At the heart of MoneyGram is a mission to bring loved ones closer. Whether our customers are sending or receiving money our services connect friends, family members and loved ones – no matter where they are in the world.
In 2013, expatriates remitted nearly $550 billion dollars to developing countries. These funds allow families to purchase life’s essentials.
The MoneyGram Foundation focuses solely on helping children around the world gain better access to educational facilities and learning resources. The foundation has directly impacted more than 60,000 children in 19 countries.
Other efforts include comprehensive scam awareness programs aimed at preventing and stopping fraud and to prevent money laundering while also ensuring conformity with government rules and regulations.
But while we work to use our products, knowledge and skills to shape the future of the funds transfer business for the better, our priority is always to stand by our motto, “MoneyGram. Bringing You CloserTM.”
In 2013, expatriates remitted nearly $550 billion dollars to developing countries. These funds allow families to purchase life’s essentials.
The MoneyGram Foundation focuses solely on helping children around the world gain better access to educational facilities and learning resources. The foundation has directly impacted more than 60,000 children in 19 countries.
Other efforts include comprehensive scam awareness programs aimed at preventing and stopping fraud and to prevent money laundering while also ensuring conformity with government rules and regulations.
But while we work to use our products, knowledge and skills to shape the future of the funds transfer business for the better, our priority is always to stand by our motto, “MoneyGram. Bringing You CloserTM.”
Job Title: Account Manager
Job Description
The Account Manager is responsible for developing and growing the business relationship within MoneyGram’s Key Partnerships. This will include communicating with several key contacts within multiple departments of each assigned Agent. The position is responsible for forecasting and growing all products to maximize volume within each assigned Agent and will work with the Director in negotiating existing and new agent contracts and up selling new product lines. The Account Manager II is the primary contact within MoneyGram to manage day to day activities and in developing long term strategies to increase volume. The Account Manager is also responsible for leading cross organizational departments to ensure quality end-to-end servicing, training and installation of new products, and ramp up of volume to meet projected forecasts. This position will serve as a Project Manager to lead key initiatives and to ensure objectives and timelines are achieved with respect to our Agents.
Primary Responsibilities
- Manages day-to-day communications and operations within multiple departments.
- Accountable for all internal activities and external strategies within the assigned agents.
- Ensures daily communication and support is achieved for each assigned agent.
- Builds long term relationships with our assigned agents.
- Identifies areas of growth within respective agents.
- Analyzes agent volume and corridor data.
- Understands geographic impact of agent locations.
- Develops strategies to capitalize on all identified opportunities to maximize customer revenue contribution.
- Works directly with assigned Marketing Manager to develop mutually agreed marketing plans for each agent that maximizes the impact of the allocated marketing budget.
- Communicates new business processes or changes to existing processes.
- Provides communication on new product functionality and/or software roadmaps and enhancements.
- Manages daily and long term agent issues and concerns.
- Brings together appropriate resources to resolve issues before they impact transaction volume and revenue.
- Participates with internal training programs & meetings on new processes as they impact our business and agents. This includes ongoing individual training to enhance personal skills and career development.
- Prepares and presents agent business reviews.
- Coordinates information to support objectives for each business review.
- Understands the audience and presents information that will be pertinent to their needs and/or will support a case to influence business decisions.
- Serves as Project Manager for the rollout of all new products and equipment to new or existing agents.
- Performs other duties as assigned.
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