FlexEdge Limited – Our client, a highly rated ultra-luxury Hotel in the Federal Capital Territory Abuja is recruiting suitable, qualified and well experienced candidate to fill the positions below:
Job Title: Receptionist
Job Ref: RECE-HOSP-FCT
Location: FCT, Abuja
Slots: 4
Position Objective
The objective for the Receptionist position is to:
Represent the hotel to the guests throughout all stages of the guest’s stay.
Ensure guest stay in the hotel is extremely comfortable
Ensure proper dissemination of information to guests
Protect guest privacy
Role/Responsibilities
Determinates a guest’s reservation status and identifies how long the guest will stay.
Assist guests complete registration cards and then assigns rooms, accommodating special requests whenever requested and possible.
Verify the guest’s method of payment and follows established credit-checking procedures.
Place guest and room information in the appropriate front desk racks and communicates this information to the appropriate hotel personnel
Register guests and assigns rooms. Accommodates special requests whenever possible.
Assist in preregistration and blocking of rooms for reservations.
Thoroughly understand and adheres to proper credit, check- cashing, and cash handling policies and procedures.
Present options and alternatives to guests and offers assistance in making choices.
Uses suggestive selling techniques to sell rooms and to promote other services of the hotel
Coordinate room status updates with the housekeeping department by notification housekeeping of all check outs, late checkouts, early chek-ins, special requests, and day use rooms.
Maintain guest room key storage, and maintains and supervises access to safe deposit boxes.
Works closely with the housekeeping department in the keeping room status reports up to date and coordinates requests for maintenance and repair work.
Performs cashiering tasks like bill / invoice settlement, posting charges to the guest, paid out’s , Foreign currency exchange etc.
Professional/Educational Requirements
Minimum of OND or its equivalent in Hospitality Degree
Minimum of 3 years’ experience in hotel receptionist or front desk job position in a highly rated hotel
Experience in Hotel software and their functionalities
Knowledge and eloquence in other local and foreign languages is an added advantage
Knowledge of MS suites is compulsory
Qualities and Skills Required:
Excellent telephone etiquette
Must be sales-minded
Excellent verbal and written communication skills
Excellent listening skills
Customer service oriented
Data analysis capabilities
Decision making and problem solving capabilities
Courteous, friendly, and helpful
Job Title: Reservation Clerk
Job Ref: RESERVECLRK-HOSP-FCT
Location: FCT, Abuja
Position Objective
The objective for the Reservation Clerk position is to:
Ensure response to communications from guests, travel agents, and referral networks concerning reservations arriving by mail, telephone, telex, cable, fax, or through a central reservation system.
Creates and maintains reservation records-usually by date of arrival and alphabetical listing prepares letters of confirmation and promptly processes any cancellations and modifications.
Role / Responsibilities
Creates and maintains reservation records-usually by date of arrival and alphabetical listing prepares letters of confirmation and promptly processes any cancellations and modifications.
Prepare the list of expected arrivals for the front office, assisting in preregistration activities when appropriate, and processing advance reservation deposits.
Processes reservations by mail, telephone, telex, cable, fax or central reservation systems referral.
Processes reservations from the sales office, other hotel departments, and travel agents.
Creates and maintains reservation records by date of arrival and alphabetical listing Knows the type of rooms available as well as their location and layout.
Determines room rates based on the selling tactics of the hotel.
Communicates reservation information to the front desk.
Processes cancellations and modifications and promptly relays this information to the front desk.
Understands the hotel’s policy on guaranteed reservations and no-shows.
Processes advance deposits on reservations.
Helps develop room revenue and occupancy forecasts.
Prepares expected arrival list for front office use.
Monitors advances deposit requirements.
Promotes goodwill by beings courteous, friendly, and helpful to guests, mangers, and fellow employees.
Walk around with the client and ensuring that they secure whatever services they are in need of
Making arrangements for clients travel programs.
Configuring rates on the hotels property management system.
Professional / Educational Requirements
Minimum of OND or its equivalent in hospitality degree
Minimum of 3 years’ experience in hotel reservation or front desk job position in a hotel and Must Possesses a working knowledge of the reservations department
Experience in Hotel software and their functionalities
Knowledge and eloquence in other local and foreign languages is an added advantage
Knowledge of MS suites is compulsory.
