Capital Luxury is a holding company with many subsidiaries into Real Estate, Automobiles, Logistics, Transit and Hospitality.
We are recruiting to fill the position below:
Job Title: Ticketer / Customer Service Representative
Locations: Abuja (FCT), Uyo – Akwa Ibom and Lagos
- Ability to make accurate bookings for customers
- Calculate expenses, write and sell ticket to passengers.
- Provide good customer service.
- Rebook tickets and other arrangements.
- Check and validate all passenger payments for tickets/luggage and issue boarding pass.
- Ensure proper documentation and prompt treatment/handling of all customer tickets inquiries.
- Ensure proper and up to date documentation of all customer payments and reconcile with the Finance team.
- Ensure all customer cargo are properly tagged for safety and security purposes.
- Handle boarding announcements and communication of other exceptions promptly to all passengers.
- Ensure feedback is communicated to customers within agreed and set timelines.
- Ensure high standard in all customer correspondences, engaging customers with the highest level of professionalism, ensuring error free and well-informed interactions.
- Liaise/follow up with the relevant units to ensure requests and complaints are treated within agreed timelines.
- Candidates should possess a Bachelor’s Degree / HND in relevant fields with 2 – 3 years work experience.
Deadline: 12th July, 2022.
Method of Application
Interested and qualified candidates should send their CV to: firstname.lastname@example.org using the Job Title and Location as the subject of the email.