Call Centre Representative Recruitment in Nigeria at E-commerce company
Global Profilers is a Recruitment & HR Services firm specialized in recruitment in Africa; we are
currently looking for a Call Centre Representative for our client, an E-commerce company to fill the position below:
Job Title: Call Centre Representative
Job Ref: 442
Category: Legal, Customer Services
The Call Centre Representative will be responsible for serving the customers by determining requirements; answering inquiries; resolving problems; fulfilling requests and maintaining database
Job Qualification and Experience
Minimum of 1 (one) year work experience in customer service.
Conversant with e-commerce.
Possess online buying experience & be familiar with USA & UK sites.
Excellent communication skills.
Target driven and proactive.
Answering inquiries by clarifying desired information, researching, locating and providing information
Fulfils requests by clarifying desired information; completing transactions and forwarding requests.
Maintains call center database by entering information.
Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions and escalating unresolved problems.
Must be a good team player, must be innovative and proactive
Must be customer service oriented
Good people skill with ability to communicate effectively.
How to Apply