Customer Service Agent at LifeBank

LifeBank is a healthcare technology and logistics company based in Lagos, Nigeria. It is a health startup that facilitates the transmission of blood from labs across the country to patients and doctors in hospitals. It was founded in 2016 by Temie Giwa-Tubosun.

We are recruiting to fill the position below:


Job Title: Customer Service Agent

Location: Lagos
Employment Type: Full-time

Job Description

  • The CSA will be responsible for promoting LifeBank, by resolving clients issues professionally and managing large amounts of incoming calls
  • He/She will work to grow the company’s client base, foster client relationships for LifeBank’s products and services.
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Meet personal/customer service team sales targets and call handling quotas
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
  • Manage large amounts of incoming phone calls
  • Generate sales leads
  • Identify and assess customers’ needs to achieve satisfaction


  • B.Sc or Higher Diploma in Social Science related course, Public Relations and Communication or any related discipline.
  • 3 – 5 years work experience.

N70,000 monthly


How to Apply
Interested and qualified candidates should send their CV to: using the Job Title as the subject of the mail.

Note: Only qualified candidates residingin Lagos will be shortlisted

Application Deadline  21st April, 2023.


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