Qualities and Skills Required:
Excellent telephone etiquette
Must be sales-minded
Excellent verbal and written communication skills
Excellent listening skills
Customer service oriented
Data analysis capabilities
Decision making and problem solving capabilities
Courteous, friendly, and helpful.
Job Title: Night Auditor
Job Ref: PAA-HOSP-FCT
Location: FCT, Abuja
Position Objective
The objective for the Night Auditor position is to:
Check front office accounting records for accuracy and, on a daily basis, summarizes and compiles information for the hotel’s financial records. Tracks room revenue, occupancy percentages, and other front office operating statistics.
Prepare summary of cash, check, and credit card activities, reflecting the hotel’s financial performance for the day.
Role / Responsibilities
Posts room charges and room taxes to guest accounts including guest transactions not posted during the day by the front office cashier or night audit shift
Processes guest charges voucher and credit card vouchers.
Transfer charges and deposits to master accounts.
Checks to see that all charges are assigned to the appropriate departments.
Verify that all transactions performed at the front desk are supported by documentary evidence and signatures as necessary and that they have been correctly posted and allocated in to PMS system.
Verify that all charges posted from the POS Software, SPA software had reached the correct guest folios and also not missing.
Prints up and files reservations for the next business day.
Verifies that room rates are correct and posts those rates to guest accounts.
Monitors the current status of coupon, discount, and other promotional programs.
Is able to function as a front desk agent especially in terms of check-in and check-out procedures.
Tracks room revenues, occupancy percentages, and other front office statistics.
Prepares a summary of cash, check, and credit card activities.
Summarizes results of operations for management.
Check figures, postings, and documents for accuracy.
Record, store, access, and/or analyze computerized financial information.
Must have complete knowledge of emergency procedures.
Balance the day’s charges, making corrections as necessary.
Knows how to operate PMS, typewriters, and other front office equipment’s.
Respond to guest needs, special requests and complaints and alert the appropriate manager as needed
Perform nightly balancing of in-room video and long-distance telephone services
Qualities and Skills Required
Administrative and Supervisory Skills
Understand principles of auditing, balancing, and closing out accounts.
Good Understanding of check-in and check-out procedures.
Eyes for details
Numeracy handling capabilities
Ability to handle pressure
Ability to handle customer billing complaint
Professional / Educational Requirements:
Graduate of Accounting
Minimum 3 years of hotel experience with a minimum of 1 supervisory experience
Experience handling cash, accounting procedures, and general administrative tasks required.
Use of PMS, POS Software and SPA software is a huge advantage
Job Title: Laundry Supervisor
Job Ref: LS-HOSP-FCT
Location: FCT, Abuja
Position Objective
The objective for the Laundry Supervisor is to:
Additionally responsible for managing overall daily operations of the Linen and laundry room
Ensure extreme cleanliness of all hotel linen and customer clothing supplied for cleaning
Role / Responsibilities
Manage overall daily operations of the Laundry Room
Assists in determining product requirements necessary to meet the Laundry Department’s needs
Recommends equipment, linen and chemical purchasing needs to section Head in budget preparation
Ensures proper segmentation and separation of department linen
Ensure laundry supplies are ordered and controlled in line with Business and Events
Ensure proper loading and unloading of dryers, and also setting proper temperature for different items that require cleaning
Schedules preventative maintenance of laundry equipment and co-ordinate with the engineering department for any maintenance issues
Assists in standardizing the method in which laundry tasks will be performed.
Responsible for proper running of equipment and proper amounts of chemicals usage
Receive records and oversee sorting of clean linen from laundry and ensure proper arrangement on the shelves and racks
Assigns schedules and duties to laundry staff as per business needs
Makes recommendations to the Executive Housekeeper
Manage customer service issues quickly and effectively
Responsible for maintaining cleanliness of the linen area
Ensure that linen and clothing are properly stored and recorded
Keep and update the Laundry productivity report on a daily basis
Ensures damaged and torn linen are replaced and repaired/ give to the seamstress for mending
Issue linen to different segments of the hotel and outlets as per requisitions via hotels requisition system
Qualities and Skills Required:
Excellent listening
Physical mobility and stamina
Ability to follow instruction
Detail-oriented and Professional
Ability to work independently
Must be pleasant, honest and friendly
Professional / Educational Requirements
Minimum of OND, Intermediate or Equivalent or Diploma or vocational training in hospitality.
