At Huawei, we define human progress by innovations that enrich
humanity. We do not view connectivity as a privilege, but a necessity.
We believe that the impact of information and communications technology
should be measured by how many people can benefit from it.
Huawei is a leading global ICT solutions provider. Through our
dedication to customer-centric innovation and strong partnerships, we
have established end-to-end capabilities and strengths across the
carrier networks, enterprise, consumer, and cloud computing fields. Our
products and solutions have been deployed in over 170 countries, serving
more than one third of the world’s population.
humanity. We do not view connectivity as a privilege, but a necessity.
We believe that the impact of information and communications technology
should be measured by how many people can benefit from it.
Huawei is a leading global ICT solutions provider. Through our
dedication to customer-centric innovation and strong partnerships, we
have established end-to-end capabilities and strengths across the
carrier networks, enterprise, consumer, and cloud computing fields. Our
products and solutions have been deployed in over 170 countries, serving
more than one third of the world’s population.
Huawei’s vision
is to enrich life through communication. By leveraging our experience
and expertise in the ICT sector, we help bridge the digital divide by
providing opportunities to enjoy broadband services, regardless of
geographic location. Contributing to the sustainable development of
society, the economy, and the environment, Huawei creates green
solutions that enable customers to reduce power consumption, carbon
emissions, and resource comsts.
Job Title: Customer Service Manager
Job description
- Improve customer service experience, create engaged customers and facilitate organic growth
- Maintain an orderly workflow according to priorities
- Set a clear mission and deploy strategies focused towards that mission
- Develop service procedures, policies and standards
- Keep accurate records and document customer service actions and discussions
- Analyse statistics and compile accurate reports
- Take ownership of customers issues and follow problems through to resolution
- Recruit, mentor and develop customer service agents and nurture an
environment where they can excel through encouragement and empowerment - Keep ahead of industry’s developments and apply best practices to areas of improvement
- Control resources and utilise assets to achieve qualitative and quantitative targets
- Adhere to and manage the approved budget
Desired Skills and Experience
- Proven working experience as a customer service manager for smart phone
- BS degree in Business Administration or related field
- Excellent knowledge of management methods and techniques
- Proficiency in English
- Working knowledge of customer service software, databases and tools
- Awareness of industry’s latest technology trends and applications
- Ability to think strategically and to lead
- Experience in providing customer service support
- Strong client-facing and communication skills
- Advanced troubleshooting and multi-tasking skills
- Customer service orientation
How to Apply
Leave a Reply