Job Vacancies at Synapse Services

Synapse Services – We are a privately owned Centre for Psychological Medicine located in the heart of Nigeria – Abuja. We provide first class psychological and psychiatric care as well as treatment of addictions, with a range of therapeutic programs suited to individual needs.
We are recruiting to fill the position below:
 Job Title: IT Support Officer
Location: Abuja
Core Job Functions
  • IT Technical Officers are mainly responsible for the Designing of our websites, Graphic designs, smooth running of computer systems and ensuring users get maximum benefits from them
Individual tasks vary, but you’ll generally need to:
  • Install and configure computer hardware operating systems and applications
  • Design and update our websites
  • Do heavy graphic work
  • Monitor and maintain computer systems and networks
  • Talk staff or clients through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues
  • Troubleshoot system and network problems, diagnosing and solving hardware or software faults
  • Replace parts as required
  • Provide support, including procedural documentation and relevant reports
  • Rapidly establish a good working relationship with customers and other professionals, such as software developers
  • Test and evaluate new technology
  • Conduct electrical safety checks on computer equipment.
Required Qualification and Experience
  • A minimum of a Degree in any the following specialty: Business Information Technology, Business Systems Engineering, Computer Networking and Hardware, Computer Science, Computer Software Development, Information Technology, Internet Engineering and Software Engineering
  • Must have completed NYSC with Minimum of 3 years core IT experience
  • Must be very good in graphic design- Corel draw, page maker, publisher etc
  • Must be able to design and update Websites
  • Excellent relationship management and business development skills
  • Proactive problem-solving approach.
  • Stress tolerance.
  • High level of professionalism.
  • Ability to maintain strict confidentiality
  • Must have excellent interpersonal skill.
Required Skills:
You will need to show evidence of the following:
  • The ability to think logically
  • A good memory of how software and operating systems work
  • Excellent listening and questioning skills, combined with the ability to interact confidently with clients to establish what the problem is and explain the solution
  • The ability to work well in a team
Key Personal Attributes:
  • Punctual, efficient and courteous at all times with management and other staff.
  • High standard of personal presentation at all times.
  • Highly developed communication and interpersonal skills.
  • Able to work flexible hours as dictated by business requirements.
  • N80,000- N90,000.

Job Title: Customer Service/Admin Officer
Principal Duties and Responsibilities
  • Patient Management: Serves as the first contact to parents and their wards, and maintains a cordial relationship with them.
  • Clearly address their inquiries
  • Opens files for new clients after registration fees has been paid
  • Take enquiry from patients or their relatives, upon admission inform patient’s family member about our prices and ensure they fill the “Inpatient Admission form”.
  • Print out copies of price list for both in and Out Patient prospects. Take UDT enquiries and contact the Ward manager/Nurse on duty for the exercise.
  • Interfacing with visitors/clients and clearly address their inquiries. Focus on providing exceptional services resulting in customer satisfaction.
  • Patient Files: Opening of patient files for newly registered patients, allotting Hospital and Medical record Number, and retrieving of patient files when client come for follow up.
  • Provide secretarial support: filing, answering telephone calls, compiling andtyping of official documents as required, photo copying and distributing materials, correspondence.
  • Receive, dispatch and disseminate official correspondence
  • Assist in the procurement of office items when need arises.
Facility Management:
  • Set up systems and processes for the smooth running of all day to day office administrative activities
  • Oversee purchasing function: negotiate price, quality and delivery; approving invoices;
  • Ensure the availability of necessary supplies by identifying procurement needs of the office – reception, departments, kitchen and ward and all areas of the Facility;
  • Ensure there is an effective communication system where needs are identified; options evaluated;
  • Ensure effective planning and execution of operations by reducing waste levels;
  • Oversee Facility’s maintenance needs; Supervises the maintenance and repair of the Company’s infrastructure, vehicles and equipment;
  • Manages the provision of general support services, including cleaning and upkeep of office premises;
  • Ensure the kitchen unit and security unit deliver a professional service.
