We bank the people and companies driving investment, trade and the creation of wealth across Asia, Africa and the Middle East.
With 1,600 branches and offices in 70 countries, we offer exciting and challenging international career opportunities.
To maximize the benefits of HUB/Spoke process.
To ensure accounts are opened accurately and all request treated within TAT
Ensure adequate CDD and AML measures are deployed in line with the Group and Regulatory requirements
Key Roles and Responsibilities
PAYROLL DAILY ACCOUNT OPENING
- To carry out quick account opening for payroll accounts and scan same day to the HUB for full opening on the system and fulfillment of all customer request
- To ensure that signature are captured for new account within SLA
- Participate actively in weekly SLA meeting with the HUB
- Scan opened payroll accounts same day to the HUB for full opening on the system
- Request for cards and cheque books as stated by customer.
- Daily volumes for Payroll Account Opening
- Accounts opened Monthly
- Maintain a daily database for TAT tracking of request of cheque books and cards
- Payroll accounts opened weekly for the Business
Ensure all control gaps existing in key responsibilities stated above are closed and all existing control measures are adhered to.
Qualifications and Skills
- A minimum of a second class degree in a relevant field.
- A broad and in-depth knowledge of banking practices with relevant working experience in account opening unit
- A good working knowledge of risk management.
- Must be customer-oriented, as a primary responsibility is to ensure that the unit provides a high standard of customer service.
- Good inter-personal and management skills.
- Ability to manage the operation of computer systems – eBBS.
- Microsoft skills – Spreadsheets and word processing.
- Good organization skills
Diversity and Inclusion
Standard Chartered is committed to diversity and inclusion. We believe that a work environment which embraces diversity will enable us to get the best out of the broadest spectrum of people to sustain strong business performance and competitive advantage. By building an inclusive culture, each employee can develop a sense of belonging, and have the opportunity to maximise their personal potential.
Job description
Key Roles and Responsibilities
* Perform investigations on Transaction Monitoring alerts in line with Group Standards and Procedures. Timely reviewing and closure of alerts with justifiable comments in Audit logs in line with Group Standards and Procedures.
* Perform investigation of CMR/GNS alerts to identify AML/CTF risks by applying risk based approach. Timely reviewing and closure of alerts with justifiable comments in Audit logs in line with Group Standards and Procedures.
* Preparation of alert disposition MI and dashboards that are presented in the FCC Committee and other Business Governance forums.
* Ensure that Transaction Monitoring alerts and name screening alerts are completed within time lines defined in the Group standards and there are no overdue alerts.
* Assist the Head – FCC Controls on various projects assigned to the team from time to time.
* Identify suspicious client profiles (both individuals and entities) and initiate a review of suspicious transactions and any systems exception reports.
* Preparation of SAR reports and submission of SAR reports to the State Bank within defined TAT.
* Ensure timely escalation of all errors and issues highlighted during the investigation process.
* Rectify errors identified during the Quality Assurance Process.
* Assist the Head – FCC Controls in the development and implementation of corrective actions for identified error trends and issues.
Knowledge Development and Information Management
* Maintain accurate audit trails (documentation & electronic) for all alert investigations.
* Timely reporting and escalation of significant / High Risk issues.
* Highlighting potential gaps with correct justification and in-depth analysis performed.
* In conjunction with the MI and Reporting function, contribute to the development of Information Management metrics and reports
* Knowledge of AML/CTF Policies and Procedures and the ability to interpret and apply them to actual situations.
Stakeholders Relations
* Ensure active, responsive and effective stakeholder management both within FCC and with the broader Business areas.
* Work closely with the FCC Quality Assurance Team to ensure that the investigation process is implemented accurately and is delivering accurate outcomes.
* Collaborate with essential stakeholders to develop and deliver solutions to combat money laundering and financial crime.
Qualifications and Skills
Category
Competency
Proficiency Level
Execute Compliance Governance, Frameworks and Models
Partner with the business to make decisions based on the knowledge and interpretation of current and possible future policies, practices, trends and information of financial crime
NA
Develop and implement financial crime compliance arrangements/frameworks (processes and DOIs)
Intermediate
Implement Identification, Monitoring, Testing, and Reporting
Implement FCC/sanctions/AML/ABC risks identification and assessment and advise business on the findings
Advanced
Partner with Business and Operational Risk to identify and mitigate financial compliance risks
Intermediate
Manage and Mitigate Risks
Review system safeguards and recommend process enhancements
Intermediate
Employment type
Experience
Job function
- To process transactions in a customer-focused manner and contribute to process efficiency and improved customer services.
- To ensure CDD quality assurance and AML measures are deployed in line with the group regulatory requirements.
- To maximize the benefits of the HUB/Spoke process.
Key Roles and Responsibilities
EMPLOYEE BANKING ACCOUNT OPENING REVIEW
- Undertake QA check on Employee Banking account opening.
