Job Recruitment at United Bank for Africa Plc (UBA)

United Bank for Africa Plc (UBA) is one of Africa’s leading financial institutions, with operations in 19 African countries and 3 global financial centres: London, Paris and New York. From a single country organisation founded in 1949 in Nigeria UBA has grown to become a pan-African provider of financial services with over 11 million customers, through close to 1000 business offices and touch points globally.

We are recruiting to fill the positions below:

Job Title: Legal Officer

Location: Head Office – Marina, Lagos
Job Type: Permanent

Job Objective(s)

Managing the litigation portfolio of the Bank.

Responsibilities

Prompt and strategic review and assessment of litigation portfolio to determine cases, which should be settled amicably.
Review and assessment of the Bank’s defence in matters in litigation and recommendation on settlement in respect of cases in which the Bank has no defence.
Proper monitoring of cases in court to ensure that the Bank’s interests are adequately protected.
Aggressive pursuit of recovery matters under the Litigation Recovery portfolio to ensure timely recovery of the Bank’s debts.
Effective prosecution of fraud cases to ensure judicially logical conclusions to serve as a deterrent to others.
Compile a list of fresh actions instituted against the Bank on monthly basis to be included in the schedule of pending cases.
Review Judgments entered against the Bank in order to determine whether to submit to judgment or whether there are sufficient grounds on which to sustain an appeal.
Review subpoenas served on the Bank and advise Branch or Division on appropriate steps to take with respect to either Subpoena Ad Testificandu or Subpoena Duces Tecum.
Review miscellaneous interlocutory and injunctive orders against the Bank and advise Business offices on steps to be taken.
Review garnishee order nisi [interim orders], determine the implications of the order for the Bank and give necessary instructions to branches/solicitors (if need be).
Appraise the performance of external solicitors and recommend to management the solicitors to be retained or delisted.
Interfaces with external auditors of the Bank during audit, provide them with the schedule of pending litigations and respond to their queries
Interfaces with CBN and NDIC during an audit, provide them with the schedule of pending litigation, and selected case files, and respond to their queries.
Prepare a schedule of contingent liabilities for Financial Control which will be used for audit.
Represent the Bank and participate in the mediation sessions at the Lagos and Abuja Multi-Door courthouses
Refer deserving matters to Lagos Multi-Door courthouse for mediation and negotiation.
Participates in ADR procedures to ensure resolution of deserving matters without recourse to litigation.
Recommendation to management on possible terms of settlement and engage in negotiating a settlement in terms most favourable to the Bank.
Review of court processes proposed to be filed by our solicitors to ensure that the Bank is adequately protected.
Visit Police Stations/other law enforcement agencies to secure the release of staff on bail or to assist staff in making extra-judicial statements to the relevant agencies
Participate in sector meetings and activities as required.
Perform other functions delegated by the Unit Head or Divisional Head.

Qualifications

Minimum of First Degree in Law
LL. B (Bachelor of Laws)
Professional qualification (an advantage)
A minimum of 5 years of experience (in Litigation/legal practice or financial services institution).

Knowledge & Skills Required:

Sound knowledge of the law
Knowledge of the Civil Procedure Rules of the High Courts of the various states
Negotiation and problem-solving skills
Alternative dispute resolution skills
Effective communication skills
Good interpersonal relationship
Research and Analytical Skills
Brief writing skills.

What We Expect From You:

High degree of professional ethics, integrity and responsibility.
Highly organised, proactive, ability to work independently and take ownership of tasks assigned.
Team player with the ability to work under pressure and ability to work with a wide variety of people and maintain an excellent business relationship.
High sense of confidentiality and discreteness.

Candidate’s Profile:

Our ideal candidate must have experience in Litigation, legal practice or financial service institutions.
Must be analytical with effective communication skills, have good alternative dispute resolution skills and brief writing skills.

Interested and qualified candidates should:
Click here to apply

Application Deadline 22nd July, 2022.

Job Title: Product Marketing Partner

Location: Lagos
Employment Type: Permanent

Job Objective

Collaborate with internal and external stakeholders to create and execute marketing campaigns and outbound communication including messaging, product launches, and go-to-market strategies.

Responsibilities

Be the expert on each respective product/channel target market.
Know who they are, how they buy, and the criteria.
Work closely with sales and product teams to develop product features, key messaging, and value proposition.
Plan and participate in the launch of new services and products with the involvement of all necessary stakeholders.
Work across several aspects of marketing – from branding and positioning to targeted outreach and strategy, go-to-market strategy, campaigns, advocacy, events, and communication.
Create and execute innovative strategies and marketing plans that drive awareness, engagement, and product adoption.
Leverage marketing insights to better understand our customers and represent the voice of the customer.
Forecast, measure, and report the results of various projects with partners, including co-created and/or co-branded content promotions, lead sharing, and/or event partnerships campaign reporting and analysis on a weekly, monthly, and quarterly basis.

Qualifications

Minimum of a Bachelor’s Degree.
MBA, MSC, MA, ML, and/or professional qualification is an added advantage.
3-5 years of relevant marketing/banking experience.
Our ideal candidate must have knowledge of product development and management.
Must have demonstrable experience in developing and managing successful marketing and communications plans and/or materials.