Computer literacy in using MS office along with experience in using inventory management software and Hotel Management systems
Previous supervisory experiences within the Housekeeping Department of a hotel
3 to 4 years of experience in Laundry operations in full service hotels or other large scale laundry service operations.
Job Title: Laundry Attendant
Job Ref: LAT-HOSP-FCT
Location: FCT, Abuja
Slot: 7
Position Objective
The objective for the Laundry Attendant is to:
Collect and wash dirty clothes of customers and hotel beddings and linen
Iron, fold and the distribute linen and clothing to designated destination
Provide constant supply of clean linens for the entire hotel
Role / Responsibilities
Collect dirty clothes ad beddings used by guests and prepare for washing.
Separate the colored from white ones. Put marks or place in each containers according to owners to avoid misplacement’s.
Handle the cleaning process of all clothes and linen from washing though to ironing using the washing machine
Iron and fold dried clothes and deploy to the designated rooms or areas.
Assist customers with their laundry problem such as stains.
Maintain the cleanliness of the laundry area
Take responsibility for cleaning guests’ personal items on request
Ensure extreme cleanliness of all linen
Professional / Educational Requirements
Minimum of Secondary School graduate
2-3 years’ experience as a laundry attendant in a highly rated hotel or laundry outfit
Knowledge in operating big washing, drying and folding machines.
Qualities and Skills Required:
Must have good communication skills.
Ability to follow instruction
Detail-oriented and Professional
Ability to work independently
Knowledge and skills in washing, ironing and folding clothes and other hotel sheet
Must be pleasant, honest and friendly
Job Title: Seamstress
Job Ref: Seamstress-Hosp-Fct
Location: FCT, Abuja
Position Objective
The objective for the Seamstress is to:
Handle all daily tailoring duties as instructed by the house keeping superiors
Maintain and handle the upkeep of sewing equipment and all areas under his/her control.
Role / Responsibilities
Performs timely repairs on all items of uniform, linen and upholstery
Ensures that all hotel and uniforms are repaired before issuing them to staffs.
Take care of basic alterations as requested by guests.
Inform the laundry supervisor for replenishing sewing supplies
Convert discarded linen into usable items for re-circulation
Assume duties and tasks assigned by Superiors
Assumes responsibilities of linen room attendant whenever required
Keep the tailoring area clean and tidy
Working out the cost of the work, taking into account the fabric, trimmings and time needed
Keep adequate inventories of sewing supplies.
Qualities and Skills Required
Must have good communication skills.
Ability to follow instruction
Detail-oriented and Professional
Ability to work independently
Good command of English is an advantage.
Must be courteous, pleasant, honest and friendly
Professional / Educational Requirements
Minimum of Secondary School graduate
Candidate must be ideally qualified and trained with professional tailoring skills and made previous experiences in a similar position, preferable in hospitality industry.
Minimum of 5 years’ experience
Job Title: Driver
Job Ref: PAA-HOSP-FCT
Location: FCT, Abuja
Slot: 2
Position Objective
The objective for the Driver position is to:
Ensure that Hotel staff and guests are safely delivered to their destinations at all times
Protect the vehicles allocated to him and Ensure proper maintenance of allocated vehicles
Ensure accurate documentation of allocated vehicles at all times
Role / Responsibilities
Responsible to keep a tab on the vehicle and report to the respective hotel authority in case of maintenance or repair need.
Responsible for keeping a record of all the incidents while driving for example any accidents or tickets.
Responsible to report to his/ her superior regarding all such incidents.
Responsible for meeting all the comfort requirements of the hotel guests and customer.
Ensure safe and easy travel for the customers/ guests to their destinations or to the hotel.
Assist guests and allocated employees in any travel or destination regarding issues by applying his/ her knowledge of the local area.
File the record of the timings for which the vehicle was used and the purpose to his/ her superior.
Comply with all the traffic/ road rules and regulation of the state while also following the policies of the hotel authorities.
Ensure vehicle documents are consistently valid, updated and renewed
Qualities and Skills Required
Know how to write and speak
Knowledge on GPS device usage is an advantage
Very safety conscious
Excellent oral communication skills
Excellent knowledge on traffic signs and rules
Courteous, friendly and helpful
Professional / Educational Requirements:
Minimum of secondary school certificate
Minimum of 5-6 years’ experience of corporate driving in and around the Abuja metropolis
Must possess a valid driver’s license and all required documentation needed by a corporate drive
Job Title: Public Area Attendant
Job Ref: PAA-HOSP-FCT
Location: FCT, Abuja
Slot: 3
Position Objective
The objective for the Public Area Attendant is to:
Keep all lobbies and public facilities (such as lobby restrooms, telephone area, the front desk, and offices) in a neat and clean condition.
