Rescue Technologies Limited – Our Company is a foremost provider of technically enhanced Emergency and Medical services solutions.
We are recruiting to fill the position below:
Job Title: Emergency Contact Center Manager
Location: Lagos
Job Description
- Ultimately responsible for all ECC operations: coordination, QA, compliance to SOP’s, advisory and team integration.
Job Smmary
- Monitoring random calls to improve quality, minimise errors and track operative performance;
- Reviewing the performance of staff, identifying training needs and planning training sessions;
- Recording statistics, user rates and the performance levels of the centre and preparing reports;
- Handling the most complex customer complaints or enquiries;
- Organising staffing, including shift patterns and the number of staff required to meet demand
- Managing the daily running of the call centre, including sourcing equipment, effective resource planning and implementing call centre strategies and operations;
- Liaising with other managers to ensure a seamless call centre operation regularly
- Review reports from emergency call dispatcher per shift
Job Requirements
- Medical degree from a reputable institution
- Copy of current practice licence
- Copy of Certificate for first aid, BLS, ACLS
- Excellent leadership skills
- Analytical and pay attention to details
- Proffers solutions through innovation
- Result oriented and timely in response
- 5-7 years’ experience in ECC operations
- Sound medical knowledge
Job Title: Emergency Medical Dispatcher
Location: Lagos
Objectives
Location: Lagos
Objectives
- An emergency medical dispatcher works from the dispatch desk where the personnel takes charge by alerting, deploying and coordinating ambulance crew/medics for ground ambulance evacuation while maintaining a realtime log of activities.
Job Description
- Retrieves information from emergency call takers and transmits information to emergency service personnel on the ambulance and the receiving facility
- Determine and assign the level of priority of calls received by emergency call takers and enter the into a computer aided dispatch system for radio/online dispatch purposes
- Performs triage and provide pre-arrival instructions for emergency medical calls to victims or bystanders
- Follows prescribed protocols(EMD) to provide medical instruction to callers during high confirmed emergency related events until ambulance crew arrives on scene
- Monitor and track ambulance crew locations for smooth operations.
- Maintains a positive customer service attitude always with the public, corporate clients, co�workers and supervisor
- Liaise with health care providers/ health facilities on condition of patient, expected time of arrival of ambulance and special equipment required to ensure readiness of health facility
- Liaise with on call Doctor to ensure that ambulance crew receives adequate support throughout evacuation
Requirements
- Must be a Registered Nurse, Accident and Emergency Nurse, Paediatric Nurse
- Copy of Certificate for BLS,ACLS,ITLS,PHTLS,PALS or ATLS
- Knowledge on First Aid and emergency response
- Background knowledge in emergency medical dispatch
- Advanced computer literacy
- Good command of the use of English language and any other local language
- Excellent communication skills
- Customer care skills
- Good prioritising and triage skills
- Ability to lead a team
How to Apply
Interested candidates should forward their CV’s to: careers@rescuetl.com with the Job title
Deadline: 12th May, 2017.
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