Knowledge & Skills Required:

Marketing, product/service development & management.
Brand creation, management & rejuvenation.
Insight generation.
Product development & marketing processes.
Experiential marketing
Team & Individual behavioral dynamics.
Written and verbal communications.
Interpersonal/relationship management skills.
Demonstrable experience in developing and managing successful marketing and communications plans and/or materials.
Presentation skills.
Organisation & coordination.
Prudent budget management.

Interested and qualified candidates should:
Click here to apply

Application Deadline 22nd July, 2022.

Job Title: Market Risk Officer

Location: Lagos (Head Office)
Job Type: Permanent

Job Objective(s)

Measurement, monitoring and controlling of the market risks to which the Group is exposed.
Implement consistent Market Risk Management policies and procedures across the Group.
Minimize Position and Trading Losses
Achieve high levels of Customer Satisfaction

Roles & Responsibilities

Scan financial markets for relevant data to positions held by the bank, both financial and regulatory.
Collect internal data for the head office and subsidiaries through the Bank’s operating systems.
Data collection from various market intelligence reports that impact the Bank’s position.
Collect bank data to identify the Bank’s market positions.
Collect market data with reference to the various positions in order to be able to make comparisons.
Prepare daily reports which show the position of the Bank, highlighting areas of concern and areas requiring improvement.
Monitor set limits for compliance for the bank.
Circulate reports to concerned parties and escalation of issues where the need arises.
Prepare other Market Risk Reports.
Prepare revaluation report for both the Held for Trading and Available for Sale portfolio of the Bank.
Prepare Value-at-Risk Reports for the bank.
Prepare Sensitivity Analysis for Fixed Income and Foreign Exchange portfolios – bank.
Monitor deals consummated by treasury.
Prepare Derivatives Valuation Report for the bank.
Provide support in the preparation of GALCO Reports – bank.
Provide support in the preparation of Group Risk Management Report – bank.
Provide support in the preparation of Market Risk Snapshots for the Chairman – bank.
Provide support in the Preparation of Board Reports – bank.

Qualifications

A Bachelor’s Degree in any field.
Minimum of 5 years of relevant experience.

Knowledge and Skills Required:

Basic accounting.
Understand banking operations.
Good grasp of balance sheet mapping .
Above-average database management abilities.
Highly numerate.

Candidate’s Profile:

Our ideal candidate must have knowledge of accounting, and banking operations functions and be highly numerate.
Must be analytical with good oral and written communication, and have good database management skills.

Interested and qualified candidates should:
Click here to apply

Application Deadline 22nd July, 2022.

Job Title: Team Lead, MIS Data Analytics

Location: Nigeria
Job type: Permanent

Job Objective(s)

To provide timely and periodic MIS Reports on key performance indices for business segments across the Group and insights for MPR sessions for Executive Management.
To support the development of suitable targets for the achievement of the bank’s corporate financial and non-financial goals and objectives.
Provide KPI data and technical support for annual appraisals. Analysis or insights to support decision-making by Executive Management.

Responsibilities

Develop analytics models and insights to understand patterns and behaviour of customers, segments, channels and products in order to drive efficiency and revenue.
Automate reports and processes within Group Strategy & Performance Management to make for efficiency and improved customer experience.
Execute MIS data cleansing and governance activities.
Customer, segment, channels and product profitability reporting.
Manage and maintain common performance language and definitions that are universal across the Group.
Next-generation on business reporting and digital dashboards:
My Customer Performance Dashboards.
My Business Performance Dashboards.
SBU portfolio sizing and analytics vis-à-vis PCM & RM manning requirements & configurations.
Supervise, lead, and motivate team members to enable them to deliver on their KPIs and Key Success Factor (KSF).

Qualifications

A Bachelor’s Degree in any related field
Master’s Degree in a relevant field or relevant professional certification (CFA, ACCA, ACA, ACIB etc.) will be an added advantage
Minimum of 4-8 years of experience in finance and performance management in the banking industry.

Knowledge & Skills Required:

Business and Financial analysis
Performance Management
Excellent interpretation of the bank’s aspirations into measurable details
Good Understanding of the Nigerian Banking Industry.
Knowledge of CBN policies and the business environment
Excellent oral and communications skill
Advanced interpersonal and conflict management skills.
Excellent listening skill
Leadership and motivation.

Candidate’s Profile:

We are looking for a candidate who has excellent listening, oral & communication skills and an accounting background, who would participate in the bank’s drive to attract more investments from identified target groups. One who also has a good understanding of financial markets.

Interested and qualified candidates should:
Click here to apply

Application Deadline 22nd July, 2022.

Job Title: Automated Tester

Location: Head Office, Nigeria
Job Type: Permanent

Job Objectives

To design, develop and conduct automated tests on new and existing software within the Bank using defined test automation guidelines and best practices to deliver thorough test results in a fast-paced environment.

