Field Collections Officer (Abuja) at FairMoney Nigeria

FairMoney is building the leading mobile bank for emerging markets. We started with a digital microcredit application on Android, and currently roll out additional financial services (current account, savings, debit card) while expanding the product to Western Africa and South-East Asia.

We are recruiting to fill the position below:

Job Title: Field Collections Officer

Location: Abuja
Employment Type: Full Time
Department: Operations

Job Description

  • As a Field Collections Officer, you will play a crucial role in ensuring the timely collection of loan repayments.
  • Your primary responsibilities include monitoring and rehabilitating accounts in arrears through the effective deployment of standard collections and recovery practices within the legal framework.
  • Handling customer objections and complaints professionally, and collaborating with relevant departments for swift issue resolution will be integral to your role.

Roles and Responsibilities
As a Field Collections Officer at FairMoney, your key responsibilities will include, but are not limited to:

  • Conduct regular field visits to engage with defaulting customers(Agents and merchants), utilizing telephone, emails, and other legal means to demand payments on overdue accounts.
  • Maintain a detailed daily activity log, tracking metrics such as the number of calls, right-party contacts, promises to pay, and fulfilled promises to pay.
  • Verify information on overdue arrears and initiate daily follow-up calls to address outstanding issues.
  • Negotiate and establish effective payment plans and settlements to prevent accounts from further delinquency.
  • Track payments by diligently following up on pending promises and ensuring timely resolution.

To excel in this role, you should meet the following criteria:

  • University Degree in any related field.
  • Minimum of 1+ years of experience in consumer loans operations and merchants, directly handling delinquent clients and resolving problem situations.
  • Proficiency in Microsoft Excel.
  • High self-motivation with strong interpersonal skills.
  • Excellent verbal and written communication skills.
  • Strong analytical and problem-solving skills.


  • Private Health Insurance
  • Pension Plan
  • Training & Development
  • Performance Bonus.


How to Apply
Interested and qualified candidates should:
Click here to apply online


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