PC Planet Srl is an IT company specialized in hardware infrastructure , multimedia installations and Diigital signage projects . We assist the public and private sectors for ensuring the processes of innovation and provision of high value-added services . We design and manufacture bespoke, museum installations, the multi-channel digital communication projects .
Job Title: Customer Care Personnel
Industry: Information Technology and Services
Employmentype: Full-time
Experience: Entry level
Job function: Human Resources,Customer Service
Job description
Effectively manage large amounts of incoming calls
Generate sales leads
Identify and assess customers’ needs
Build sustainable relationships through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Meet personal/team sales targets
Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
Take the extra mile to engage customers
Requirements
Proven customer support experience
Strong phone contact handling skills and active listening
Familiarity with CRM systems and practices
Customer orientation and ability to adapt/respond to different types of characters
Excellent communication and presentation skills
Ability to multi-task, prioritise, and manage time effectively
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