Trapezium Group, a company that is into business consulting and sales of agro ailled products, is recruiting to fill the position below:
Job Title: Customer Service Representative
Location: Lagos
Employment Type: Full-time
Responsibilities
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
- Processing orders, forms, applications, and requests.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Managing a team of junior customer service representatives.
- Ensure customer satisfaction and provide professional customer support.
Requirements
- S.S.C.E, G.C.E, N.E.C.O or O.N.D / H.N.D.
- Ability to stay calm when customers are stressed or upset.
- Comfortable using computers.
- Must be willing to learn & work with a team.
Salary
N65,000 – N75,000 / month.
Deadline: 31st December, 2022.
Method of Application
Interested and qualified candidates should send their CV to: grouptrapezium@gmail.com using the Job Title as the subject of the mail.
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