New Openings at Growth in Value Alliance (GV Alliance) Partners

• To organize and oversee the administrative duties that ensures that the office is run efficiently.
• Provide administrative and human resource support to various departments. Job Description

Role and Responsibilities Admin Support

• Organise staff meetings, prepare and circulate minutes.
• Perform clerical tasks such as answering telephone calls and filing records.
• Maintain an effective document and filing management system making information retrieval and utilization easier.
• Prepare letters, presentations and reports.
• Schedule appointments and meetings 6. Maintain the condition of the office and arrange for necessary repairs.
• Receive mail, documents and ordered items.
• Respond to customer enquiries and complaints.
• Record office expenditure and manage the budget.
• Track office supply inventory and approve supply orders.
• Observe and make recommendations to the management regarding more effective and more organized handling of specific operations within the Company.

Human Resource Support:

• Maintain management guidelines by preparing, updating, and recommending human resource policies and procedures.
• Organise and conduct staff appraisals, manage performance and discipline.
• Oversee the recruitment of new staff which includes developing job descriptions and person specifications, preparing job adverts, checking application forms, shortlisting, interviewing and selecting candidates.
• Orient and educate new employees, acquaint them with their specific responsibilities, communicate in clear terms what is expected from them, and introduce them to the Company’s vision and mission statement.
• Advise on pay and other remuneration issues, including promotion and benefits. Assist in payroll preparation by providing relevant data (absences, bonus, leaves, etc.).
• Analyse training needs in conjunction with departmental managers.
• Process documentation and prepare reports relating to personnel activities (staffing, recruitment, training, grievances, performance evaluations etc.)
• Perform other assigned duties as delegated by management from time to time.

Qualifications and Education Requirements

• Minimum of 5years working experience preferably within the VAS, Telecommunication or ICT industry.
• Completed NYSC.
• Minimum of a Bachelor’s degree in Business Management or related field.
• Post Graduate degree, MA/MBA/MSc (optional).

Preferred Skills:

• Documentation
• Research and Writing
• Business Intelligence
• Project Management
• Use of Microsoft Office suite
• Interpersonal skills
• Resource Management
• Attention to detail
• Excellent Communication skills

Personal Characteristics:

• A self-starter with high attention to detail.
• Great team work and collaborative spirit.
• Proven ability to make an impact internally and externally.
• Analytical minded.
• Ability to engage and drive others to deliver targets.
• Exhibit high energy levels and drive.
• Ability to easily adapt to changing work environment.
• Exhibit Professionalism at all times.

• Manage technical operations and projects for the deployment and delivery of VAS products and services
• Responsible for the provision of reliable IT infrastructure to guarantee high output levels from all teams.

Role and Responsibilities
Operations and Management:

• Develop a robust IT strategy based on the Company’s goals and business needs.
• Manage deployment, monitoring, maintenance, development, upgrade and support of all VAS and IT systems with scalable options for future expansions.
• Deploy new products and services on the VAS platform based on the service description, flow and business rules.
• Liaise with the operational and marketing teams on scoping, design, customization and commissioning of solutions based on customer requirements.
• Responsible for the integration of VAS platforms with MNOs including SMSC, SMS Gateway, MMSC, USSDC, MSC, SDP, OTA, Billing etc.
• Ensure 99.999% availability of VAS and IT services and platforms.
• Develop test cases and carry out acceptance tests for newly deployed Vas platforms and solutions.
• Have a full understanding of VAS protocols including SMPP, USSDI&II, MM7, HTTP, SS7, M3UA, Sigtran, diameter, Web service, IP and others (SNMP).
• Deploy and integrate the Company’s products/services in the client’s environment.
• Develop tender specifications, technical and commercial evaluation (requirements gathering, RFQ issuance, vendor evaluation, procurement) and implementation.
• Build strong relationships with clients’ technical teams and facilitate client workshops and meetings.
• Design and deploy technical processes and policies to guarantee shorter response/resolution time and high performance standards.
• Perform readiness tests on newly implemented VAS systems and products to validate features, capacity and functions.
• Maintain a trouble ticketing process for complaints resolution.
• Keep abreast of new developments and technology trends in VAS, telecommunication and networking.
• Maintain the change management process for all deployments, enhancements, upgrades and modifications to the products and platforms.
• Develop and maintain all technical documentation including network architecture, inter-connectivity, IP infrastructure, redundancy etc.
• Design and implement a data protection plan to include security, backup and restore of all forms of data across all systems.
• Manage the company’s IT infrastructure: email services, internet access, Antivirus etc.
• Develop desktop, mobile and web applications, scripts for automated operational activities, etc.

Management and Reporting:

• Attend customer meetings with other teams to collate requirements and provide clarifications, where required.
• Assist in responses to request for proposals, request for quotation, bids etc.
• Generate periodic reports including daily, weekly, monthly, quarterly performance reports, activity reports, service adoption, revenue, capacity, network, etc.
• Ensure internal collaboration and communication with other functional teams to meet customer needs and operational efficiency within the Company.
• Perform other assigned duties as delegated by management from time to time.

Qualifications and Education Requirements

• Completed NYSC
• Certificate Management Programs (e.g. ITIL) [optional]
• Post Graduate Degree, MA/MBA/M.Sc [optional]
• Minimum of 5 years working experience in technical within the VAS, Telecommunication or ICT industry
• Minimum of 2 years in a supervisory/managerial level.

Preferred Skills:

• Operating system environments: Linux/UNIX
• Windows Server Operating systems & Active Directory administration and management.
• Servers and Data Backup
• Databases: Database Administration (Oracle/MySQL)
• Networking
• Programming(PHP, Shell Scripting, SCXML and Java)
• Business Intelligence (optional)
• Documentation
• Research and Writing
• Use of CRM
• Use of Microsoft Office suite
• Interpersonal skills
• Resource Management
• Attention to detail
• Excellent Communication skills
• Personal Characteristics
• A self-starter with high attention to detail
• Great team work and collaborative spirit
• Proven ability to make an impact internally and externally
• Analytical minded
• Ability to engage and drive others to deliver targets
• Exhibit high energy levels and drive
• Ability to easily adapt to changing work environment
• Exhibit Professionalism at all times