Business and Finance

Team Lead, Application Support at Nigerian Exchange Group (NGX Group)

Nigerian Exchange Group (NGX Group) is a leading financial market infrastructure provider in Africa, connecting Nigeria, Africa and the world.

We are recruiting to fill the position below:

Job Title: Team Lead, Application Support

Location: Lagos, Nigeria (Hybrid)
Job type: Full-time

About the Job

  • The Team Lead, Application Support is responsible for managing and overseeing the Application Support team.
  • The individual will work to ensure that the company’s business application systems, are developed, maintained, and supported in order to achieve the efficient and effective delivery of services and information.
  • The Team Lead, Application Support will be responsible for recommending and creating high-impact systems and processes that help the organisation fulfil its strategy.
  • Responsibilities will also include input to project planning and administration, requirements, creating functional specifications, developing and executing test plans and scripts, and streamlining and improving current processes.
  • The individual will develop, implement, and modify software and hardware requirements based on changing business requirements.


  • Ensure that the Application Support team is trained and is provided with the correct documentation to support the applications in use in the organisation.
  • As needed, act as an escalation point for any complex issues or where the ERP Support Officer is unavailable.
  • Monitor appropriate dashboards to ensure tickets are being addressed in a timely manner to ensure SLA compliance.
  • Represent application support in various ways to IT and Business Leaders.
  • Provide status updates to management and team members on their respective projects
  • Help determine priority and help resolve Major Incidents.
  • Partner with functional and business stakeholders to understand, evaluate, and improve/streamline system processes and services to employees.
  • Make recommendations and develop requirements based on system and functional knowledge.
  • Ensure that the business application systems supported by the team are maintained to the highest possible standard with maximum levels of attainable productivity and efficiency.
  • Manage application configuration and upgrades, and problem analysis and resolution for complex application problems, in conjunction with the users and external application or service suppliers where necessary.
  • Define, develop and provide an application problem analysis and resolution service for application problems in conjunction with the users and application suppliers.
  • Manage application projects and assist users to run their application projects, providing technical and project management input where required.
  • Improve application functionality and performance and provide suggestions for system and business improvements.
  • Analyse user processes and produce data and process flow diagrams as well as reports and recommendations for improvements.
  • Manage application suppliers.
  • Develop procedures and documentation for application support.
  • Develop and maintain interfaces, exports and imports, and ensure their smooth running where required.
  • System configuration, scripting, and new user administration as required.
  • Undertake any other duties of a similar level and responsibility as may be required from time to time.

Job Specification
To successfully deliver the above goals, the right candidate must have:

  • HND / Bachelor’s Degree in any discipline.
  • Minimum of 5 years’ post NYSC experience within a professional ICT environment planning, installing, maintaining, and supporting business applications.
  • Good general technical knowledge of a variety of applications and how they flow together (Oracle EBS, Sonobis, MySF, Optivision, Radius, Agile, etc.).
  • Demonstrate project management skills, ability to develop and maintain detailed project plan, identify dependencies and critical path items and work within budget.
  • Significant knowledge of ERP applications (such as Microsoft Dynamics, Oracle, SAP, etc.).
  • HR/Payroll and or Finance related experience will be an added advantage.
  • Demonstrated knowledge of systems analysis and information technology principles and experience with reporting and analytic applications from the Technical support perspective (application support, object definitions, end-user support, etc.).

Desired Competencies and Skill Requirements:

  • Basic appreciation of general database design, structure, functions and processes, and experience with databases tools.
  • A commitment to collaboration and a joint-accountability approach.
  • Strong working knowledge of HR systems in addition to MS-Word, Excel, PowerPoint, Visio and Project.
  • Effective organisational and interpersonal skills including written and verbal communication skills.
  • Basic project management skills.
  • Ability to work independently on multiple assignments and projects concurrently.
  • Ability to maintain a high level of confidentiality in handling sensitive information.
  • Open-minded with the ability to follow instructions and deliver quality results.
  • Ability to deal with ambiguity with strong judgment and problem solving skills.
  • Highly organised with strong attention to detail and accuracy.
  • Must have the ability to listen and understand employee concerns and formulate a decision to resolve the issues.
  • Knowledge of Nigerian Labour Laws and other statutory laws.

Candidate’s Technical Knowledge and Experience:

  • Experience in managing or supporting software/systems.
  • Experience with cloud computing and architecting solutions e.g. Azure.
  • Experience working with databases e.g. MS SQL.
  • Experience working with programming languages e.g. C#, PHP, Python, etc.
  • Basic knowledge of organisation development particularly around Change Management.
  • Basic experience of, and commitment to, continuous organisational improvement and the ability to act as a change agent.
  • Experience working with Microsoft SharePoint.
  • Operational Experience: data analytics, Recruitment, Training, Performance management systems, Employee relations, internal consulting, etc.; reporting dashboard – graphic representation and interpretation of information.
  • Experience in research, analysis, collection/collation, interpretation and presentation of data; developing standard and ad hoc reports, templates, dashboards, scorecards, and metrics; interfacing and liaison with top and senior management, employees and other key stakeholders.
  • A sound understanding of applications and data security.

Personal Qualities:

  • Self-motivation, enthusiasm and results-focus.
  • Well organised and able to maintain a customer focus.
  • Excellent technical, diagnostic, and troubleshooting skills.
  • Excellent verbal, written and interpersonal communication skills.
  • Ability to multi-task.
  • Customer Service mind-set.
  • Flexible, adaptable and comfortable with ambiguity.
  • Committed to high standards and continuous improvement.
  • Ability to move between big picture and detail.
  • Superior organisational skills and detail orientation.
  • Ability to maintain the strictest level of confidentiality and express high standards of professionalism.

How to Apply
Interested and qualified candidates should send their updated Resume to: with the subject title “NGX Recruitment- Team Lead, Application Support.”

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