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Admin/Customer Service Executive Job at Fadac Resources and Services

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Fadac Resources and Services – Our client is an indigenous company operating in the whole value chain of the LPG sector.

We are recruiting to fill the position below:

Job Title: Admin/Customer Service Executive

Location: Lagos

Requirements

  • 2+ years of hands on administrative experience in an office environment
  • Proficiency in MS Word, MS Excel and MS Outlook a must
  • Knowledge of operating standard office equipment – Photocopier, scanner, printer
  • Excellent communication skills – written and verbal
  • Ability to prioritize projects and strong problem solving skills
  • Good research skills and attention to detail
  • Strong sense of urgency and problem solving skills
  • Ability to describe and sell services with accuracy and patience
  • Ability to conduct extensive research on the computer
  • Ability to keep accurate records of all enquiries
  • Database management.

Responsibilities

  • Direct activities related to dispatching, routing, and tracking the team
  • Liaising with clients, both proactively and reactively, most commonly taking bookings over the telephone and responding to online bookings
  • Team calendar and diary management
  • Conducting investigations to verify and resolve customer complaints
  • Perform accounting tasks, including invoicing and budget tracking
  • Schedule meetings and travel arrangements for senior members of the company
  • Minute taking of meetings
  • Assisting with promotional activities
  • Mystery shopping – assist management with detecting fraud and deception
  • Delegating tasks while ensuring that all speed, service and quality guidelines are achieved.
  • Quality control – Performing routine and random inspections of the jobs to assess the quality of work and make sure our standards and customer satisfaction levels are kept high.
  • You will be responsible for liaising with clients regularly so you must be a clear and confident communicator with good call handling and interpersonal skills.
  • Liaising and managing vendors
  • Able to complete complex administrative tasks with minimal supervision
  • Facilitating and supporting new staff training.
  • Ad hoc duties as required to support the company and grow the brand.

Deadline: 30th November, 2018.

How to Apply

Interested and qualified candidates should:
Click here to apply online

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