Responsibilities

Review Requirement Specification Document for completeness
Attend user review sessions with stakeholders based on documented requirements.
Create and maintain Test plan document.
Design tests scenarios: Identify and break down necessary test steps required to test the new solution.
Ensure all mandatory SIT entry criteria are adhered to.
Create tasks on the Application Life Cycle Management tool.
Prepare Test Script based on planned test scenarios.
Design, develop and execute reusable and maintainable test cases.
Document, track and escalate all identified defects as appropriate.
Carry out a Regression test after all the defects have been resolved.
Send periodic test status updates to project stakeholders.
Defect Analysis & Reporting.
Coordinate Re-tests for fixes/ defects/ bugs.
Close defects and update defect logs on closure.
Document Test Summary report after successful completion of Test.
Update the Test Plan, Test cases and other test artefacts with changes (if any).
Ensure the developer reviews source code via the greed Application Security Testing tool.
Communicate test closure to the appropriate department in the software development lifecycle.
Update and Close tasks on the application Life Cycle Management tool (TFS).
Peer reviews and Document reviews for both test plans and summary reports.
Attend team meetings and functional sessions.

Qualifications

Bachelor’s Degree in Computer Science, Software Sevelopment, or a related field.
Minimum of 3 years of experience in Test Automation including planning, script development & maintenance

Candidate’s Profile:

Our ideal candidate must be knowledgeable in the latest software stacks and test automation frameworks, can utilize multidimensional test data sets, and draw from previous experiences to impact our software delivery lifecycle positively.
Excellent Java programming and debugging skills, including experience with test automation tools and libraries such as Selenium, TestNG/Test Complete, Cypress. A team player and highly resourceful.

Knowledge & Skills Required:

Knowledge of Software Development Life Cycle (SDLC)
Proficiency in software testing techniques, testing tools, incident/defect tracking systems and other test-support tool.
Excellent Java programming and debugging skills, including experience with test automation tools and libraries such as Selenium, TestNG/Test Complete, Cypress
Working knowledge of SQL and experience with Oracle and MS SQL databases;
Understanding of the Nigerian Banking Industry
Strong verbal and written communication skills with the ability to liaise with a variety of stakeholders
Problem-solving skills & attention to detail
Competent technical skills
The ability to work in a team and individually
Organisational skills with the capability of working with tight deadlines.

Interested and qualified candidates should:
Click here to apply

Application Deadline 22nd July, 2022.

Job Title: Business Analyst

Location: Nigeria
Job Type: Permanent

Requirement

Possess relevant qualifications.

Interested and qualified candidates should:
Click here to apply

Application Deadline 13th August, 2022.

Job Title: Team Lead, Middleware Management

Location: Lagos, Nigeria
Job Type: Permanent

Job Objectives

To provide technical support for IBM-ACE, installation, configuration, testing and supporting Issue resolution activities related to the design and functionality of IBM-ACE.)
Monitor the IBM-ACE environment to ensure high availability and 100% uptime.
Vendor Management – Ensure fluid engagements with all 3rd party support providers (Vendors) to increase content on the platform and ensure they are stable.
Team Management- should have experience in quality team-building skills, positive attitude, be detail-oriented, self-motivated and be a good team player.

Responsibilities

Check logs/email escalations and ensure all issues raised are closed within the SLA, i.e.  issue resolution, enquiries, complaints and re-routing to responsible units where applicable
Routine housekeeping – Backup of logs periodically (daily, weekly etc.), Clean up space on the servers etc.
Update Platform Checklist that contains all specific activities on the platform on said dates.
Ensure deployments are correctly done and completed promptly.
Ensure 100% platform availability at all times
Proactive monitoring of all services, execution groups and Brokers on the IBM-ACE Servers.
Ensure all Services on the platform are optimised and functioning as designed.
Track Project Management deliverables to ensure all milestones are delivered and the project remains on track.
Manage all deployments/changes through the Bank’s approved Change Process.
Ensure that vendor-related projects are monitored strictly to meet set deadlines
Engage stakeholders to understand requirements when developing solutions for the various units.
Monitor fraud prevention solutions across all applications deployed on the middleware applications.
Weekly achievements report
Weekly Review and reporting of projects and issues.
Group Digital Banking Monthly Performance Report
Review daily transaction Performance reports identifying reasons for failures and ways to avoid them
Provide AD HOC reports when required
Ensure all Team related issues (Health, resources etc.) are ok and escalate immediately where required
Ensure strict compliance by the team to all laid out rules and guidelines
Oversee general activities of the team – weekday/weekend schedules, Leave management, etc.)
Obtain all necessary approvals required for the team’s optimal performance (Personal and Official)

Qualifications

Bachelor’s Degree in Computer Science / Engineering, Systems Engineering
A Second Degree in any of these disciplines, an MBA and/or technical certifications will enhance performance, though not essential.
Minimum of 7 years’ experience in the banking sector or any related technology field.

Candidate’s Profile:

Our ideal candidate must have extensive and strong knowledge of applications built on Linux, Unix, AIX and IBM-App Connect Enterprise (ACE) environment.
A talented and forward-thinking individual who is solution-driven should have extensive experience troubleshooting, monitoring, administration of the IBM-ACE etc., and ensures 100% uptime.
The prospective candidate must be able to support and manage projects on the IBM-ACE and related applications.
S/he must be a solution-driven individual should be comfortable with day-to-day IBM-ACE Management activities and thrive with tight deadlines and changing needs. Experience in banking will be an added advantage.

