FEZ Consultants, a subsidiary of FEZ Integrated Services Limited is a Human Resource firm that operates with a broad knowledge of the manpower dynamics within the Nigerian business environment, thereby guaranteeing our clients a best fit solution to their human resource requirements.
We are recruiting to fill the position below:
Job Title: Head, Customer Service
Location: Lagos
Job Description
- Achieves customer service objectives by contributing customer service information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; resolving problems; completing audits; identifying customer service trends; determining system improvements; implementing change.
- Meets customer service financial objectives by forecasting requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.
- Determines customer service requirements by maintaining contact with customers; visiting operational environments; conducting surveys; forming focus groups; benchmarking best practices; analyzing information and applications.
- Improves customer service quality results by studying, evaluating, and re-designing processes; establishing and communicating service metrics; monitoring and analyzing results; implementing changes.
Deadline: 12th June, 2017.
How to Apply
Interested and qualified candidates should send their CV’s to: recruitment@fezltd.com
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