- Communicate exceptions of the Employee Banking team and monitor regularization.
- Ensure qualifying accounts provide SCUML certificate
- Place retractions on accounts without SCUML certificate AND lift on regularization
- Ensure daily update of metrics is captured on the account services reference tracker
- Ensure to update the reference database required to update the system
- Create users on e-reference portal
- Provide trainings and necessary support to the branches on the usage of the e-reference portal.
- Management of user’s movement across branches on e-reference portal.
- Attend to incoming e-reference within agreed industrial TAT.
- Calculate income earned and cost incurred on the portal.
- Review and send daily FIFI report to the business and the region.
- Liaise with the hub of FIFI and other related issues.
- Analyse and prepare FIFI monthly report and share same with the business, region and group.
- Work the respective initiating teams on system change requirement.
- Analyse change and impact on system.
- Raise necessary requests i.e. CR, RMS, PT etc
- Work with the support team until change is implemented
- Review and validate change.
- Work the respective initiating teams on related projects.
- Work with the support team until completion of project.
THREE-TIERED KYC REPORT/MONITORING
- To monitor breaches as regards the 3 tiered KYC process
- To submit quarterly report to the regulars on the 3 Tiered KYC accounts
- Accounts due for flagging
- FIFI report
- Status of RMS/and projects
- SCUML weekly report
- Outstanding E-reference report
Ensure all control gaps existing in key responsibilities stated above are closed and all existing control measures are adhered to.
Qualifications and Skills
- A university degree with a minimum of a second class degree
- A broad and in-depth knowledge of banking practices with relevant working experience in account opening unit
- A good working knowledge of risk management.
- Must be customer-oriented, as a primary responsibility is to ensure that the unit provides a high standard of customer service.
- Good inter-personal and management skills.
- Ability to manage the operation of computer systems – eBBS.
- Microsoft skills – Spreadsheets and word processing.
- Good organization skills
Diversity and Inclusion
Standard Chartered is committed to diversity and inclusion. We believe that a work environment which embraces diversity will enable us to get the best out of the broadest spectrum of people to sustain strong business performance and competitive advantage. By building an inclusive culture, each employee can develop a sense of belonging, and have the opportunity to maximise their personal potential.
Job description
Over see the day to day activities of the Solution Activation Team in the areas listed below:
1. Ensure all client set up requests received are recorded and treated within agreed TAT
2. Ensure the SAT GSSC achieve agreed SLA for set up and maintenance
3. Ensure on-boarding implementation and training is done professionally and within SLA
4. Ensure all documents are duly archived and tokens kept in safe custody
5. Ensure that stock of tokens is always maintained at optimal levels to avoid stock-out.
KEY RESPONSIBILITIES
* Act as the single focal point for receipt of all client requests for Straight to Bank (S2B) simple implementations
* Preliminary vetting of client S2B documents/instructions for correctness and version compliance.
* Scanning of documentation to SAT GSSC for implementation.
* Referral / Clarification discussions with Client (IM/RM as applicable)/SAT GSSC on documentation/setup form deficiencies
* Monitor TAT for set up to ensure SLA agreed with clients is achieved.
* Dispatch of Token to clients and subsequent follow up for acknowledgement
* Client On-boarding Training for simple implementations
* Uploading of S2B client documents on iCDMS
* Maintenance of implementation trackers, token registers, activity registers and application documents.
* Investigate and handle customer complaints and enquiries relating to the platforms
* Conduct routine refresher trainings for clients.
* Monitor token stock and place order for new stock once you reach the re-order level
* Ensure all hard copy documents are stored away in the fireproof cabinets and moved for physical archiving at agreed intervals.
* Ensure adequate security and operational process control in the daily operations of channels on-boarding and support services.
* Remain alert to the risk of money laundering and assist the Bank’s efforts in combating it by adhering to the key principles in relation to:’ identifying your customer, knowing your customer, reporting suspicions, safeguarding records and not disclosing suspicions to customers.
SKILLS/PROFILE REQUIREMENT
* Minimum of a second class degree in a relevant field
* 5-7 years banking experience
* Banking operations knowledge – cash and trade
* Good Knowledge and understanding of S2B platform is mandatory for role.
* Intermediate/Advanced Computer skills
* Enjoy working for and serving others
* Strong relationship skills and ability to connect with others within a short time
* Can make themselves understood when communicating with different kinds of people
* Pleasant disposition and able to control feelings that may create conflict
* Sensitivity towards people and ability to show compassion or empathy
* High self-esteem and confidence level
Diversity and Inclusion
Standard Chartered is committed to diversity and inclusion. We believe that a work environment which embraces diversity will enable us to get the best out of the broadest spectrum of people to sustain strong business performance and competitive advantage. By building an inclusive culture, each employee can develop a sense of belonging, and have the opportunity to maximise their personal potential.
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