Role / Responsibilities
Cleans rooms hallways and restrooms, Empty ashtrays and urns, sweeps, mops, scrubs, waxes, and polishes floors
Cleans rugs, carpets and upholstered furniture using a vacuum cleaner, broom and shampoo machine.
Responsible for upkeep of all the equipment which he is using i.e., Vacuum cleaner, trolleys, Scrubbing machine.
Cleans and maintains restaurants and banquet halls
Dusts and polishes metal work, furniture and fixtures
Vacuums and polishes elevators
Keeps the front of the hotel free from trash
Washes walls and ceilings, moves and arranges furniture in work area
Sweeps, mops, scrubs, waxes, and polishes floors.
Maintains housekeeping carts
Removes trash collected by room attendants.
Responsible for spring cleaning of their area as per the schedule given to them
Qualities and Skills Required
Excellent listening
Physical mobility and stamina
Ability to follow instruction
Detail-oriented and Professional
Ability to work independently
Must be pleasant, honest and friendly
Professional / Educational Requirements:
Minimum of secondary school education.
Minimum of 2 years Previous hotel-related experience in a highly rated hotel is a MUST.
Job Title: Room Attendant
Job Ref: RA-HOSP-FCT
Location: Abuja
Slot: 12
Position Objective
The objective for the Room Attendant is to:
Perform routine duties in cleaning and servicing of guest rooms under supervision of housekeeping supervisor.
Promote a positive image of the hotel to guests
Role / Responsibilities
Prepares the room for cleaning – Makes bed, Dusts the room and furniture, Cleans the bathroom and closets etc
Replenishes guestroom and bath supplies and amenities according to the operational standards
Vacuums and racks the carpet and clean all floors
Perform rotation cleaning duties (e.g. steam clean carpets, spring cleaning, super cleaning etc.) as required
Ensure security and privacy of guests and guest rooms
Responsible for the cleanliness and maintenance of his/her work area.
Attends to guest calls, guest requests /guest complaints in the area assigned to him/her.
Responsible for following the standard operating procedures.
Responsible for achieving and exceeding the guest satisfaction.
Qualities and Skills Required
Excellent listening skills
Physical mobility and stamina
Ability to follow instruction
Detail-oriented and Professional
Ability to work independently
Must be pleasant, honest and friendly
Professional / Educational Requirements
Minimum of secondary school education
Minimum of 2 years Previous hotel-related experience in a highly rated hotel is a must
Only Candidates residing in Abuja need apply
Job Title: Porter
Job Ref: PORTER-HOSP-FCT
Location: FCT, Abuja
Slot: 7
Position Objective
The objective for the Porter position is to:
Ensure that the highest standards of hospitality and welcome are demonstrated at all times, and that all guest requests are dealt with in a prompt and courteous manner.
Be present at the Reception desk or in the lobby in all readiness to assist guests, colleagues and visitors when requested
Role / Responsibilities
Greet and welcome all guests to the hotel and relieve guests of their luggage on arrival.
Ensure collection and delivery of guest luggage and equipment in an efficient and timely manner
Responsible to collect and distribute post, parcels
Ensure the efficient delivery and collection of group luggage.
Ensure that guests verify that all luggage has been accounted for.
Ensure the lobby and forecourt areas are always clean and tidy.
Respond to guest requests and queries providing a knowledgeable, efficient and helpful information service.
Assist with answering the telephone and taking messages, transferring calls or dealing with enquiries.
Qualities and Skills Required:
Courteous, friendly and helpful
Excellent communication skill
Physically competent
Customer centric
Professional / Educational Requirements
Minimum of Secondary School Certificate
Minimum of 2 years’ experience as a porter or bell boy working in a luxury hotel or serviced apartments environment.
How to Apply
Interested and qualified candidates should send their CV’s to: selection@flexedge.com.ng with the Job Ref as subject of the mail.
Note
Only candidates residing in Abuja need to apply
Only qualified candidates will be contacted
Deadline 26th May, 2017.
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