NGO / Non-Profit Associations

Vacancy for Service Improvement Officer at Pact West Africa (Nigeria)

Pact West Africa (Nigeria) is a Country Office of Pact, an international non-governmental and non-profit organization with its headquarters in Washington, DC.  We envision a world where everyone owns their own future.  To do this, we build systemic solutions in partnership with local organizations, businesses, and governments that create sustainable and resilient communities where those we serve are heard, capable, and vibrant.

We seek a highly experienced and qualified candidate to fill the below position:

Job Title: Service Improvement Officer

Location: Gombe

Project Summary

  • The Bill and Melinda Gates foundation funded State Accountability for Quality Improvement Project (SAQIP) is strengthening public health systems and improving quality of care in northeastern Nigeria’s Gombe state.
  • Specifically, the project is building the capacity of the State Primary Health Care Development Agency and its Local Government Authority structures to carry out their mandate to provide quality maternal, neonatal and child health services through the community primary health centers.
  • The project is building community engagement and empowering women economically with Pact’s WORTH model so they can better provide for their own health and that of their children.

Position Summary

  • The Service Improvement Officer will provide support, coordination and oversight to clinical mentors to transfer knowledge, skills and competence to clinical staff providing maternal and newborn care at PHCs as well as coordinate the operationalization of Possible Severe Bacterial Infection (PSBI) at community level.
  • The position holder will be responsible for close monitoring of the performance and competence of the clinical mentors.

Required Qualifications

  • MBBS with 4 years’ post-graduation clinical experience or Nursing/Midwifery certificate with at least 10 years working experience on maternal and newborn care.
  • Experience on maternal and newborn care, capacity building and program implementation on knowledge and skill transfer on perinatal care.
  • Previous experience on clinical mentorship.
  • Relevant computer software skills.
  • Ability to work independently and manage a high-volume work flow.

Duties and Responsibilities

  • Responsible for clinical mentorship scheme and supportive supervision in 57 priority facilities.
  • To be responsible for providing technical assistance to clinical mentors through problem solving, on the job training, supportive supervision, data collection and management on BEmONC, PPFP and infection prevention and control.
  • Guides clinical mentors who are responsible for knowledge and skill transfer to health care workers providing maternal and newborn services.
  • Develop regular schedules for residential clinical mentors, and supportive supervision teams.
  • To participate in a structured performance reviews of the clinical mentors, Obts consultants and mentees.
  • Coordinate the operationalization of Possible Severe Bacterial Infection (PSBI) at community level.
  • Participate in the training of clinical mentors and health care workers.
  • Compile and harmonize monthly, quarterly and annual reports.
  • Any other task as may be assigned.

Deadline: 1st March, 2019.

How to Apply
Interested and qualified candidates should submit their Resume/CV and Cover Letter (MS word or PDF format) on their suitability to:


  • Applications will be considered on a rolling basis.
  • Applicants MUST indicate the position applied for as the SUBJECT of the mail. Note that only short-listed candidates will be contacted.
  • Pact is an equal opportunity employer and does not discriminate in its selection and employment practices on the basis of race, color, religion, sex, national origin, political affiliation, sexual orientation, gender identity, marital status, disability, genetic information or age.

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