Entry Level Customer Care Officer Recruitment at a Reputable Manufacturing Company

W-Holistic Business Solutions – Our client, a reputable Manufacturing company in Lagos seeks to recruit suitably qualified candidates for the position below :

Job Title: Customer Care Officer


Location: Lagos

Responsibilities
 
The responsibilities of the ideal candidate will be to:

  • Attend to customers’ orders, enquiries and complaints through phone calls, mails and social media.
  • Prepare reports by collecting and analysing customers’ orders, enquiries and complaints, and send it via the management reporting system.
  • Occasionally be involved in attending to walk-in customers and perform other duties as required by the CEO.
  • Contribute to team effort by accomplishing related tasks as needed.

Qualifications

  • The candidate should have OND/HND in any field with at least 1 year relevant work experience.
  • Proximity to the location is compulsory (Ogba).

Competencies and Skills:

  • Good communication skills (oral and written)
  • Must possess phone answering skills
  • Must be patient
  • Must be able to listen attentively
  • Must be humble
  • Must be competent in the use of Microsoft Office Suite, particularly MS Word and Excel.
  • Ability to write reports
  • Must possess problem-solving skills
  • Must possess conflict management/negotiation skills

Salary 
Between 20,000 – 25,000 naira.


Deadline:26th of May, 2017.


How to Apply
Interested and qualified candidates should send their CV’s, not more than 2 pages to:  whbsjobcentre@gmail.com , with the position and industry as the subject of the mail.

Note: Applications without position and industry indicated as subject of mail will be disqualified.

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