Mwanga is a tech-driven business process outsourcing services company. We have a highly skilled and agile team that effectively fits into your teams and carries out a major process to result in an upward scale in your profitability. We provide a range of services ranging from debt recovery, telemarketing, call center outsourcing, virtual assistant services, customer support services, and data analysis.
We are recruiting to fill the position below:
Job Title: Debt Collection and Customer Relationship Officer
Employment Type: Full-time
- Manages recovery of overdue loan
- Contacting customers daily/weekly and informing them of their overdue loans.
- Following up with customers daily/weekly on a previous payment redemption date
- Advising customers on the best payment options and negotiating suitable payment plans.
- Thoroughly understands assigned portfolio and product
- Responding to customer queries and escalating accordingly
- Maintaining accurate, up-to-date customer account information
- Reporting accurate customers to feedback daily/weekly.
- Minimum of an OND / HND / B.Sc qualification.
- 0 – 3 years of work experience.
- Previous experience in tele-collections or Customer Service will be an added advantage
- Strong Written, Communication and Negotiation Skills.
- Strong command of English Language and at least, one other local or international language
- Agile, Teachable and willing to learn
- Ability to collaborate with a team in a fast-paced environment.
- Attention to detail and strong Listening skills
- Persuasive, sales/marketing and analytical skills will be an added advantage.
- Base Pay
- Variable Pay &Incentives that can earn you over NGN100,000 monthly
- HMO &Pension
- Other Benefits.
Deadline: 31st March, 2022.
Method of Application
Interested and qualified candidate should send their CV to: firstname.lastname@example.org using Job Title as the subject of the mail.