Knowledge & Skills Required:

Strong UNIX/Linux operating system administration.
Collaborative skills: Ability to work with cross-functional teams
Organizational skills: Ability to multi-task, effectively prioritise work and adapt during pressured situations.
Problem-solving skills: must be naturally curious and creative individuals with a drive to proffer solutions to problems, as well as with a passion for innovation
Firm Grasp of Structured Query Language (SQL)
Customer experience and issue resolution
Excellent leadership skills
Interpersonal relationship management
Proactive and able to work smart on own initiative
Hands-on experience working in an applications production support/application development environment.
Project coordination skills, including organising, prioritising and tracking all project phases.
Trend monitoring for transactions performed on major applications hosted on the IBM-ACE platform.

Interested and qualified candidates should:
Click here to apply

Application Deadline 22nd July, 2022.

Job Title: Team Member, Regulatory Liaison

Locations: Benin – Edo, Enugu, Port Harcourt – Rivers and Lagos
Employment Type: Permanent

Job Objective(s)

To assist the GCCO in ensuring prompt response to regulatory issues.
Ensure prompt rendition of regulatory reports
Zero regulatory sanctions

Responsibilities

Identify the relevant role players in accordance with business requirements and dependencies.
Build a cordial relationship with Law Enforcement Officers.
Compile a database of major role players among the agencies.
Manage relationships in accordance with policies, procedures and legal requirements within the allocated time frames.
Ensure to keep a proper record of enquiries from Law Enforcement Agencies.
Ensure that required information is collated and reviewed to be satisfactory.
Transmit such information and documents to the respective LEA.
Guide staff in honouring LEA invitations and giving evidence on behalf of the bank in courts.
Obtain and collate reports and inputs from the various other departments and Units.
Review data/inputs obtained from other departments and units.
Ensure that the various reports are prepared and that they meet standards.
Ensure that the reports are transmitted to the respective regulators.
Ensure that the TAT is met in rendition of these reports.
Identify such risks posed by high-risk customers in their KYC documentation and other requirements.
Ensure that complete documentation expected from the customers is obtained for high-risk customers.
Ensure that PEP customers are identified and rated high.
Participate in training staff within the group.
Ensure that staff abide by Group Policies and relevant laws as applicable.
Carry out enhanced due diligence on high-risk and high-profile accounts.
Investigate and clear transactions identified against specified watch lists.
Ensure that due diligence is conducted on transfers to high-risk countries.
Assist in the management of Compliance Helpdesk.
Render advisory support to staff through Compliance Helpdesk.
Provide support to Cluster Compliance Officers.
Assist in the automation of Compliance Process Application.

Qualifications

A minimum of Bachelor’s Degree
A minimum of 3 years of experience in operations, internal control or audit & compliance, external auditing, risk management

Candidate’s Profile:

Our ideal candidate must have knowledge of regulatory Liaison Mgt, strong knowledge of CBN policies and interpretation of Policies & law. Must possess strong interpersonal and communications skills.

Knowledge & Skills Required:

Knowledge of Regulatory Liaison Management.
Deep knowledge of the Bank’s Products, Services and Processes
Extensive knowledge of the bank’s policies and procedures
Knowledge of CBN’s policies and the business environment
Strong human interpersonal relationship and communications skills.
Good interpretation of policies and laws.

Interested and qualified candidates should:
Click here to apply

Application Deadline 22nd July, 2022.

Job Title: Team Member, Advanced Analytics

Location: Lagos (Head Office), Nigeria
Job Type: Permanent

Job Description

Our ideal candidate must have strong knowledge of data management, visualization techniques, statistical analysis, predictive, prescriptive, and descriptive modelling, and advanced business intelligence tools/concepts (Python, SQL/PLSQL/TSQL, Power BI, R Language, etc.) Also, a good understanding of cloud computing is an added advantage.
In addition, he/she must have the ability to analyze data and make informed business insights, a team player with effective communication and organizational skills.

Job Objective(s)

Identify unique business challenges and match these challenges with relevant data and resources, establish processes with growth capacity and institutionalize analytics to ensure key decision-makers have access to actionable results.
Business Insight and Analytics.

Responsibilities

Building models based on what is obtained on descriptive pattern.
Providing estimations based on data trends.
Provide recommendations based on what happened in the past.
Use of Machine Learning and Artificial Intelligence.
Use of Intelligence Algorithms to build up insightful engaging customers’ needs.
Generating large databases from various sources of structured and unstructured data.
Analyze data and generate statistical information to identify trends and patterns.
Provide recommendations on how to apply analytics to extract business-critical insights, and data visualization is key.
Develop interactive dashboards that combine visuals with real-time data.
Reporting the results back to the relevant members of the business for necessary insights.
Building scalable machine learning pipelines and using feature engineering and optimization methods to improve data set performance.
Ensure data quality and integrity.
Interpret and analyze data problems.
Conceive, plan and prioritize data projects.
Build analytic systems and predictive models.
Test performance of data-driven products.
Visualize data and create reports.
Experiment with new models and techniques.
Align data projects with organizational goals.

Qualifications

Bachelor’s Degree in any field.
Master’s Degree or a professional qualification will be an advantage.
Minimum of 3 years of relevant experience.

