Office Administrator – Service Back at Roche Nigeria

Roche – At Roche, 94,000 people across 100 countries are pushing back the frontiers of healthcare. Working together, we’ve become one of the world’s leading research-focused healthcare groups. Our success is built on innovation, curiosity, and diversity.

We are recruiting to fill the position below:

Job Title: Office Administrator – Service Back

Job ID: 202205-121830
Location: Lagos, Nigeria
Employment type: Fixed Term Contract
Category: Business Services & Support

 The Position

  • Our office in Lagos is seeking a seasoned Administrator for a Service Back-Office Administration role on a 1 Year fixed term contract.
  • The successful applicant will be required to assist in the clean-up, maintenance and management of spare parts, service activities, customers and instrument data.
  • There will be emphasis on maintaining asset databases and generating actionable reports from time to time.
  • A candidate with experience in the Diagnostics industry would have a distinct advantage.

Key Responsibilities
Instrument Life Cycle Management:

  • Track and record the location and status of instruments and assets at all times
  • Maintain an up-to-date record of post-sale movements of instruments including warehousing, installation, de-installation, transfers, re-installation and end-of-life management
  • Provide periodic report on all aspects of the install base, including installation and de-installations, repairs, preventative maintenance, etc.

Service Team Accountability:

  • Collaborate with relevant service team members, including external business partners, to ensure that up-to-date information about instruments and service activities are captured correctly and on time.
  • Provide data-driven insights and prompts to in-field colleagues on trends and action points to promote timely and responsive customer service.

Information & Data Management:

  • Record new instruments and customers information into the CRM, ensuring that such data are accurate and reliable.
  • Update existing instrument database to reflect current realities of the install base.
  • Update customer data including correct location address and contact details and ensuring correct linking of instruments to customers.

SHE & Compliance:

  • Comply with SHE rules, standards, regulations set out by Group SHE as well as local affiliates.
  • Participate and complete all assigned SHE training.
  • Maintain confidentiality at all times regarding instrument and customer information.

Qualifications & Experience

  • Degree in Business Administration and other related disciplines.
  • At least 2 years high level administrative or experience in a similar global corporate company.
  • Two years of experience in SAP/CRM especially Salesforce would be advantageous.
  • Experience providing back office support to in-field colleagues will be a distinct advantage.

Skills & Abilities:

  • Resource management
  • Customer services and care
  • Accuracy and attention to detail
  • Action orientation
  • Communication (verbal and written)
  • Planning, organising and prioritising
  • Self-management and maturity
  • Situational responsiveness

How to Apply
Interested and qualified candidates should:
Click here to apply online


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