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MTN Nigeria Latest Careers, 21st June, 2019

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MTN Nigeria – The leader in telecommunications in Nigeria, and a part of a diverse community in Africa and the Middle East, our brand is instantly recognisable. It is through our compelling brand that we are able to attract the right talents who we carefully nurture by continuously improving our employment offerings even beyond reward and recognition.

We are recruiting to fill the vacant position below:

 

Job Title: Manager – Propositions and Go To Market

Location: Lagos
Employment status: Permanent
Department: Brand & Communications

Job Descriptions  

  • Manage the Propositions & Go To Market portfolio to profitably satisfy customer needs and aspirations across segments; support achievement of MTN’s overall vision of leadership in the Nigerian ICT space.
  • Support the Shareholder return strategy by developing and implementing Marketing Processes that are aligned to achieving all elements on the business score card. (I.e. Grow Market Share, Grow ICT & Data Revenue, Increase EBITDA margins, Assure Revenue, CAPEX Returns Management and Net Subscriber Additions).
  • Participate in the review of Business Processes (headcount, process optimisation, etc.), to drive efficiency gains to ensure at least 5% reduction in Divisional budget year-on-year.
  • Work with internal stakeholders to drive service delivery and availability.
  • Cross functional collaborations with Segment managers, proposition Managers/owners, Customer Relations, Internal Stakeholders and Sales teams.
  • Design go-to-market strategy for Mass Market propositions
  • Design, develop, document, implement and measure a clear, well defined Propositions Go To Market Strategy (building on Products & Services roadmap from the Mass Market segment)
  • Responsible for  the development of a channel/distribution strategy  in conjunction with  Sales and Distribution and customer awareness by having end to end accountability of their commercial delivery into market.
  • Ensure successful launch of Mass Market Propositions and drive 360 degree go-to-market execution above and through the line.
  • Position MTN’s Mass Market propositions are best-in-class and best–in-market and  bring MTN’s Mass Market products to the forefront of available distribution channels to increase overall service adoption and ARPU contribution.
  • Provide Go To Market input into business cases for proposed Mass Market propositions.
  • Working with master brand and media units to develop and execute communication strategy for Mass Market products in terms of advertising and deployments.
  • Maintain a strong understanding of the marketplace and current and evolving opportunities for mobile operators and other industries with regard to MTN’s Mass Market propositions.
  • Work with Brand Managers, Product Managers, Business Intelligence, Research, Sales and Customer Operations to ensure and agree proposition objectives and desired user experience.
  • Develop strategic marketing plan for the regions to achieve business objectives for launched propositions, promotions and services.
  • Track revenue growth for all Mass Market propositions.
  • Evaluate viability of identified partnering opportunities for complementary third-party products to broaden company’s Mass Market offerings portfolio as inputs from the market.
  • Collaborate with proposition owners to communicate product features and benefits and to adjust requirements as appropriate to optimize return on investment based on market feedback.
  • Oversee the design, development and implementation of business/operational Go To Market tools and processes related to Mass Market offerings
  • Collaborate with segment/proposition Managers to develop attractive Propositions & Go To Market packages for the High value and mobile financial services offerings.
  • Define and clearly communicate the ‘why,’ ‘what’ and ‘when’ of propositions to the marketplace in collaborations with the segment manager through Internal Communications, Customer Relations, Sales and Distribution channels, regional operations, and all relevant ATL and BTL  agencies in alignment with MTN’S Marketing strategy.
  • Serve the Division’s internal customers and provide solutions to improve the customer experience.
  • Strategic Partnerships with MTNN leadership team to drive awareness on expected behaviours and impact on non-compliance on bottom line results and company image/reputation.
  • Drive planned strategy for the successful delivery of MTN Group and MTNN transformation initiatives focusing on Customer centricity, including Perfect 10 Project.
  • Drive an increase in MTNN’s Net Promoter Score.
  • Conduct research on the market and customers, analyze data, search for trends and develop key findings, conclusions and indicated actions from qualitative/quantitative consumer and customer research.
  • Work with Segment Managers and Business Intelligence  team to analyze customer needs, feedback from the market and aspirations and draw relevant insights for the implementation of propositions for the Mass Market segments
  • Network and build solid relationships with internal units and relevant third parties (e.g. strategic investors, technical and finance partners, business consultants etc.) and develop a close working relationship with relevant information sources to provide an integrated service.
  • Liaise with various stakeholders (departments, agencies/suppliers) to ensure smooth implementation of planned retention initiatives and ensure that such initiatives are implemented within budget.
  • Nurture in house relationships with key stake holders to ensure smooth running of account management process
  • Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape.
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Job Condition

