Latest Job Vacancies at Old Mutual Nigeria, 16th November, 2018

Old Mutual Nigeria consists of a Life Assurance and General Insurance business and provides a wide spectrum of insurance solutions tailored to meet unique individual and corporate clients’ circumstances.

We are recruiting to fill the position below:

Job Title: Front Desk/ Client Service Assistant

REF: 1146/NIGE/AA/Front Desk/ Client Service Assistant/Lagos/151118
Location: Lagos
Contract: Temporary / Contract
Available: ASAP
Category: Insurance
Offer: Market Related

Introduction
Key Focus:

  • This role is individually accountable for assisting a variety of clients telephonically, electronically or face to face, in accordance with business, process and compliance rules.

Description

  • Provides telephonic and face-to-face service to Customers and intermediaries at the front office.
  • Delivers on daily production standards and adheres to service and quality standards.
  • Assists Customers and visitors at the front office with their enquiries / queries.

Minimum Requirements
Experience & Skills:

  • Bachelor’s degree (as a minimum).
  • Minimum 1 year work experience.
  • I.T proficiency (good knowledge of MS packages )
  • Very good communication skills (verbal and written)
  • Must have a passion for Customer service
  • Great interpersonal skills
  • Knowledge of Administrative functions.

Key Result Areas
Personal Effectiveness:

  • Accountable for service delivery through own efforts.
  • Individually accountable for managing own time, tasks and output quality for periods of 1 day to a maximum of 3 months.
  • Makes increased contributions by broadening individual skills.
  • Collaborates effectively with others to achieve client servicing results at the front office
  • Accepts and lives the company values.

Relationship Building:

  • Maintains relationships with relevant departments.
  • Builds and maintains good relationships with Customers and Visitors at the front office.
  • Manages Customer relationships in person or telephonically.
  • Handles Customer complaints efficiently at the front office and escalates to the relevant resolver group if not resolved within agreed timelines.

Quality Assurance:

  • Performs quality checks on own work.
  • Adheres to service and quality standards
  • Adheres to business, process and compliance rules.
  • Captures correctly customer enquiries, requests and complaints on the relevant spreadsheets.

Client Service Delivery:

  • Provides telephonic and face-to-face service to customers and intermediaries.
  • Delivers on daily production standards.
  • Informs clients of requirements and procedures for their claims, part-withdrawals or surrender process.
  • Assists to guide Customers on the process required for claims, new business and refunds.
  • Performs general office administration such as booking for meetings, calls and also follow-up on outstanding customer request / enquiry.
  • Refers Customer surrender / cancellation requests to the retention team.
  • Refers Customer requests to the Client Service Consultant in the Branch.

Compliance:

  • Adheres to business, process and compliance rules.

Deadline: 22nd November, 2018.

Method of Application 

Interested and qualified candidates should:
Click here to apply online

Job Title: Head, Retail Mass Market

Ref No: 1147/NIGE/AA/Head, Retail Mass Market/Lagos/161118
Location: Lagos
Start Date: 2018-11-16
Category: Insurance

Key Focus
  • This role is responsible for rejuvenating the Retail business into a sustainable and productive distribution channel.
  • The incumbent is individually accountable for achieving results through other managers and their teams.

Job Specification
Descriptor:

  • Transforms and rejuvenates business into a sustainable distribution channel
  • Maximises the marketing focus and business development opportunities
  • Drives various IT tools and processes.
  • Develops management structures and ensures that the relevant training and upskilling takes place
  • Ensures that the relevant support structures are in place and maintained  Executes continuous talent management and performance management
  • Manages Sales & Distribution teams in Worksites, Bancassurance, and oversees efficiency in the Distribution Support functions.

Key Result Areas:

  • Operational Efficiency
  • Sales/Productivity
  • Management Effectiveness

Operational Efficiency:

  • Transforms and rejuvenates the business into a sustainable distribution channel.
  • Ensures that the relevant support structures are in place and maintained.

Sales/Productivity:

  • Maximises the marketing focus and the business development opportunities through other managers and their teams.
  • Drives various IT tools and processes.
  • Drives operational excellence throughout area of supervision.
  • Defines and implements marketing best operating practice.
  • Defines performance parameters (incl. balanced scorecard) and measurements for area under supervision.

Management Effectiveness:

  • Holds first line managers accountable for managerial work, including selection, performance management and talent management.
  • Develops MOUs and specialists under supervision.
  • Selects potential MOUs to sustain pipeline.

Minimum Requirements
Experience & Skills:

  • Bachelor’s degree  (a minimum)
  • Masters’ degree (an advantage)
  • Minimum of 12 years’ experience
  • Experience managing teams in Retail Sales, Bancassurance and Agency network
  • Experience in a Senior Management role
  • Insurance industry experience
  • Knowledge of Life Insurance products
  • I.T proficiency (good knowledge of MS packages – Word, Excel, PowerPoint)
  • Excellent communication skills (verbal and written, interpersonal and public speaking)
  • Excellent Presentation skills
  • Experience in Training facilitation

Deadline: 30th November, 2018.

Method of Application

Interested and qualified candidates should:
Click here to apply online


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