Knowledge / Skills Required:

Extensive knowledge of the bank’s policies and products
Microsoft Excel
MS PowerPoint
Excellent interpretation of business needs into operational requirements.
Advanced knowledge of business intelligence tools.
Good understanding of Analytical trends and solutions in use in the Nigerian Banking Industry
Knowledge of the business environment
Strong relationship and Analytical skills management
Advanced interpersonal and communications skills.
Good understanding of machine learning
Knowledge of data management and visualization techniques
Knowledge of statistical analysis and predictive modelling
Strong organizational and leadership skills
Excellent communication skills
A business mind-set

Tools Required:

Python
SQL/PLSQL/TSQL
Power Bi
R (added advantage)
Azure data bricks (added advantage)
Azure data factory (added advantage)
Azure synapse (added advantage)

Interested and qualified candidates should:
Click here to apply

Application Deadline 22nd July, 2022.

Job Title: Team Lead, Cost Management & Budgetary Control

Location: Head Office – Lagos, Nigeria
Job Type: Permanent

Job Objectives

Provision of timely and periodic Cost MIS Reports for business segments across the Group.
To achieve a relatively low cost to Income ratio for the bank.
To also support and enhance the efficiency of operations. Feedback reporting on costs to Management, Directorate Heads, Divisional Heads, etc.

Responsibilities

Develop cost budget guidelines, timelines and templates.
Work with the directorate heads to cascade approved global budget OPEX and CAPEX budgets.
Review of extra-budgetary expenditures requests.
Deployment and execution of strategic cost containment initiatives group-wide.
Monitoring and reporting on expense/cost lines group-wide.
Efficient and timely allocation of Head Office costs, through ABC allocation methodology plus a periodic review of allocation parameters in line with changes in key cost drivers of the business before the release of the draft MPR.
Providing business and MIS support to stakeholders towards the achievement of financial targets set for each SBU.
Provision of technical support to the GCOC, as well as the preparation of the quarterly reports for EMC and Board Considerations/ Approval.
Providing automated detailed cost reports by expense type to ALL business and support groups in line with the KPI sets for MPR delivery.
Management of the cost code system for monitoring and situating expense responsibility.
Generation/implementation of strategic cost-saving initiatives.

Qualifications

Bachelor’s Degree in any related field.
Masters’ Degree in a relevant field or relevant professional certification (CFA, ACCA, ACA, ACIB etc.) will be an added advantage.
5-8 years experience in finance and cost management in the banking industry.

Candidate’s Profile:

Our ideal candidate must have advanced interpersonal and conflict management skills, in the financial service industry.
Must have excellent oral and communication skills, excellent listening skills, leadership and motivation, good price negotiation skills and strong analytical Skills

Knowledge & Skills Required:

Excellent oral and communications skill
Advanced interpersonal and conflict management skills.
Excellent listening skill
Leadership and motivation
Price negotiation skills
Strong Analytical Skills
Cost management
MS tools
Best Industry Practice.

Interested and qualified candidates should:
Click here to apply

Application Deadline 22nd July, 2022.

Job Title: Rapid Response & Service Recovery Officer

Location: Nigeria
Job type: Permanent

Job Description

To provide timely resolution to both internal & external staff complaints.

Responsibilities

Handling escalations on delayed responses/unresponsiveness of staff.
Evaluating root cause of failures, identifying trends, and making recommendations on preventative measures.
Escalation of issues impacting customer experience.
Collaborating with resolution teams for closure of customer-related cases.
Identifying areas of improvement or further efficiency potentials to optimize service recovery processes and customer experience.
Carrying out triage of outgoing customer contact to ensure this is handled in the most appropriate manner and that customer satisfaction is restored.
Carrying out day-to-day service recovery including liaising with customers and researching their concerns to resolve dissatisfaction at the earliest opportunity, whilst maintaining positive customer relations.

Qualifications

Bachelor’s Degree in any field.
Minimum of two (2) years of relevant work experience.

Candidate’s profile:

Our ideal candidate must have an impressive understanding of managing customers, monitoring and reporting the performance of deployed products, and business management.
A team player, a strategic partner, a good listener, and a problem solver.

Interested and qualified candidates should:
Click here to apply

Application Deadline 22nd July, 2022.

Job Title: Voice of Customer & Service Measurement Officer

Location: Nigeria
Job Type: Permanent

Job Objective(s)

Creating a wholesome portfolio of customer experience insights and analytics that provide an integrated single view of each customer, a 360-degree view of customer experience for each segment, a delightful experience for participants, and reports that compel strategic action systematically across the company.

Roles & Responsibilities

Manage the VOC platform and ensure feedback received aids business process and product improvement.
Identify and convert detractors into advocates with a well-established service recovery plan and complaints management process.
Responsible for ensuring platform uptime and escalating issues for resolution.
Develop listening points in the customer journey, define segmentation of customer base and varying strategies, and identify opportunities for continuous improvement.
Develop and deploy the right survey and measurement tools/metrics and analyse feedback to determine the level of culture adoption.
Collect information from all service touchpoints, analyse data and provide tailored insights.
Provide ad-hoc customer analyses to address specific business questions from stakeholder groups: marketing, strategy, operations, and planning.
Develop insights from international and best practice standards to align with business strategies.
Establish, track, and communicate key customer satisfaction metrics and identify opportunities to improve the customer experience along with various service touchpoints.
Develop and maintain online and social feedback tracking guidelines and procedures.
Provide data-driven recommendations for recurring VOC reports.

Qualifications

A Bachelor’s Degree in any discipline.
A minimum of three (3) years’ work experience.
Extensive Experience working on Voice of the Customer programs and tools (Medallia, ResponseTek, Qualtrics or others).

