Customer Service Executive at ABC Transport Plc

ABC Transport Plc commenced operation in road passenger transportation on February 13, 1993 as an off-shoot of Rapido Ventures with a view to running a modern road transportation system in Nigeria.

We are recruiting to fill the position below:

 

Job Title: Customer Service Executive

Location: Lagos
Department: Operations
Unit:  Customer Service

Job Summary / Objective

  • The staff will be responsible for attending to customers’ requests and inquiries, resolving customers complaints and generally serve as a face between the company and its customers.

Responsibilities

  • Technical Core Skills
  • Attending to terminal cargo enquires, objections and complaints
  • Drafting daily and monthly report on major customer’s enquiries, complaints, and objections, and suggestions. ( Tabular report format)
  • Carryout quick response to customer enquiries and complaints ranging from: Damaged shipment, missing shipments and delayed shipments. Keep all units concerned informed about any the identified issues listed.
  • Respond to sales enquiries and forward report of sales enquiries to the Customer Service Supervisor for follow up.
  • Respond to RFI and RFQ including filed assessment request and forward report to Customer Service Supervisor for further action.
  • 100% compliance with cargo SOP.
  • Ability to work with CARGO SIMPLY software.
  • Weekly/ monthly report on number of customers attended.
  • Maintain customer data base.
  • Ensure cargo operations are carried out with full compliance with regulatory standards.

Key Performance Indicators

  • Ensure customers complaints are resolved within 48hrs
  • 100% accuracy of timely responses for all online queries and enquires
  • 100% monitoring of compliance of operation at various terminals
  • Timely preparation of all reports weekly and monthly.

Requirements

  • HND / B.Sc in any  discipline with a minimum of 2nd class honours.
  • MUST have completed NYSC programme.
  • 3 – 5 years relevant work experience.

Competencies / Skills:
Management / Behavioural Skills:

  • Management/Behavioural Skills
  • Professionalism – Always demonstrates highest level of ethics and compliance with regulations  and policies while possessing the right skills and competency for the task
  • Accountability -Demonstrates the state of being accountable by holding others accountable and also showing ownership and responsibility for assigned tasks and company property
  • Discipline – Maintains highest ethical and moral standards while presenting a well groomed professional personal appearance
  • Team Work – Commits to the culture of mutual accountability that promotes performance based values, to drive audacious targets in a fair equitable and inclusive work environment
  • Result Orientation- fiercely focused on business goals and achieves set targets and tasks in record time
  • Strong problem solving skills.
  • Outstanding – Consistently delivers superior results and embodies an exemplary conduct and behaviour
  • Efficiency-  Always completes assigned tasks in a timely manner in a safe environment compliant with regulatory standards
  • Aggressiveness – Vigorously and passionately follows up and follow through to ensure that set objectives are achieved in record time
  • Integrity – Maintains high level of probity and will do the right thing at whatever cost

Technology Skills:

  • Database Management/ Analytics skills
  • Use of Physical Internet
  • Cargo Simply Software
  • Electronic Mail
  • Telephone
  • Computer
  • Face-to-Face Discussions
  • Contact With Others
  • Work With Work Group or Team.
  • Proficiency in use of relevant Technology and software for inventory management, operational logistics and supply chain management and tracking
  • Equipment/Technology:
  • Personal Computer,
  • Work Context

Salary
N50,000 – N100,000 Monthly.

 

How to Apply
Interested and qualified candidates should send their CV to: recruitment7010@gmail.com using the Job Title as the subject of the email

Application Deadline  15th March, 2023.


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