Hilton Worldwide is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton Worldwide has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton Worldwide is dedicated to continuing its tradition of providing exceptional guest experiences across its 13 global brands, which include Hilton Hotels & Resorts, Waldorf Astoria Hotels & Resorts, Conrad Hotels & Resorts, Canopy by Hilton, Curio A Collection by Hilton, DoubleTree by Hilton, Embassy Suites by Hilton, Hilton Garden Inn, Hampton Hotels, Tru by Hilton, Homewood Suites by Hilton, Home2 Suites by Hilton and Hilton Grand Vacations. The company also manages the world-class guest reward program Hilton HHonors®.
Job ID: HOT04WG1
Location: Ikeja, Lagos
Job Summary
A Stewarding Supervisor is responsible for supervising the Kitchen Stewards to deliver an excellent Guest and Member experience while supporting the overall Back of House operations.
What will I be doing?
As a Stewarding Supervisor, you are responsible for supervising the Kitchen Stewards and supporting the Back of House team to deliver an excellent Guest and Member experience. A Stewarding Supervisor will also be required to coordinate other kitchen responsibilities, make certain Back of House areas are maintained, and ensure that health and safety are top priorities. Specifically, you will be responsible for performing the following tasks to the highest standards:
Supervise the Kitchen Stewards ensuring high standards
Support the Back of House Team in training and development
Coordinate the daily pot-wash and dish wash responsibilities
Ensure Back of House areas are maintained to the highest cleanliness standards and cleaning schedules are followed and completed
Observe COSHH guidelines when handling hazardous substances and comply with all aspects of Health and Safety requirements
Report faults, misused or damaged equipment issues to the Back of House Manager, Head Chef, and/or Maintenance Manager
Ensure the correct PPE is in place and guidelines are adhered to
Ensure machinery is operated properly, efficiently, safely and in accordance with the Hilton Hotel Health and Safety Manual
Assist in the location, movement and storage of operational equipment
Assist in the stock take of equipment and other items as required
Ensure team members adhere to all Health and Safety and Hygiene Regulations
Carry out any other reasonable task set by the Hotel’s Management.
What are we looking for?
A Stewarding Supervisor serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
Good communication skills
Ability to work under pressure
Ability to work on their own or in teams
Flexibility to respond to a range of various work situations.
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
Previous experience in a similar role
Previous experience of supervisory role.
How to Apply
Job Summary
A Food and Beverage Manager is responsible for managing operations of all Food and Beverage outlets to deliver an excellent Guest and Member experience while training staff and working within budgeted guidelines.
What will I be Doing?
As a Food and Beverage Manager, you are responsible for managing operations of all Food and Beverage outlets to deliver an excellent Guest and Member experience.
A Food and Beverage Manager will also be required to manage, train, and develop team members and work within all budgeted guidelines.
Specifically, you will be responsible for performing the following tasks to the highest standards:
Manage all Food and Beverage Outlet operations
Maintain exceptional levels of customer service
Ensure compliance of brand standards
Recruit, manage, train and develop the Food and Beverage team
Manage guest queries in a timely and efficient manner
Work within budgeted guidelines in relation to Food, Liquor Costs and Payroll
Set departmental targets and objectives, work schedules, budgets, and policies and procedures
Develop menus with other members of Food and Beverage team
Accountable for monthly stock takes
Incentivise team members to maximize sales and revenue
Carry out annual and mid-year appraisals with Managers under your responsibility
Evaluate guest satisfaction levels with a focus on continuous improvement
Ensure communication meetings are conducted and post-meeting minutes generated
Be environmentally aware
Assist other departments wherever necessary and maintain good working relationships
Comply with hotel security, fire regulations and all health and safety legislation
Requirements
What are we looking for?
A Food and Beverage Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members.
To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
Management and/or supervisory Food and Beverage experience
Able to meet financial targets
Ability to comply with all Food and Beverage brand standards
Ability to work under pressure
Excellent grooming standards
Willingness to develop team members and self
Flexibility to respond to a range of different work situations
Ability to work on your own or in teams
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
Degree in relevant area
Passion for delivering exceptional levels of guest service
How to Apply
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