Knowledge and Skills Required:

Hands-on analytics knowledge, from reporting to advanced analytics, including statistical or modelling skills and basic understanding of related databases or CRMs.
Background in qualitative and quantitative research techniques
Customer Experience
Business and Financial analysis
Product Knowledge and Experience
Ability to communicate – both verbal and written – with technical and non-technical audiences alike
Outstanding customer and people relationship skills
Research, Data Gathering and Analytics
Social Media and Tech Savvy
Good use of Microsoft Office Suite especially Excel and PowerPoint
Result and action-oriented
Proven analytics champion capable of executing organization-wide programs as well as identifying patterns, and hypothesis-driven problem-solving

Candidate’s Profile:

Our ideal candidate must have strong quantitative data analysis skills and previous experience building Customer Journeys and Feedback Loop Programs.

Interested and qualified candidates should:
Click here to apply

Application Deadline 22nd July, 2022.

Job Title: Team Lead, IT Audit

Location: Lagos
Employment Type: Permanent

Job Objective

Coordinate the implementation of the Internal Audit’s mandate to the review and assess the bank’s controls on its information systems.

Responsibilities

Supervise the review of all digital banking income lines using CAAT tools to ensure that all incomes are received accordingly.
Review adequacy of existing control to give reasonable assurance that all possible income leakages are blocked.
Prepare activity report for the Group Head, Internal Audit and any other assigned functions
Design audit work plan for Preliminary internal control review to determine the strength of the Internal Control
Assist in the development and revision/update of the annual IT audit strategy and work plan in conjunction with the Head, Corporate Audit and Compliance
Participate and supervise the process reviews/redesigns as well as systems upgrade/implementation efforts to ensure that appropriate system controls considerations are effectively taken on board and implemented
Monitor adequacy of security and control built into the bank’s IT architecture
Ensure periodic review of actual expense against budgets and resolve expense mis-alignment
Review the procurement process of e-banking infrastructure to ensure that they are in line with procurement policy of the bank.
Review and ensure clear roles, responsibilities, segregation of duties and succession planning for the various levels of IT & E-banking staff.

Qualifications

Minimum of a Bachelor’s Degree in Computer Science / Engineering / Accounting or any other Numerate discipline.
Relevant professional certification e.g. CISA, ACA, ACCA, CIMA, CISSP and MBA etc. will be an added advantage.
5-8 years related experience.
Our ideal candidate must have knowledge of auditing in a financial service industry. Must have good investigative skills, analytical skills, pay attention to details, have good communication skills (written & oral).

Knowledge & Skills Required:

Banking operations, policies and procedures
Interpersonal skills and communication skills (written and oral)
IT proficiency
Integrity
Good investigative skills
Good numerate and analytical skill.
Structured query language (SQL Navigator)
Audit command language (ACL)
Unix operating systems
Business objects (BO)
FTP – file transfer protocol
Microsoft office tools

Interested and qualified candidates should:
Click here to apply

Application Deadline 22nd July, 2022.

Job Title: Senior Software Engineer

Location: Lagos
Job Type: Permanent

Job Objective(s)

To provide managerial support to various development processes and teams, designing and building scalable and robust solutions in large web application deployments.

Responsibilities

Develop and implement IT standards and procedures to aid in the development of high-quality software.
Ensure that members within the team understand and follow existing IT standards.
Encourage full participation of team members within their defined roles and responsibilities.
Ensure that the iterative development process is properly focused and controlled.
Ensure that projects are accurately estimated and delivered to schedule.
Monitor progress on a day-to-day basis for all team activities.
Actively contribute to the process of continual improvement, with regard to self, team and systems.
Ensure policies on business continuity are strictly adhered to
Ensure proper documentation and source code management and also easy retrieval when required.
Ensure proper handover of developed software to support team for deployment and production support.
Must be on top of technology stack and learn the latest developments and techniques, as well as broader industry-wide trends.
Drive and sponsor innovation in the teamwork.
Build team spirit and desire to experiment and try new things and unconventional solutions.
Build creative solutions adopting cutting edge technologies.
Manage and drive third-level support with teams.
Provide support to third parties solutions onboarding and management
Drive good work culture, team responsiveness and healthy work balance.
Facilitate team education & knowledge transfer by training and knowledge sharing sessions.
Imbibe emotional intelligence skills and adequately apply them where necessary.
Drive interview and selection process and recommend suitably qualified candidates for consideration and final appointment by the authorised official.

Qualifications

A Bachelor’s Degree in a STEM-related field
A Master’s Degree will be an added advantage
Minimum of 7 years of related experience.

Knowledge & Skills Required:

Possess a good knowledge of design patterns, solution/service-oriented architecture, API management and micro-services architecture.
Possess a good knowledge of diverse development domains – languages, frameworks (ORM, Entity, Hibernate), utility and development environments.
Possess a good knowledge of continuous integration and deployment.
Good knowledge of solution risk assessment, security considerations, authentication and authorization best practices.
Good knowledge of project management, work breakdown structure, execution, reporting and project governance.
Ability to implement long-term and short-term technology plans, budgets and programs that support and align with the strategic objectives and the goals of the business lines, while maximizing the mix of in-house versus outsourced solutions and vendors.

