Graduate ICT Assistant Recruitment at Oxfam Nigeria

Oxfam, one of the leading global development organizations, mobilizes the power of people against poverty. We are a diverse confederation of 17 strongly interconnected national affiliates working in over 90 countries, either directly, or with partners to enable transformational change, using a unique combination of long-term development, campaigning and humanitarian programs.

We are recruiting to fill the vacant position below:

Job Title: ICT Assistant

Req ID: 2241
Locations: Roving between Maiduguri, Damboa and Mubi

Job Purpose

• To support the provision of timely and effective Information Communications Technology Services to the Maiduguri office and field offices.
• The job holder will provide support to all staff; including acquisition, management and the use of IT & IS tools to increase efficiency and effectiveness.

Key Responsibilities and Accountabilities
Maintenance of IT infrastructure:

• Provide first line software support to staff, including troubleshooting all software problems
• Install new PC and other hardware equipment according to Oxfam standards
• Support the maintenance of the local area network and servers. Ensure the reliability of the local e-mail and Internet systems in the offices, with aim of optimal performance of the network infrastructure
• Support the management of network according to minimum standards, including: taking regular backups of all local data, ensuring that the virus protection software is installed on all machines & updated regularly, upgrading and installing new versions of software on the server and the workstations in the office.
• Maintenance of all computer systems in the offices, assessment of requirements on purchase of hardware/software for the office.
• Provides first level software and hardware maintenance & upgrades.
• Keeps an up to date inventory of all IT equipment both software and hardware.
• Support the collation of IT requirements for annual IT budgeting costs
• Supports a helpdesk system that will capture regular support issue for the purpose of generating management information required for performance improvement
• Ensures that the IT infrastructure is supported by stable power connectivity in the offices
• Delivery of email client (IBM Notes and Microsoft Outlook setup and troubleshooting email issues and webmail access.
• Support management of Cloud File storage systems and maintenance of Folder Sync structure.
• Support management of delivery of critical Microsoft Windows (Client) operating system patch and updates.
• Prepare monthly progress report detailing achievements, challenges and plans of action for the future and send to supervisor.
• Maintain an up to date network Data and Telephone patching of users and a network schema
• Support maintenance of optimal performance of VSAT equipment and Microwave assembly with active monitoring of active link to achieve throughput and QoS.
• Ensure efficiency in delivery of Wireless networks (Wifi, Point to Point wireless connections)
• Support management of Mobile technologies i.e. 3G, mobile data collection for roaming staff and support delivery of LMMS and Mobenzi which are in line with Oxfam IS standard tool sets
• Perform other duties as may be assigned by the Information Communication Technology Officer.

Telephones:

• Support implementation of cost effective technologies like Voice Over Internet Protocol (VOIP) and Video Conference in line with corporate strategy
• Ensures that the Oxfam switchboard lines are in working order
• Generates a regular report for management on use of telephones etc

IT Supplier Support:

• Support management of IT Service level agreements / contracts plus input on technical issues
• Ensures that phone/data bills are received and payment processed on time
• Occasional Support to Field Office Programme
• Remote support or on-site visit to the field offices to ensure that systems are running efficiently to agreed expected standards

Office equipment maintenance:

• Ensures that office equipment (especially printers, scanners and copiers) is in good order and any breakdowns are responded to immediately. To be responsible for maintaining contracts with all service providers.
• Assists with regular office asset register maintenance
• Capacity Building and Self Development
• Support training of staff and induct new staff on Oxfam’s computer systems, offer training on those that are recurrent
• Develops self, and maintains knowledge of Oxfam ICT Policy, Systems and Processes.

Educational, Experience & Competence
Essential:

• First degree or equivalent in Computer Science, Information Systems, Telecommunications or related field
• Good knowledge and experience in basic hardware (how hardware works), operating systems (like Windows Server 2012 and Active Directory and Window 7) training and training on other applications
• Ability to solve some of the hardware problems on their own and provide good support on applications to the users (job specific).
• Effective communication skills and good working knowledge in English.
• Ability to travel to the field offices – could be frequent.
• Ability to meet deadlines and able to organise work effectively whilst being proactive and showing initiative and tenacity (achieving results)
• Ability to show logic and thinking through options before deciding on a course of action (thinking and understanding).
• Proven experience as a team worker and demonstrably cooperative with members of other teams, responding quickly and accurately to queries and issues
• A high level of self-awareness, personal energy, stamina and flexibility. Ability to work creatively, effectively and under own initiative
• Ability to work with discretion regarding confidential information, possession of sound judgment and attention to detail
• Commitment to Oxfam’s overall aims and policies and experience of promoting women’s rights and the interests of marginalized people in all aspects of Oxfam’s work

Desirable:

• Knowledge and / or experience of common Oxfam norms, procedures and administrative guidelines.
• Certification in Microsoft Certified Systems Engineer (MCSE) or CCNA will be an added advantage.
• Knowledge of VSAT assembly and Radio Frequency technology.
• Knowledge of the use of Routers and Switches, with administration and configuration abilities.

Deadline: 13th June, 2017

How to Apply
Interested and qualified candidates should email their Curriculum Vitae as one attachment in English to: Ebeze.chukwudi@oxfam.org with the position title as the subject of the email.

Note

• Applications sent in the required format will be considered and only shortlisted candidates will be contacted. Equal Opportunity:
• Prospective candidate must be available and willing to commence work immediately. only applicants residing in Maiduguri, Damboa or Mubi (Adamawa state) will be considered.
• “Oxfam is an equal-opportunity employer and do not discriminate based on race, color, religion, etc.”