Vitalvida – We provide you with an excellent eCommerce experience as our clients’ satisfaction matters a lot to us. We have an amazing combination of Products on our various websites that are tailored to meet your needs.
We are recruiting to fill the position below:
Job Title: Customer Service Intern
Location: Lagos
Job Description
- We are looking to recruit a Telesales and Customer Service Intern.
- This is a learning experience with a team of passionate, fun and energetic people who save the day for high-value customers one call at a time.
Responsibilities
- Managing large amounts of outbound calls and inbound calls, chats and emails in a timely manner.
- Connect with customers via phone, email, and chat to provide a personalized help desk experience without scripts
- Troubleshoot a variety of basic technical and non-technical issues customers have with their web hosting plans and services
- Resolve product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
- Meet performance standards set by the department
- Work with customers to describe products and/or services, in order to persuade potential and current customers to renew or purchase products and/or services
- Provide front-line support for level one escalation via telephone/email support to customers for their queries
- Send reminders to customers through call/email for renewal.
- Recommend potential products or services to management by collecting customer information and analyzing customer needs.
Qualifications
You are probably looking for us if you:
- Want to learn and master the art of customer care and telesales!
- Manage large amounts of incoming calls
- 1-2 years’ experience in Customer Relationship Management will be a plus.
- The ability to speak Hausa is a plus.
- Computer skills including the ability to use spreadsheet and word-processing programs at a basic proficient level
- Effective communication and interpersonal skills (both written and verbal)
- Self-motivated and able to work independently and in team environments
- Want to gain valuable professional experience related to working in a consulting company,
- Show great enthusiasm and commitment,
- Have an analytical mind and you learn quickly,
- Want to work in an international team
- Ability to multi-task and manage several projects simultaneously
- Exceptional customer service and follow-up skill
- This position requires individuals to have a strong passion for listening and providing solutions to people.
- Resolve customer complaints via phone, email, mail or social media
Requirements:
- Customer service skills.
- Problem-solving skills.
- Documentation skills.
- Listening skills.
- You were a prefect or class rep or you took part in some creative projects during University or maybe you led your own project!
- You are just excited about new things and you always grab a chance!
Additionally:
- Upgrade- Participation in internal training, access to training materials and commercial courses conducted by Customer Service and Sales gurus
- Industry Events- Meetings with interesting startups.
- Free training is offered in the fields of Social media customer service, Telesales in E-commerce, and Outbound sales calls.
- Kitchen – Equipped with warm meals, tea and coffee provided.
- Good connectivity: Our office is located in Lekki Phase 1.
- Preferred candidate’s location – close proximity to our office is a plus.
Benefits
- Salary: N50,000 Monthly (additional commission)
- Paid internship with the possibility of fast promotion to Junior Telesales and Customer service Specialist position.
- Very interesting job in an innovative consulting company that uses the latest technologies and tools of customer service
- Possibilities of learning and development in Customer service and Telesales (weekly workshops),
- Flexible working hours and a friendly atmosphere,
- Regular integration in a friendly international team,
- The possibility of permanent employment.
Method of Application
Interested and qualified candidates should:
Click here to apply online
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