What We Expect From You:

High degree of professional ethics, integrity and responsibility.
Highly organised, proactive, ability to work independently and take ownership of tasks assigned.
Team player with the ability to work under pressure and ability to work with a wide variety of people and maintain an excellent business relationship.
High sense of confidentiality and discreteness.

Candidate’s Profile:

Our ideal candidate must have established work experience managing development processes and teams end to end, and has a good working knowledge of design patterns, solution / service-oriented architecture, API management and micro-services architecture.
Has extensive knowledge of Software Development Lifecycle (SDLC), experience in designing and building scalable and robust solutions in large web application deployments, a leader, collaborator and highly resourceful.

Interested and qualified candidates should:
Click here to apply

Application Deadline 22nd July, 2022.

Job Title: Graphics Designer

Location: Lagos (Head Office)
Job Type: Permanent

Job Objective(s)

Deliver high-quality graphic designs that reflect the brand’s product and services.

Responsibilities

Design brochures, logos, covers, annual reports, advertisements, and other communication materials.
Create a variety of high-quality artworks to promote the brand’s products and services across different platforms (including print, social, web, and mobile).
Perform retouching and manipulation of images.
Create assets for branding and merchandise.
Interpret creative direction and adapt points from creative briefs into graphic design.
Work closely with product marketers and designers to brainstorm ideas, create concepts, and develop designs.
Develop concepts and creative look and feel for the brand’s products and services.
Determine size and arrangement of copy and illustrative material, as well as font style, size, and other elements.

Qualifications

Minimum of a Bachelor’s Degree.
Minimum relevant experience; 2 – 3 years.

Candidates Profile;

Our ideal candidate can apply visual effects and other techniques to create high-quality graphic designs for the brand’s products and services across various platforms such as the web, television, social media, and others.

Knowledge & Skills Required:

Strong technical skills and proven ability to use a variety of graphic and motion design software such as Photoshop, Premiere Pro, 2D/3D animation, and others.
Video editing skills for a variety of platforms (web, mobile, video, and others).
Graphic design skills and storyboard creation.
Creative thinking, directing, and implementing skills.

Interested and qualified candidates should:
Click here to apply

Application Deadline 22nd July, 2022.

Job Title: Digital Media Partner

Location: Lagos, Nigeria

Job Description

Our ideal candidate must be social media savvy.
Responsible for increasing social media followership on all social media platforms.

Responsibilities

Develop the UBA Group social media strategy, structure, and execute procedural guideline/flow process.
Plan and implement the marketing of the UBA products, services, and channels using social media marketing tools.
Research, develop and create content and the strategies to be executed on UBA social media, especially Twitter and Facebook.
Develop and execute campaigns to promote the UBA brand across Africa.
Manage and engage with internal and external social media advocates and influencers to push content on the bank aggressively.
Execute social media policy and communications plan that guide crisis engagement.
Utilize analytics and comparison over key performance indicators to ensure social media content performs as expected.
Research and execute social media trends relevant to the UBA’s marketing activities.
Monitor and report on notable mentions about the bank, staff, and key individuals on Facebook and Twitter.

Qualifications

Bachelor’s Degree in any field.
Minimum of 2 years of related experience.

Knowledge and Skills Required:

Analytics skills
Swift knowledge
Interpersonal and communication skills
Teamwork spirit
Knowledge of all products and services of the bank

Interested and qualified candidates should:
Click here to apply

Application Deadline 22nd July, 2022.

Job Title: UBA Foundation & Evaluation Officer

Location: Head Office, Nigeria
Employment Type: Permanent

Job Objective(s)

To manage & promote the UBA Foundation.

Responsibilities

Implement the execution of key UBA Foundation initiatives (Read Africa, National Essay Competition etc.) including all required logistics and PR.
Work with individuals and organizations to ensure that all projects are executed within the approved budget and specified time.
Oversee communications and design for the Foundation’s programs e.g. invitations, announcements, newspaper publications etc.
Liaising with government agencies and individuals on behalf of the Foundation.
Manage digital media platforms of the UBA Foundation
Create new initiatives that are in line with the Foundations mission.
Manage all CSR related information for the website and all other publications.

Qualifications

Bachelor’s Degree in a related field.
CSR or related certification is an added advantage.
3-4 years of related experience.

Candidate’s Profile:

Our ideal candidate must have knowledge of CSR or sustainability role.
Must have knowledge of impact evaluation & intelligent accountability.
Must be smart, enterprising, have a positive attitude and be a team player.

Knowledge & Skills Required:

Have basic knowledge of supporting the various operating system in use in the bank
Be conversant with all digital media platforms.
Good understanding of endpoint security.
Ability to develop and promote team spirit.

Interested and qualified candidates should:
Click here to apply

Application Deadline 22nd July, 2022.

Job Title: Team Member, Revenue Assurance

Location: Lagos
Job Type: Permanent

Responsibilities

Perform a monthly review of interest income and fees and commission lines to ascertain the completeness and accuracy of recognized income.
Ensure proper mapping of all asset lines to corresponding income lines and unbundling of P&L accounts where necessary.
Ensure the integrity of revenue related system-generated entries and GL accounts.
Ensure the automation of all manually recognized income to reduce human errors.
Proactively engage process owners to identify manual processes and automate them using ACL.
Timely and high-quality delivery on other assignments /tasks assigned by supervisor, including support towards interim/annual audits.

