mDoc is digital health start up that leverages behavioral science, data, technology and quality improvement methodologies to improve access to quality healthcare for people with chronic health needs in sub-Saharan Africa. We are seeking an all-star product suite lead to join our team. Our ethos is etched in the belief that augmenting the healthcare & technology landscape is paramount to helping Africa unlock its true potential. We are on a mission to transform how African healthcare consumers receive the support they need to live longer, healthier, happier and more productive lives.
We are recruiting to fill the position below:
Job Title: Hubs Operations Manager
Location: Lagos
The Role
- In this role, you will be responsible for the growth and operations of the tech-enabled hub. Your work will frequently be field-based, extending out to the surrounding neighbourhood and community.
- The Hubs Operations Manager (HOM) will play a vital role in operationalizing our care model in the practice setting.
- In this position, you will manage the day-to-day operations of the hubs and establish an environment in which our care model can thrive.
- You will also be responsible for the growth of the hubs and the sales that come through the hubs.
- You’ll work with the Hub’s clinical team to implement the self-care model and product workflows, implement a structure for ongoing measurement and improvement of hub operations and sales, and ensure compliance with policies and procedures.
- Along with the mDoc leadership team, you will cultivate an environment reflecting the values of mDoc Healthcare, including respect for our members and team members.
Requirements
- Master’s Degree preferred.
- Experience in healthcare operations and sales is a plus.
- First and foremost we are looking for risk-takers with a LOT of initiative who are willing to learn and grow with and add value to a startup company that wants to help people improve their health and wellness.
- You must be someone who is comfortable with technology, working remotely and supporting your groups of individuals remotely. You must be responsive to their needs and willing to be adaptive
- Ability to use a variety of computer systems, including practice management and electronic health record systems
- Prior experience managing staff in a health setting and working well with clinical teams
- Empathetic, patient, hard-working problem solver
- Technology savvy and enthusiastic adopter of work and personal tools. Must be comfortable with assisting others in using technology and working remotely
- Passion for improving health care experience, outcomes and costs
- Fluency in English is required.
Method of Application
Interested and qualified candidates should send the Documents below to: info@mymdoc.com using the Job Title as the subject of the email.
- A resume
- A cover letter.
Note
- Include a resume and a cover letter in your application, otherwise your application will not be reviewed
- We take the process of hiring very seriously and as such you will be asked to undergo an assessment of your skills before moving forward in the process.
- Only short-listed candidates will be notified if they are moving ahead in the process.
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