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Business and Finance

Front Desk Officer (Contract) at Norrenberger Financial Group

Norrenberger is a leading independent financial services group that provides bespoke financial solutions that add value to our individual and institutional clients. Our component companies are licensed and regulated by the Securities & Exchange Commission (SEC) to provide Investment Banking, Fund Management, Financial Advisory and Stockbroking services to our discerning clientele.

We are recruiting to fill the position below:

Job Title: Front Desk Officer (Contract)

Location: Abuja (FCT)
Employment Type: Contract
Duration: Mnimum of one (1) year

Job Description

  • As the Front Desk Officer, your primary focus is to manage Front Desk Client services activities. As part of our Client Services team, you will play a significant role in curating and managing walk–in clients’ first experience/impression of the organisation.
  • We’re looking for a creative thinker with excellent communication and organisational skills to help us elevate our overall clients’experience.

Responsibilities

  • Welcome visitors and clients, while channeling client’s queries to the appropriate department/person.
  • Provide administrative/secretarial support as and when needed
  • Receive and Respond to correspondence.
  • Provide prompt responses to customer inquiries.
  • Communicating with customers through various channels.
  • Support the client service team in resolving customer complaints.
  • Maintaina database of customers and issuKYC forms to walk-in clients where necessary
  • Keeprecords of customer interactions, transactions, comments, and complaints
  • Providing feedback on the efficiency of the customer service process.

Requirements

  • Minimum of a B.Sc in a relevant field
  • 1 – 2 years experience.
  • Good Interpersonal skills and Customer Service Orientation.
  • Prior experience as a front desk officer, ideally in a financial services institution
  • Excellent oratory, time & self-management skills.
  • Ability to create and manage spaces that are engaging and welcoming.
  • High interpersonal skills.
  • Effective Communication and good command of written/spoken English
  • Outstanding teamwork, communication, and customer service abilities.
  • Basic Secretarial & Computer Skills.

Salary
N75,000 – N80,000 monthly

Deadline: 16th March, 2022.

Method of Application
Interested and qualified candidates should send their Applications / CV: recruitment@norrenberger.com using the Job Title as the subject of the mail.

Note

  • This is a contract position for a minimum duration of one year.
  • Applicants must currently reside in Abuja.

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