Qualifications

Bachelor’s Degree in Computer Science or any Mathematical related field.
Masters’ Degree or a professional qualification will be an advantage.
3-5 years of related experience.

Knowledge and Skills Required:

Extensive business knowledge of basic income and expense lines
Good coding skills (ACL, SQL, PYTHON)
Excellent analytical ability
Critical thinking and scripting skills
Excellent communication skills.
Excellent analytical skills.
Project management.
Good Understanding of the Nigerian Banking Industry.
Knowledge of CBN’s policies and the business environment

Candidate’s Profile:

Our ideal candidate must have extensive business knowledge of basic income and expense lines. Must have excellent analytical skills, pay attention to details, and good communication skills.

Interested and qualified candidates should:
Click here to apply

Application Deadline 22nd July, 2022.

Job Title: Team Member, Financial Reporting

Location: Lagos
Job Type: Permanent

Job Objective(s)

To ensure timely and accurate reporting of bank and group financial performance and position as well as production of forward-looking financial statements, with transparent and adequate disclosures in line with IFRS and to implement the visions of financial control in UBA.

Responsibilities

Preparation of accounting entries into the GL for PPE transfers, disposals and additions.
Drive timely submission of proofs of WIP accounts (including BP accounts), as well as their age analyses.
Preparation of detailed disposal schedule for intangible assets to agree with the intangible assets movement schedule and register as well as the GL Quarterly preparation of movement schedules for list of other assets’ accounts and provision as assigned under proofs of accounts.
Test other assets as assigned for impairment and where impaired, raise impairment entries.
Daily variance analysis of all NEA-related P&L lines with a view to ensuring timely (i.e., daily/weekly) resolution of key findings and monthly generation of variance analysis reports.
Work with a bank-approved consultant, coordinate the annual assessment exercise conducted by the Federal Ministry of Industry, Trade & Investment leading to the issuance of a certificate of acceptance of capital expenditure to the Bank by the Industrial Inspectorate Department of the ministry.
GL MAINTENANCE
GL account creation
GL account closure
GL account restriction – PND, PNC, total freeze & systems-only
Placeholder creation for product schemes
GL modification
GL account tach bashing
GL sub-head creation
Provide all required financial statements’ disclosures as they relate to NEA classes as assigned under proofs of accounts

Qualifications

First Degree in any field
Masters’ Degree or a professional qualification will be an advantage
3-5 years’ experience in finance and cost management in the banking industry.

Knowledge and Skills Required:

Extensive knowledge of the bank’s policies and procedures
Accounting principles
Excellent interpretation of business needs into operational requirements.
Good understanding of the Nigerian Banking Industry.
International Financial Reporting Standards (IFRS)
Knowledge of CBN’s policies and the business environment
Bank policies and procedures
Accounting policies and standards
Microsoft office skills (word, excel, outlook)
Interpersonal and communications skills.
Integrity and confidentiality

Candidate’s Profile:

Our ideal candidate must have knowledge of International Financial Reporting Standards (IFRS) and minimum of 3 years experience in finance and cost management in the banking industry.

Interested and qualified candidates should:
Click here to apply

Application Deadline 22nd July, 2022.

Job Title: Team Member, Retail Internet Banking Services

Location: Lagos, Nigeria
Job Type: Permanent

Job Objective(s)

To provide technical support for the Bank’s retail internet banking.

Responsibilities

Develop policies and procedures for electronic banking processes to ensure compliance with established standards and regulations.
Responsible for the bank’s cash management online products and services.
Assist with the design and development of new online banking products
Provide exceptional customer service and support of our Electronic Banking products and services.
Provide support to consumers and business customers as well as retail department.
Process, verify and reconcile the electronic banking transactions to ensure accuracy and adherence to policies, procedures and bank regulations.
Oversee all electronic banking activities.

Qualifications

Bachelor’s Degree in any field, STEM courses preferably
Minimum of 2 years related experience.

Candidate’s Profile:

Our ideal candidate must have knowledge of supporting internet banking applications, oversee electronic banking activities and able to reconcile electronic banking transactions.

Knowledge & Skills Required:

Proficient in programming languages of SQL and basics of PLSQL, Python
Good knowledge of some data mining skills and the meaning of ETL (Extract, Transform and Load) with some practical experience.
Understanding on the use of some Business Intelligence and Dashboard tools like Power BI, Tableau
Microsoft Certification
Analytics skills
Swift Knowledge
Interpersonal and Communication skills.

Interested and qualified candidates should:
Click here to apply

Application Deadline 22nd July, 2022.

What We Expect From You:

High degree of professional ethics, integrity and responsibility.
Highly organised, proactive, ability to work independently and take ownership of tasks assigned.
Team player with the ability to work under pressure and ability to work with a wide variety of people and maintain an excellent business relationship.
High sense of confidentiality and discreteness.

What You Should Expect From Us:

Our corporate culture is defined by our core values. We do not just train our people to be the best in the job, we also offer encouragement, recognition, and rewards.
Whatever level you are at in your career, we offer plenty of opportunities and support to build a rewarding career at UBA.
Here in UBA, our employees are our greatest assets and so we built a recognition and reward system that boosts productivity and enhances staff retention, instituting a culture of meritocracy.

Job Recruitment at United Bank for Africa Plc (UBA)

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