The Job Holder also oversees the following:
  • Facility Management:
    • The running of the Cleaning Division, Diesel, Water, and Electricity management, Internet, Stationaries and Kitchen Purchases. Overall management of the Facility Building and its interior.
    • Maintenance: Supervises Generator, Electrical, Plumbing and other related maintenance practices.
Principal Duties and Responsibilities
Operational Cleaning:
  • Manage the cleaning and hygiene of the facility by ensuring the Cleaner is early and has all material to discharge her duties, all internal offices and layout must be clean before start of work.
  • Ensures that the external compound is cleaned by the Janitors i.e. sweeping, watering, cutting and trimming of shrubs, as well as the outside perimeter fencing.
  • Procure diesel from cost and product effective supplier. Ensures the generator is filled up regularly and locked up with the measurement taken daily to confirm quantity and next purchase.
  • Checks that the generator record book is completed each time diesel is purchased.
  • The post holder should ensure that drinking water is always available; the Facility has water dispenser canisters, these are to be purchased regularly to avoid shortages.
  • Electricity reload credit should be purchased regularly; the consumption rate should also be monitored by ensuring office appliances not in use (e.g. air conditioners, light bulbs etc.) are switched off.
  • Ensure there’s an adequate supply of office stationaries; Collate stationary requisition for all units and purchase appropriately. Stationaries include: A4 paper, files, pin, Toner, paper clippers, Diary et cetera.
Kitchen purchases:
  • The cooks are to collate all food items for purchase approval; purchased food items should be monitored to ensure effectiveness.
  • The post holder must check on store usage on weekly basis to ensure proper use and monitor use of gas cooker to ensure both cylinders never run out same time.
  • Produce a monthly charted report of overall expenses, diesel, water, gas, stationaries, and kitchen, analyse it and proffer means of cost reductions.
  • Develop a monitoring system that flags up when items are in low stock and ensure restocking prior to need.
  • Source for dealer/suppliers of all regular purchases; enter a monthly agreement of payment and quantity.
  • Produce a weekly activity report of all tasks done and progress level.
Human Resource Function:
  • Paticipate in the recruitment process
  • Manage Employee welfare
  • Payroll Management
  • Attendance management
  • Time off Management.
  • Minimum of a degree from a recognised higher Institution
  • Must have completed NYSC.
  • Attention to detail.
  • Good listening ability.
  • Strong oral and written communication and interpersonal skill.
  • Excellent relationship management.
  • Proactive problem solving approach.
  • Stress tolerance.
  • High level of professionalism.
  • Ability to maintain strict confidentiality.
  • Must have excellent interpersonal skill
  • Proactive problem solving skill and a friendly disposition
  • Minimum of 3-5 years working experience in an hospital setting will be an added advantage.
  • Job holder will work Saturdays and Sundays and Evenings on a weekday.
Job Title: Business Development Manager
Job Description
The post holder is expected to:
  • Prospect for new clients by networking, and using other acceptable means of generating interest from potential clients and ultimately converting them into clients;
  • Involved in generation relevant partnership proposals with support from the clinical services team
  • Identify innovative tactics, corresponding business plans and sustainable; operations to drive revenue and volume growth while meeting the market’s needs;
  • Develop and implement community workshops and seminars, with a bid to grow business;
  • Assist in developing and maintaining psychiatrist, psychologist and other allied mental healthcare professional relations, both inside and outside the hospital and amongst sector actors;
  • Conduct marketing research and analyses activities to ensure that the hospital is competitive in the marketplace, on a local and national rating.
  • Be a lead in expansion of our services nationwide.
  • Increase Synapse Bed Occupancy;
  • Develop short and long-term management and organizational plans to define responsibilities and business activities consistent with hospital goals and objectives;
Client Retention:
  • Assist in managing existing clients and ensure they stay satisfied and positive;
  • Provide support that will continually improve the existing relationship;
  • Make recommendations to Management on services that meet, predict and mirrors current clients’ future needs;
  • Ensure the continuous refinement of the service rendered by the Facility;
Person Specifications
  • Effectively work with Microsoft Office applications, including Word, Excel and PowerPoint.
