ToLet.com.ng – Nigeria’s 1st online lettings agency and one of Nigeria’s fastest growing internet companies. We provide a comprehensive property rentals platform that helps Lagosians navigate the stressful, frustrating and unstructured Lagos property rental market.
In order to push our continued level of success, we require talented and resourceful individuals to join our young and dynamic team and to fill the position below:
Job Title: Customer Service Intern
Location: Lagos
Job Description
- Treat customers as people not numbers, metrics or problems.
- Empathize, address issues & questions, help reach rapid resolution, and make every interaction easy, memorable and valued
- As a Telephone support specialist: investigating, diagnosing and resolving customer inquiries; working where necessary with internal support teams and other colleagues (e.g., Sales and Design).
- Day to day email support where required; over time, expansion of the role to include chat and social media may be required
- Work closely with customers and consumers to “troubleshoot” issues using good questioning and fact finding skills.
- Re-educate customers on the value of the product at ToLet.
- ‘Own’ your calls and customers, and always do what you committed to do, providing regular and timely updates along the way
- Develop and maintain a deep understanding of ToLet’s systems, products and processes in order to effectively and efficiently handle a wide range of customer enquiries.
- Take end-to-end ownership over issues and in doing so manage customer expectations, providing education and advice whilst ensuring issues are resolved in a timely manner.
- Making changes to products and services, as requested by customers and account managers
- Accurately record and update customer information on call, across necessary internal platforms or applications.
- Proactively and constructively raise issues and contribute ideas around how all members of the team can each work more effectively.
Requirements
- Awaiting NYSC/ at least 6-months internship program applicants.
- Candidate must be fluent in English.
- Candidate must be a Computer literate who is able to handle basic Microsoft packages
- Candidates must also have an excellent sense of priorities.
- Candidate must have good analytic skills
- Candidate must be able to work with little or no supervision.
- Candidate must be available to work weekends and public holidays.
Skills:
- Love being on the phone to customers – with a great phone manner and a real desire to help
- A clear and strong communicator with excellent questioning and listening skills
- A high degree of emotional intelligence – the ability to stay cool under pressure and remain helpful while handling difficult calls
- Ability to empathise and show care & consideration to customers, whilst still being able to deliver difficult messages to customers when needed
- An accurate and methodical individual with an excellent eye for detail
- The ability to challenge and question ideas, openly and honestly, whilst providing solutions and options
- Driven by team performance, and continually striving to be better both as an individual and as a team
- A strong team player who forms positive relationships with both colleagues and customers
- A passionate, energetic and self-motivated individual who proactively looks at their role in the business and how they and the wider team can do better (supports our continuous improvement objectives)
- Good time management with the ability to prioritize and manage your workload, supporting others as needed.
Click here to apply online
Job Title: Offline Activation Officer
Location: Lagos
Job Description
- The successful candidate will play a key role in co-opting property owners to use the Tolet.com.ng platform.
Responsibilities
- “Get the sale” using various sales methods (door-to-door, cold calling, presentations etc) to increase the volume of property owners using the ToLet.com.ng platform;
- Providing first level support to these property owners in cases where they have any problems using the ToLet.com.ng platform;
- Evaluate customers needs and build productive long lasting relationships
- Meet personal and team sales targets
- Research accounts and generate or follow through sales leads
- Attend meeting, sales events and trainings to keep abreast of the latest developments
- Report and provide feedback to management using financial statistical data
- Maintain and expand client database within your assigned territory.
Requirements
- Proven working experience as a Marketer or related field
- Excellent knowledge of MS Office and Excel
- Highly motivated and target driven with a proven track record in
- Excellent selling, communication and negotiation skills
- Prioritising, time management and organisational skills
- Ability to create and deliver presentations tailored to the audience needs
- Relationship management skills and openness to feedback
- Curious, a keen problem solver with a desire to take ownership to resolve issues.
- Aility to manage expectations and build a strong rapport with homeowners.
- Ability to challenge ideas, ask question, provide ideas, Innovative and ability to expand given instructions
- A strong team player who forms positive relationships with both colleagues and customers.
- Ability to be adaptable and work outside of a set process where required, able to use your initiative and judgement to best handle the request.
- Disciplined, organised, thorough individual who demonstrates proactivity and responsibility.
- Bachelor’s Degree in a related field.
Click here to apply online
Note: Shortlisted candidates should be prepared for an interview invitation at short notice.
Deadline:
30th November, 2016.
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