Wave Academies, is recruiting suitably qualified candidates to fill the position below:
Job Title: Front Desk Personnel
Location: Lagos
Job Description
- Refer guests to appropriate departments to resolve complaints or provide suggestions
- Compute bills and take payments
- Provide guests with directions around the hotel
- Contact housekeeping and maintenance departments when a problem is reported
- Explain appropriate use of keys and ensure that guests are satisfied with the rooms allotted to them
- Balance cash at the end of the shift and generate accounting reports for the benefit of the next shift
- Greet guests and patrons as they arrive
- Ask if guests have a prior booking
- Manage the registration process
- Ask for identification and ensure that the provided credentials are accurate
- Handle guest check-ins and check-outs appropriately
- Operate hotel switchboard, take calls and provide information and transfer calls
- Manage accurate accounting of all rooms
- Provide guests with room keys and call for bellboys
- Take reservations over the telephone, through emails and in person
- Answer queries regarding the hotel’s services, charges, dining facilities, sports facilities and travel directions
How to Apply
Interested and qualified candidates should send their CV’s to:outreach@waveacademies.org
Deadline: 30th November, 2015.
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