Citibank Nigeria Limited, the leading global financial services company, provides consumers,
corporations, governments and institutions with a broad range of financial products and services.
We are recruiting to fill the vacant position of:
Job Title: Funds Transfer Processor
Ref No: 15042994
Location: Lagos
Job Category: Operations
Schedule: Full-time
Job Description
Primary Purpose:
Ensuring timely processing of all OTC transactions in the queues daily.
Ensuring that all items on Orbiflow queues are justified to be there and that issues are raised and promptly followed up for resolution.
Responsibility for proper printing and delivery of manager’s checks to the customer service desk.
Ensuring liquidation of Paylink checks is carried out on Checks 32.
Ensuring movement out of unclaimed accounts are done with proper approvals
Ensure established TATs are achieved and improved upon as well as quality of service delivery
Process Certificate of Capital Importation in line with CBN guideline and in-house procedures.
Rendition of weekly uncollected and unissued CCI reports
Rendition of daily and monthly CCI reports to CBN
.
Posting of sundry unclaimed items like:
P and L
Float Sharing
Ensuring that all reports/returns for the unit are prepared daily and timely.
Promptly respond to enquiries by both customers and colleagues alike as part of high quality service delivery.
Active participation and timely delivery of quality reports in respect of :
Monthly Proofs
MCA
Monthly Volume statistics
Ad-hoc Audit
Active participation in any other project as may be assigned from time to time.
Principal Accountabilities
Ensure that checks are delivered through the appropriate payment medium within the expected time frame.
Ensure that adequate control steps are observed whenever transactions are processed. so as to avoid customer dissatisfaction and financial losses.
Provide input and support to Treasury & Trade Solutions staff during new product testing.
Undertake all departmental trainings/meeting (including nomination for external courses)to reinforce understanding of operational guidelines as well as general bank products knowledge development.
Ensure service issues are non-existent or greatly reduced.
Support optimum use of bank asset and work tools as well as time
Ensure on a daily basis that all staled checks are reconciled on flexcube and moved to unclaimed.
Ensuring that customer enquiries received through RM/Citi Services are thoroughly investigated and responded to within reasonable time.
Providing back-up Services to other desk in the unit as necessary for smooth flow of activities in the department.
Collate all the relevant documents required for issuance of CCI. Print the CCI and obtain required signatories and dispatch to customers/RMS/Citi service under acknowledgement.
Business Relationships
Internal:
Customer Services/Citi Service – Daily resolution of customer enquiries.
Technology – provide required support for routine system maintenances, Systems and applications enhancements
Operations Control Units – Submission of monthly proof & resolution of ageing items
Cash Management Unit (TTS) – support new product initiative and processing of all transactions supported by approved product programs.
Cash and Tellers – synergy around draft processing for cash payment/disbursements.
Documentation and Account Services – Issuing drafts for accounts to be closed
Business groups- Obtaining approvals for transactions over relevant accounts. Follow-up on regularization of deferred documentation.
Work Flow support – Resolution of identified issues and implementation of enhancements
External:
Central Bank of Nigeria: Receipt of Circulars/Guidelines and rendition of daily and monthly returns.
NDLEA: Rendering regulatory reports of customer’s transaction within established threshold.
Other banks: Various correspondences, queries and investigations.
Courier Companies: Delivery of collection and clearing items
Qualifications
Knowledge:
B.Sc. degree/first degree
The ideal candidate should have 1-2 years experience.
Skills:
Good interpersonal and communication skills which is required for both internal and external business partners.
Qualitative, numerical and communication
Team player who pays attention to details with a high degree of control and emphasis to quality.
Self-discipline and dedication.
Quick learner
Willing to take on extra duties as may be required.
Strong PC and database management skills.
Good control skills
Good reporting and tracking skills
Attention to details in document review
Good organizational and planning skills required to manage a large number of requests.
Core Competencies:
Appreciation of operational risks involved with transaction processing
Self Motivator and capacity to take on additional tasks and new roles.
Inconsistency in establishment and interpretation of policies and procedures.
Compliance with Citigroup controls, local and international laws.
Ability to handle high-pressure on the job resulting from large volume and unusual tasks, capacity and infrastructure constraints.
How to Apply
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