Willco Property Management™ is a client-centric property servicing company that provides a broad range of cost effective management solutions to a variety of clients. By applying the international knowledge and experience within our team, and the depth of our local understanding, we are able to demonstrate a value proposition worth many times the cost of the service that we provide. We maintain a rich portfolio of commercial, residential and retail clients with several hundred square meters of real estate under management.
We are recruiting to fill the position below:
Job Title: Operations Manager
Location: Lagos
Job Descriptions
- Coordinate, manage and monitor the workings of various departments in the organization.
- Improve processes and policies in support of organizational goals. Formulate and implement departmental and organizational policies and procedures to maximize output.
- Monitor adherence to rules, regulations and procedures
- Manage and direct operations team to achieve business targets.
- Assist in developing or updating standard operating procedures for all business operational activities.
- Build strong relationship by addressing customer issues and complaints in a timely manner
- Ability to challenge and debate issues of importance to the organization
- Coordinate and monitor the work of various departments, ensure quality of projects and maintenance.
- Manage quality and quantity of employee productivity.
- Manage maintenance of equipment and machinery. Provide technical support where necessary.
- Liaison with top management. Assist in the development of strategic plans for operational activity. Implement and manage operational plans.
- Effectively manage the financial viability of the contract to ensure that budget and margin expectations are met.
- To meet at all times, the contractual obligations and target SLA’s set by both the client and internal management.
- Develop on a continuous basis the client relationship to ensure differentiation and innovation in order to expand the scope of services and gain long term contractual lock-in from the client.
- Monitor, manage and improve the efficiency of support services such as Help Desk, Project/Site Supervision, Facilitate coordination and communication between support functions.
Requirements
- Minimum education qualification – A First Degree, and Post Graduate degree in Business Administration, Management, Industrial Engineering. Certain schools offer bachelor’s and Master’s degrees in Operations Management.
Key Competencies:
- Indepth experience in Facility Management
- Excellent written,verbal and interpersonal communication skills
- Proven experience in project and contract management
- Critical thinking and problem solving skills
- Task management- Excellent organisational planning and time management skills
- Conflict Management
- Understanding budget control
- Team management skills
- Negotiating and delegating skills
- People Management skills
- Stress tolerance
- Good IT skill
Deadline: 2nd June, 2017.
How to Apply
Interested and qualified candidates should send their CV’s to: adaobi@willcoonline.com with the job title as the subject of the email.
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