Fresh Vacancy for Front Desk Personnel at Wave Academies

Wave Academies, is recruiting suitably qualified candidates to fill the position below:

Job Title: Front Desk Personnel

Location: Lagos

Job Description

  • Refer guests to appropriate departments to resolve complaints or provide suggestions
  • Compute bills and take payments
  • Provide guests with directions around the hotel
  • Contact housekeeping and maintenance departments when a problem is reported
  • Explain appropriate use of keys and ensure that guests are satisfied with the rooms allotted to them
  • Balance cash at the end of the shift and generate accounting reports for the benefit of the next shift
  • Greet guests and patrons as they arrive
  • Ask if guests have a prior booking
  • Manage the registration process
  • Ask for identification and ensure that the provided credentials are accurate
  • Handle guest check-ins and check-outs appropriately
  • Operate hotel switchboard, take calls and provide information and transfer calls
  • Manage accurate accounting of all rooms
  • Provide guests with room keys and call for bellboys
  • Take reservations over the telephone, through emails and in person
  • Answer queries regarding the hotel’s services, charges, dining facilities, sports facilities and travel directions


How to Apply

Interested and qualified candidates should send their CV’s to:outreach@waveacademies.org
Deadline: 30th November, 2015.

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