Ongoing Recruitment in a Technology-enabled Logistics Company

Human Capital Partners (HCP) – Our client is a technology-enabled logistics company that offers reliable and secure parcel shipping services within Nigeria. As part of on-going initiatives to strengthen its operations and enhance its capacity to achieve its goals, they seek to recruit a dynamic, exceptional and results-oriented professional to fill the position below:

 

Job Title: On-boarding Receptionist

Location: Lagos

Responsibilities

  • Answer, screen and direct telephone calls
  • Take and relay messages
  • Receive visitors
  • Deal with queries from public and customers
  • Provide general administrative and clerical support
  • Receive and sort mail and deliveries
  • Schedule and maintain appointment diary where required
  • Organise conference and training room bookings
  • Tidy and maintain the reception area

Requirements

  • A first degree in any discipline from a reputable institution
  • Minimum of 1 year administrative/ clerical experience
  • Excellent use of Microsoft Office applications
  • Excellent written and oral communication skill
  • Active listening skills and customer centric nature.

Job Title: Relationship Manager

Location: Lagos

Responsibilities

  • Understand customers’ needs and develop plans to address them
  • Resolve customers’ complaints quickly and effectively
  • Identify key staff in client companies to cultivate profitable relationships
  • Forward upselling and cross-selling opportunities to the sales team
  • Promote high-quality sales, delivery, payment and customer service processes
  • Manage customer business communication and collaborate to ensure customer satisfaction
  • Handle and follow-up with customers’ invoice and payment
  • Handle daily, weekly and monthly reconciliation issues with customers

Requirements

  • A first degree in any discipline from a reputable institution
  • Minimum of 5 years Sales/ Marketing experience
  • Excellent use of Microsoft Office applications
  • Excellent written and oral communication skills
  • Strategic thinker with good analytical and problem solving and skills
  • High self-organisation and self-motivation
  • Process driven and goal oriented with ability to work under little or no supervision
  • A change agent and influencer with strong research orientation.

 

Job Title: Process and Training Development Specialist

Location: Lagos

Responsibilities

  • Conduct training needs analysis to identify and drive suitable initiatives across the core business Key Performance Indicators (KPIs)
  • Design overall training and scalable development plan that addresses the need and expectations of the business
  • Analyze and review business processes and ensure updated training on every process change
  • Interphase with technology team and lead user experience test before deployment
  • Develop the Standard Operating Procedures (SOPs) in collaboration with the operations team
  • Develop different end to end training materials

Requirements

  • A first degree in any discipline from a reputable institution
  • Minimum of 4 years’ experience designing and executing training program
  • Excellent use of Microsoft Office applications
  • Excellent written and oral communication skills
  • Technology savvy, having ability to learn fast and comfortable with different technology platforms.
  • Creative, problem solving and interpersonal skills
  • Unconventional adaptable capacity development skills
  • A process-oriented, data driven and agile trainer who has a knack for getting things done
  • A change agent and influencer with strong research orientation.

 

Job Title: Order Management Officer

Location: Lagos

Responsibilities

  • Ensure adherence to appropriate order flow and service-level agreements
  • Communicate with all interfacing team and customers in a professional and concise manner
  • Manages customers order from end to end
  • Track and report order statuses while making sure orders ship are without issue
  • Research and resolve chargebacks from customers to prevent future occurrences

Requirements

  • A first degree in any discipline from a reputable institution
  • Minimum of 2 years Order management/ supply chain operations experience
  • Excellent use of Microsoft Office applications
  • Process driven, organised and customer-centric
  • Good time management, analytical and critical thinking skills
  • Excellent written and oral communication skills.

 

Job Title: Inventory Control Officer

Location: Lagos

Responsibilities

  • Maintain records of receipt and issuance of operations items to the end users
  • Reconciliation of physical stock with the computer records
  • Properly stock items for easy retrieval
  • Carry out stock count/ audit as often as possible
  • Develop, maintain and adopt the best operational procedure for inventory control

Requirements

  • A first degree in any discipline from a reputable institution
  • Minimum of 3 years inventory control experience
  • Strong understanding and experience of cycle count and stock taking
  • Excellent communication skills
  • Strong knowledge of excel/ google sheets and ease with a variety of tech platforms, including inventory tool and reporting

 

Job Title: Vetting Officer

Location: Lagos

Responsibilities

  • Screen and vet candidates with law enforcement agencies and/ or private agencies
  • Give sound recommendations in relations to individual vetting status
  • Develop and document all security vetting procedures in order to meet the company need
  • Provide strategic direction for background check activity within the organisation to ensure that current and future needs of the organisation are met
  • Liaise with law enforcement agencies for document verifications
  • Vet all documents/ information provided by courier personnel before onboarding

Requirements

  • A first degree in any discipline from a reputable institution
  • Minimum of 2 years related experience as a Documentation/ Vetting Officer
  • Excellent use of Microsoft Office applications
  • Ability to demonstrate initiative and proactive approach to problem-solving
  • Excellent written and oral communication skills.

 

Job Title: Fleet Management Officer

Location: Lagos

Responsibilities

  • Manage real-time fleet capacity
  • Lead communications with the fleet for ongoing orders
  • Give structured and actionable feedback to the Head, Fleet Management
  • Ensure smooth operations by ensuring that couriers are available for order fulfilment
  • Manage fleet tracking and oversee prompt servicing of customer requests
  • Ensure all couriers adhere to the company’s regulations, service-level agreements and standard operating procedures
  • Monitor and ensure fleet operations follow local rules and regulations

Requirements

  • A first degree in any discipline from a reputable institution
  • Minimum of 2 years Fleet management experience
  • Excellent use of Microsoft Office applications
  • Excellent written and oral communication skills.

 

Job Title: Customer Support Officer

Location: Lagos

Responsibilities

  • Provide support to live operations while ensuring that queries are promptly resolved
  • Provide support that ensures orders are delivered in excellent condition
  • Answer customer inquiries via phone, email and in person
  • Maintain and update customers database, including notes about interactions
  • Prepare reports about customer queries
  • Make recommendations to management to improve customer experience

Requirements

  • A first degree in any discipline from a reputable institution
  • Minimum of 2 years customer service/ support experience in delivery operations
  • Excellent use of Microsoft Office applications
  • Excellent written and oral communication skills.

 

Job Title: In-Processing Officer

Location: Lagos

Responsibilities

  • Screen and vet candidates with law enforcement agencies and/ or private agencies
  • Create courier personnel profile on the company platform
  • Update and maintain all required documentation on the company platform
  • Create courier personnel’s wallet account
  • Issue kits and starter packs to documented personnel

Requirements

  • A first degree in any discipline from a reputable institution
  • Minimum of 2 years related experience as a documentation/ in-processing officer
  • Excellent use of Microsoft Office applications
  • Ability to demonstrate initiative and proactive approach to problem solving.
  • Excellent written and oral communication skills

 

How to Apply
Interested and qualified candidates should send their CV to: recruitment@hcp-ng.com using the Job Title as the subject of the mail.


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