FMC Technologies, Inc. (NYSE: FTI) is a leading
global provider of technology solutions for the
energy industry. Named
by Forbes® Magazine as one of the World’s Most Innovative Companies in
2013, the Company has approximately 19,500 employees and operates 30
production facilities in 17 countries. FMC Technologies designs,
manufactures and services technologically sophisticated systems and
products such as subsea production and processing systems, surface
wellhead systems, high pressure fluid control equipment, measurement
solutions, and marine loading systems for the oil and gas industry.
We are recruiting to fill the position:
Job Title : IT Support Engineer II
Requisition ID:#51531863
Responsibilities
This role is responsible for overseeing IT related queries for FMC
Nigeria and ensure effective communication between FMC Nigeria and IT
Enterprise operation team
Requirements
Bachelor’s Degree in a related field
Must have 2+ Years IT professional experience. ITIL v3 Foundation certification is an added advantage
Strong knowledge about Workplace services
Excellent customer service orientation and knowledge of applicable best practices, policies, and procedures
Strong Knowledge about IT Service Management and IT support processes
with focus on Service request, Service Catalogue, Incident, Problem,
Asset and Change
Strong Knowledge about how to use and utilize SCCM, Air watch, WebEx,
Video conference, SharePoint, AD, UC, Service Manager, MS office
applications
Strong knowledge about Services delivered by IT Enterprise operation
General good knowledge about IT infrastructure, hardware and software
Good knowledge about Project Management
Very Broad knowledge of IT Systems and IT Solutions
Strong problem Management knowledge and actively perform the role as Problem Analyst
Main Tasks
Provide IT support for FMC Nigeria. Maintain and support IT equipment
in meeting rooms and conference rooms. Support Computers, Printers and
Mobile phones
Maintain, update and track IT Assets according to the defined processes
(Computers, Printers, Monitors, data accessories, Software, Network, and
Server etc.)
Provide training to end users (Induction training, SharePoint, including required adhoc training
Ensure that Support tickets are handled according to defined support concept and support processes
Provide feedback on areas that require further improvement within the department
Provide required information to IT Enterprise Management team and Local Management team in creating AFE documents
Assist the IT Enterprise operation team in daily operation. Ensure that
FMC software and Hardware are used according to external and internal
rules. Oversee Network services related to Nigeria in close operation
with IT enterprise Network team
Provide end user training according to FMC requirements to all supported end users in FMC Nigeria
Prioritize and solve IT Tasks according to Defined Services, Processes, standards and policies for IT
How to Apply
Interested and qualified candidates should:
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