Complaints & Dispute Resolution Officer at Nigerian Exchange Group (NGX Group)

NGX Regulation Limited (NGX RegCo) is a subsidiary of Nigerian Exchange Group Plc. (NGX Group Plc.) and a Self-Regulatory Organisation (SRO) registered by the Securities and Exchange Commission (SEC) to provide regulatory services in the Nigerian capital market.

We are recruiting to fill the position below:

Job Title: Complaints & Dispute Resolution Officer

Location: Lagos
Employment Type: Full-time

Job Summary

  • The Complaints & Dispute Resolution Officer is required to have a thorough understanding of Nigerian Capital Market rules and regulations, dispute resolution and case management, company secretarial services as well as a strong Legal background, including stellar academic credentials.


  • Resolve investor complaints in line with Security & Exchange Commission (SEC) rules relating to Complaints Management Framework of the Nigerian Capital Market and the NGX Regulations Rules and Regulations governing Trading License Holders.
  • Prepare correspondences, reports, presentations, notices and other applications for resolution of investors’ complaints.
  • Develop strategies for amicable resolution of all complaints/disputes.
  • Prepare legal opinions for all complaints that are referred to the All Parties Secretariat.
  • Draft, review and interpret rules and regulations governing Dealing Member Firms and other relevant Capital Market rules.
  • Prepare case summaries for all complaints before escalation to the Investigation Panel.
  • Draft minutes of All Parties Meetings, Compliance Officers’ Committee meetings, forums and other meetings as may be assigned.

Person Specification & Required Qualification(s)

  • A Law Degree with 3 – 5 years relevant’ post NYSC experience.
  • Strong understanding of Securities laws and a good understanding of laws affecting the Capital Markets, NGX rules, SEC rules, ISA and CAMA.
  • Must be able to build strong partnerships with businesses and staff members.
  • Communicate to a wide variety of audiences in clear, understandable language.
  • Experience in research, analysis, collection/collation, interpretation and presentation of data; developing standards and ad hoc reports, templates etc.
  • Ability to own complex initiatives.
  • Strong analytical skills.

Method of Application
Interested and qualified candidates should send their updated Resume to: using “NGX REGCO Recruitment – Complaints & Dispute Resolution Officer” as the subject of the email.

Note: We would be delighted to have further discussions with you.


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