  • Normal MTNN working conditions
  • May be required to work extra hours

Experience & Training 
Education:

  • First degree in a related field
  • Possession of a MBA will be an advantage
  • Fluent in English

Experience:

  • Minimum  of 6 years’ experience which includes:
    • Minimum of 3 years’ experience in an area of specialisation; with experience in supervising/managing others
    • Experience working in a medium to large organization
    • Experience in managing product promotions
    • Experience in collaborating with and influencing both internal and external stakeholders
    • A good understanding of systems, networks and mobile telecoms and mobile applications
    • Project Management Experience in telecommunications marketing or consulting will be an advantage

Training:

  • Telecommunication Fundamentals, Basic GSM
  • Project Management

Minimum Qualification:

  • BA, BSc, HND or BEd

Deadline: 1st July, 2019.

How to Apply

Interested and qualified candidates should:
Click here to apply online

Job Title: Manager, Corporate Communications (External Communications)

Location: Lagos
Employment Status: Permanent
Department: External Communications

Job Description

  • To develop and deploy effective multi-platform, multi-stakeholder external communication strategy in alignment with governance guidelines to further business objectives.
  • Participate in contract negotiations to reduce cost and drive MTNN value creation philosophy.
  • Understanding of approved MTNN communication code and group-wide corporate identity guidelines and application to external and communication materials.
  • Ensure key communication support for corporate events and high quality speeches/presentations for executive management as well as relevant MTN group publications.
  • Supervise output from various consultants (PR, Communication and new Media) to deploy integrated communication and engagement strategy which positively influence stakeholder perception of MTN and its activities.
  • Develop engaging and effective communication campaigns to drive understanding and buy-in among critical stakeholders
  • Effectively communicate metrics and progress to target audiences.
  • Develop effective multi-platform/multi-stakeholder communication strategies and messaging in alignment with business objectives.
  • Manage production of MTN corporate publications (print and web-based), ensuring high-quality look and feel and engaging, informative content that articulates key business issues.
  • Establish a working relationship with media relations, investor relations and deploy stakeholder engagement management strategies across the business to distill and align messages from diverse sources, interpret complex business information and develop bespoke communication, always ensuring quality standards of information, appropriateness and relevance.
  • Drive knowledge management and best practice sharing within own unit/department/division/enterprise-wide as required.
  • Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape.
  • Coach and mentor team members to ensure understanding of the objectives and goals of the team/unit, awareness of all related job requirements and accountabilities as well as leverage human resources career development programs for staff career development.
  • Identify, evaluate and track the development needs and performance of the team, providing opportunities for staff to build on the company’s investment in their training and improve productivity.

Job Condition

  • Normal MTN work hours apply but the requirement to work outside office hours on an ongoing basis is to be expected.
  • The expectation for this role is round-the-clock availability as a source and supplier of business information.

Requirements, Experience & Training
Education:

  • First degree in any relevant discipline.

Experience:

  • Minimum of 6 years’ experience which includes:
    • Minimum of 3 years’ experience in external communications and related areas of specialization involving engagement with external stakeholders
  • Experience working in a medium to large organization
  • Experience in corporate communications – strategy and content development for diverse audiences
  • Advanced writing, editorial and publishing skills
  • Knowledge of evolving, contemporary communication tools and techniques
  • Effective supervisory and project management skills
  • Effortless, self-assured fluency in english.
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Training:

  • Quality on-the – job training and advanced corporate communications/content development training.

