Workforce Group – Our client, a leading Commercial Bank is currently recruiting suitable and qualified candidates for the position below:
Job Title: Call Center Agent
Location: Lagos
Company: Foremost Commercial Bank
Summary
- We are currently recruiting Contact Center Agents for a reputable bank. H/She will be the liaison between the bank and its current and potential customers.
- H/She will be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior.
Requirements
- HND / BSc. in any discipline.
- Must not be more than 27 years old.
- Excellent spoken English with impressive interpersonal skills.
- Fluency in local languages
- Must be resident in Lagos.
Job Responsibilities
- Managing large amounts of inbound and outbound calls in a timely manner.
- Following call center “scripts” when handling different topics.
- Identifying customers’ needs, clarify information, research every issue and providing solutions.
- Meet personal/team qualitative and quantitative targets.
- Seize opportunities to up sell products when they arise.
Remuneration
- Attractive Basic pay
- Other Benefits: Pension plus HMO.
Deadline: 27th January, 2020.
How to Apply
Interested and qualified candidates should:
Click here to apply online
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