Restaurant Operations Supervisor Job at a Restaurant Outlets

Stresert Services Limited - Our client has a chain of restaurant outlets; they provide outdoor catering services to corporate organizations as well as individuals for diverse events. As a result of continuous growth the service of an experienced candidate is needed below:

Job Title: Restaurant Operations Supervisor

: Lagos

Role Objective
  • Supervising and coordinating the staff; ensuring the smooth running of the restaurant; making sure there are no hitches during and after service to customers in the assigned locations.
Work Activities
Operations Management of the Restaurants and Outdoor Projects:
  • Lead, supervise and monitor operational activities
  • Provide strategic and tactical operational direction
  • Direct cleaning of kitchen and dining areas to maintain sanitation standards
  • Maintain budget, pay bills, monitor bookkeeping records and perform other record keeping tasks
  • Work closely with the Productions units to estimate quantities of foods, beverages, and supplies to be ordered for all the outlets
  • Monitor and oversee purchases of raw food and beverages ; coordinate supply requisitions for the different outlets
  • Ensure that the frontline staff are properly kitted and knows what to do
  • Arrange for maintenance and repair of equipment and other services
  • Total receipts and balance against sales, deposit receipts.
  • Schedule work hours for servers and kitchen staff.
  • Ensure the kitchen utensils and eating area are properly cleaned for use
  • Ensure delivery of outdoor foods are on time as scheduled
  • Establish and ensure routine and reactive maintenance for all restaurant equipment
Effective People Management:
  • Supervise all direct and indirect reports and support performance management systems for all staff
  • Ensure continuous training and capacity development of the entire work force
Marketing & Business Development:
  • Work closely with the marketing units to drive sales, marketing and business expansion activities of the organization
Customer Relationship Management:
  • Develop and maintain business relationships with all key client and prospect contacts
  • Lead and ensure excellent customer relationships
  • Resolve customer complaints about food quality or service (if any)
  • Ensure timely and satisfactory resolution of all customer complaints/issues: within 24 hours.
Required Skills, Experience & Education
  • Supervisory Skills
  • Customer Service Skills
  • Planning & organizing skills
  • Ability to cope well under pressure
  • Ideal candidate must be firm, honest, hard working and credible
  • Minimum of 5 years supervisory role in the food/hospitality/Industrial Catering industry.
  • Degree in Hotel & Catering Management or other social sciences field
Salary is between N60, 000 – N70, 000/m + daily feeding + other benefits

Deadline: 5th March, 2018.

How to Apply
Interested and qualified candidates should send their CV's to: using ‘ROSFJ’ as the subject of mail 

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