Minimum Qualification

  • BA, BSc, HND Or BEd.

Deadline; 1st July, 2019.

Method of Application

Interested and qualified candidates should:
Click here to apply online

 

Job Title: Manager – Digital Communication Channels

Location: Lagos

Job Description

  • To develop an enterprise digital communications strategy and oversee the effectiveness of all internal digital communication platforms.
  • Contribute to digital transformation through deployment of high performing intranet and multimedia solutions for internal campaigns and key business initiatives.
  • Participate in Contract negotiations to reduce cost and drive MTNN Value Creation Philosophy.
  • Understanding of approved MTNN Communication Code and group-wide corporate identity guidelines and their application to digital communication materials.
  • Provide key communication support to business units as well as key business-wide initiatives.
  • Supervise output from creative and digital content consultants to deploy an integrated communications and engagement strategy to positively influence internal stakeholder perception.
  • Develop engaging and effective digital communication campaigns for drive understanding and buy-in among critical stakeholders.
  • Develop an internal campaigns and key business initiatives.
  • Develop effective multi-platform/multi-stakeholder messaging via digital channels.
  • Ensure that enterprise-wide intranet (SHARE) is an effective business communication tool as well as dynamic collaboration and internal bonding platform which complies with corporate identity guidelines.
  • Ensure the smooth running of digital channels in the corporate section of the MTN website.
  • Design, develop and deliver best-possible user-experience for all MTN Nigeria’s internal digital and  communications channels including:
  • The primary intranet (SHARE) and various secondary portals/content management systems
  • Online Publishing platforms and the staff radio platform
  • Digital screens in all locations
  • Effectively communicate metrics and progress to key internal stakeholders.
  • Serve as Digital Communications ambassador from a corporate, reputation management perspective, working closely with the Information Systems, Human Resources and Marketing functions as well as digital services consultants, providing strategic advice on service delivery that enhances communications and employee engagement while constantly seeking opportunities to bring creative digital/rich multimedia solutions to internal stakeholder engagement as the workplace becomes increasingly digital.
  • Drive Knowledge Management and Best Practice Sharing within own Unit/Department/Division/Enterprise-wide as required.
  • Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape.
  • Coach and mentor team members to ensure understanding of the objectives and goals of the team/Unit, awareness of all related job requirements and accountabilities and leverage human resources career development programs for staff career development.
  • Identify, evaluate and track the development needs and performance of the team, providing opportunities for staff to build on the company’s investment in their training and improve productivity.

Job Condition 

  • Normal MTN work hours apply but the requirement to work outside office hours on an ongoing basis is to be expected.
  • The expectation for this role is round-the-clock availability as a source and supplier of business information.

Experience & Training  
Education:

  • First  degree in any relevant discipline

Experience:
Minimum 6 years’ experience which includes:

  • Minimum of 3 years’ experience in corporate communications, digital specialization; content development for varied audiences and a large, dispersed workforce
  • Experience working in a medium to large organization
  • Experience in corporate communications – strategy and content development for diverse audiences
  • Excellent communication, editorial and publishing skills, also video editing and radio broadcasting skills
  • Knowledge of evolving, contemporary digital communication tools and techniques
  • Excellent technical knowledge of digital technologies and tools such as HTML, CSS, Javascript, content management systems
  • Hands-on experience using relevant software such as the Adobe Suite, Sketch up, CorelDraw, e.t.c
  • Sound understanding of UX (User Experience) principles
  • Effective supervisory skills, managing a diverse and high performing team

Training:

  • Quality on-the-job training and advanced corporate communications/content development training

Minimum qualification:

  • BA, BSc, BEd or HND

Deadline: 1st July, 2019.

Method of Application

Interested and qualified candidates should:
Click here to apply online

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