  • Experience of managing external client relations
  • Experience of developing and converting business opportunities
  • Experience of contributing towards strategic planning
  • Ability to lead, manage, motivate staff
  • Good literacy, numeracy and IT skills
  • Excellent organizational skills with ability to effectively manage competing demands
  • Excellent presentation and communication and proposal writing skills
  • Attention to detail i.e. the ability to produce high quality proposals and reports with minimal supervision
  • Experience of international donor institutions, funding sources and application procedures
  • Evidence that you have worked in a corporate environment
  • Minimum of 3 years working experience as a Business Development Manager
  • Emotionally mature and a team player
  • Evidence that you have managed of team of people
Educational Requirements
  • Minimum of a Master’s degree
  • 5 years Post NYSC experience
Job Title: Clinical Pharmacist
Location: Abuja
Core Job Functions
  • Dispense prescriptions: This is the “filling, licking and sticking” most people imagine when they conjure a mental image of a pharmacist counting out tablets, preparing a bottle label and handling medications to patients.
  • Communicate with prescribers: Any time a prescription order is unclear or potentially harmful for a patient, you need to confirm the dosage and formulation (e.g., liquid or tablet), as well as whether brand name product is required or if you can substitute a generic equivalent.
  • Ensure patients’ safety: Check each patients’ medication record every time he or she gets a new or refill prescription filled. This is the best way for a pharmacist to prevent potentially dangerous interactions between drugs.
  • Counsel patients: This involves more than informing about adverse reactions and interactions with other medications, food, alcohol and other beverages like grapefruit juice. Counseling includes training patients how and when to take doses, following up with patients to see if medications are working, sharing tips on how to minimize side effects while maximizing benefits and listening to all of a patient’s concerns.
  • Work with patients on general health: Maintaining health requires more than taking prescription medications, Pharmacists can help patients heal and avoid getting sick by sharing advice on using nonprescription remedies, taking health supplements such as vitamins, using herbal and natural health products, exercising and maintaining a good diet.
  • Manage staff: Pharmacists have the ultimate responsibility for ensuring the “three Rs” of right drug, right patient and right dose. Meeting this responsibility requires overseeing the work of and mentoring pharmacy technicians, student interns and residents.
  • Perform administrative tasks: Everyone in a pharmacy has some responsibilities for keeping patient files up to date, making sure needed products are stocked and required reports get generated and filed., you will spend as much or more time on administrative duties as on patient care.
  • Educate health provider colleagues: Doctors, nurses and other health care providers about new medications and drug therapy protocols.
Required Qualification and Experience
  • A minimum of a Bachelor of Pharmacy (B.Pharm.)
  • Must have completed NYSC
  • Minimum of 3 years experience
  • Strong communication.
  • Excellent relationship management and business development skills
  • Proactive problem-solving approach.
  • Stress tolerance.
  • High level of professionalism.
  • Ability to maintain strict confidentiality
  • Must have excellent interpersonal skill.
Required Qualities:
  • Analytical skills: Pharmacists must provide safe medications efficiently. To do this, they must be able to evaluate a patient’s needs, evaluate the prescriber’s orders, and have extensive knowledge about the effects and appropriate circumstances for giving out a specific medication.
  • Communication skills: Pharmacists frequently offer advice to patients. They might need to explain how to take a medicine, for example, and what its side effects are. They also need to offer clear direction to pharmacy technicians and interns.
  • Computer /IT skills. Pharmacists need computer skills to use any electronic health record (EHR) systems and to keep records of stocks.
  • Detail oriented: Pharmacist are responsible for ensuring the accuracy of the prescriptions they fill, because improper use of medication can pose serious health risks. Pharmacists must be able to find the information that they need to make decisions about what medications are appropriate for each patient.
  • Managerial skills: Pharmacist, particularly those who run a retail pharmacy—must have good managerial skills, including managing inventory and overseeing a staff.
  • Excellent remuneration packages exist for this role and will be commensurate with experience.

How To Apply

Interested and qualified candidates should send their Resume to: with the Position as Subject of the E-mail.
Application Deadline  15th April, 2018
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