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General Recruitment / Consulting

Call Centre Representative Recruitment in Nigeria at E-commerce company

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Global Profilers is a Recruitment & HR Services firm specialized in recruitment in Africa; we are
currently looking for a Call Centre Representative for our client, an E-commerce company to fill the position below:


Job Title: Call Centre Representative

Job Ref: 442
Location: Lagos/Nigeria
Category: Legal, Customer Services
Sector: Services

Job Summary
The Call Centre Representative will be responsible for serving the customers by determining requirements; answering inquiries; resolving problems; fulfilling requests and maintaining database

Job Qualification and Experience

Experience/Qualifications:

    Minimum of 1 (one) year work experience in customer service.
    Conversant with e-commerce.
    Possess online buying experience & be familiar with USA & UK sites.
    Excellent communication skills.
    Target driven and proactive.

Job Responsibilities

    Answering inquiries by clarifying desired information, researching, locating and providing information
    Fulfils requests by clarifying desired information; completing transactions and forwarding requests.
    Maintains call center database by entering information.
    Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions and escalating unresolved problems.

Expectations/Skills:

    Must be a good team player, must be innovative and proactive
    Must be customer service oriented
    Technology savvy
    Good people skill with ability to communicate effectively.


How to Apply

Click here to apply online



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