The Workplace Centre Limited (TWPC) is a world-class skills development, ICT and HR Consulting Firm that adds significant value to its clients and society at large.
We are recruiting to fill the position below:
Job Title: Sales & Customer Services Officer
Location: Lekki & Ikeja, Lagos
Employment Type: Full Time / Permanent
- Generating leads.
- Meeting or exceeding sales goals.
- Negotiating all contracts with prospective clients.
- Helping determine pricing schedules for quotes, promotions, and negotiations.
- Preparing weekly and monthly reports.
- Giving sales presentations to a range of prospective clients.
- Coordinating sales efforts with marketing programs.
- Understanding and promoting company programs.
- Obtaining deposits and balance of payment from clients.
- Preparing and submitting sales contracts for orders.
- Visiting clients and potential clients to evaluate needs or promote products and services.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
- Processing orders, forms, applications, and requests.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- First Degree (B.Sc./ HND) in Marketing, Communication, Business Administration or related discipline
- 3-5 years post-qualification experience in a similar role.
- Excellent understanding of marketing tools & techniques across the different communication channels
- Hands-on experience in leading a team
- Analytical and problem-solving skills.
- Excellent oral and written communication skills
- Good report writing and presentation skills
- Judgment and decision-making ability.
Deadline: 30th September, 2022.
Method of Application
Interested and qualified candidates should send their CV to: email@example.com using the Job Title and Location as the subject of the email.