with managing phased roll outs and project enhancement release and deployments
  • Passion for technology and learning
  • Knowledge of SQL
  • Knowledge of French Language would be added advantage.

Why InfoWARE Limited:

  • We at InfoWARE LIMITED, believe in our team and we want you to be part of us.
  • That means we provide ongoing support for your development and give you exposure to the newest technologies and working environments.
  • We’re a modern, challenging and fast growing, business because of the success of our people.
  • They are smart, curious, client-oriented and results-driven

Start fulfilling your dreams:

  • If you think you have what it takes to make a difference and want to work for a company that can offer you unlimited potential then apply for this position now and tell us more about what you can bring to our business.
  • You can also check out our other jobs.

In Return, We Offer You

  • An excellent remuneration package
  • Friendly working atmosphere
  • Continuous professional development
  • A commitment to offer you career development opportunities to meet your full potential.

Deadline: 28th February, 2022.

How to Apply
Interested and qualified candidates should send their CV and Cover Letter in PDF to: using the Role applied for (i.e. “Technical Account Manager”) as the subject of the mail.

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